CUCM & Unity - both 8.6 - to 9.1.2 - Refresh upgrade file ? & Reload Sequence

Hi guys,
I have two questions..
I have to update CUCM 8.6.2 (Cluster of 2 ) to 9.1.2
And Unity 8.6.2 ( cluster of 2 ) to 9.1.2
First question,
Do I need the refresh upgrade file For CUCM 8.6.2 before upgrade ?
Do I need the refresh upgrade file For Unity 8.6.2 before upgrade ?
Second question,
From what I know For CUCM I Update PUB First, then Reboot PUB... once done I Update CUCM SUB and Reboot SUB.
For Unity, I think I have to update Unity PUB ( no reboot) then Update Unity SUB ( once both update, I reboot PUB, and when it is UP I reboot Unity SUb )
is that right ?
thanks,

Here is the process for migrating licenses:
Upgrade your apps to version 9, you will run in 60 day demo mode
Install ELM and add UCXN and CUCM instances to it
Go through license migration process in ELM
2 files will be generated for license migration one for CUCM and one for UCXN
Send these to [email protected]
Cisco will issue new licenses for version 9 based on what was configured and what you are entities to based on UCSS
My experience is that they don't spend too much comparing to what you are actually entitled to so you may want to need to work with them on manually adjusting anything, i.e. convert Enhanced/Enhnaced Plus to CUWL, etc.
Chris

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CUCM/Unity/Presence Upgrade from 8.6.2 to 9.1

Hello,
I am planning an upgrade of our UC environment this weekend. I've been in contact with Cisco Licensing support all week to get the appropriate license for all the services. For CUCM I have ran the Pre Upgrade License Utility however they keep asking me for the ELM license request.
I've told them several times that ELM gets installed during the upgrade so I cannot provide the information beforehand. They've escalated my ticket to product management however i'm not sure i'll get a response before my maintenance window.
Can I proceed with the upgrade of CUCM/Unity/Presence and resolve the licensing afterwards? will it run in eval mode for a while?
Can someone also confirm this is the proper upgrade order?
CUCM Publisher Upgrade to 9.1
Unity Publisher Upgrade to 9.1
Presence Publisher Upgrade to 9.1
CUCM Subscriber Upgrade to 9.1
Unity Subscriber Upgrade to 9.1
Presence Subscriber Upgrade to 9.1

Yes, you get 60 days to solve any kind of licensing issue

CUCM 8.6.1 Refresh upgrade to 10.5 fails with Internal Error (Function: ipmReadNormalizedInputLine) [SOLVED]

Hi,
we are upgrading our CUCM 8.6.1 to 10.5.1 on VMWare Enviroment (vSphere 5.5 running on UCS).
We are running this upgrade in a sandbox, in order to avoid any problem in the production cluster.
We followed the refresh upgrade guide ( http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100.pdf)
Pre-configuration steps
Take a clone of the running publisher and put it in the sandbox
Remove DNS servers (they are not available in the sandbox)
Change the NTP Server with a ntp that is recheable from the sandbox
Check that Gateway and NTP connectivity are OK for the CUCM
Pre-upgrade:
Run the cop files to update keys and increase disk space (log partition is 80% full)
Shutdown the CUCM VM and
Increase disk space on the VM configuration
change VM OS from RedHat5 (32bit) to RedHat 6 (64bits)
change VM nic from flexible to VMNIX3
Restart the VM
Upgrade
1. mount the iso
2. connect to OS Administration web interface and perform the Software installation from CD/DVD
3. upgrade process works fine up to the post-installation task
During post-installation tasks (after completing the DB Load and Transforming Copy) the Upgrade process always fails fails with an internal error
IPM|Internal Error, File:ipm.c:2011, Function: ipmReadNormalizedInputLine(), "/usr/local/cm/script/cm-dbl-install RU PostInstall 10.5.1.10000-7 8.6.1.21019-1 /usr/local/cm/ /common/component/database /common/log/install/capture.txt " failed (1)|<LVL::Critical>
IPM| end-of-session "Installing database component": 1109.369 secs.|<LVL::Info>
IPM|Close progress meter "Component Install"|<LVL::Info>
We also tried the intermediate steps:
- upgrade from 8.6.1 to 9.1 : worked
- from 9.1 to 10.5: Failed with the same error
- from 9.1 to 10.1: Failed with the same error
any help will be greatly appreciated, thanks
Stefano

Issue was related to Dial Plans, the logs showed
16:45:46.204 |   DBUtil::BlockCopyTable ### *ERROR* ###: (diagnosis): Bulk Data Migration for table availdialplan failed due to data constraint issue, (-971).
16:45:46.611 |   DBUtil::BlockCopyTable *
16:46:16.555 |*ERROR* Error fetching column information: [Informix][Informix ODBC Driver][Informix]Could not position within a table (informix.systables).
16:46:16.588 |   DataConverter_5to6::CopyTables *ERROR* BlockCopyTable failed to process table (availdialplan)
16:47:52.395 |   installFull *ERROR* Prior Cancel or Error Processing convert5to6()
Cisco TAC fixed by updating the primary key in the DB.
After the fix we were able to perform the RU as expected.

I thought I upgraded to Pro, but my account shows both Basic and Pro. How can I upgrade to Pro and cancel Basic without losing my forms?

I thought I upgraded to Pro, but my account shows both Basic and Pro. How can I upgrade to Pro and cancel Basic without losing my forms?

Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
-Braden

When downloading from a Sony minidisc video camera, the picture is downloading but without sound. Previously, it had downloaded successfully both sound and picture. I have subsequently upgraded to Lion X (10.7.4). Is there some problem with the driver?

When downloading from a Sony minidisc video camera, the picture is downloading but without sound. Previously, it had downloaded successfully both sound and picture. I have subsequently upgraded to Lion X (10.7.4). Is there some problem with the upgrade which is affecting the transfer? Is there a way of resolving this?

When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

HT1386 Never have had a problem synching both of my iPhones with my PC, specically Outlook files, and now having a problem.

Never have had a problem synching both of my iPhones with my PC, specically Outlook files, now having a problem. It goes thru the whole process and shows completed, doesn't add any recent events posted to my PC calendar. Should I delete and reinstall iTunes?

think the current itune version removed the feature and that you should use iclouds to sync your outlook stuff and your ios
but read they will be adding the direct sync from itunes again in the next version of itunes or something like that
for now just use icloud it's free and easy to setup

Voice Mail Ports Rejected in CUCM - Unity Connection

Hi to all,
I have a CUCM v9.1 cluster (1 Pub and 2 Subs) with two device pools (DP_Site_A and DP_Site_B), each DP has a call manager group that has the Subscriber for each site as the Primary CUCM Server in order of registration: DP_Site_A -> CMGroup_A ( 1° Sub_A and 2° Sub_B) ,
DP_Site_B -> CMGroup_B ( 1° Sub_B and 2° Sub_A).
The issue that I have is that when I configure the voice ports in the CUCM with either DP_Site_A or DP_Site_B I always get those ports as "Rejected" in the registration status BUT if i leave the DP for the voice ports as default they get registered and actually work fine with voice mails.
My Unity Connection is v9.1 too.
Any ideas about what can be causing this behavior??
Thanks in advance for your help.

Hi Alfonso,
Can you check these settings in CUC for the "Secondary" CUCM (Sub) server config
to make sure the Subs are listed as part of the SCCP registration;
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Table 6-16     Settings for the Cisco Unified Communications Manager Servers
# Field
# Setting
# Order
# Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.
# IP Address or Host Name
# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port
# Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# TLS Port
# Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.
# Server Type
# Click Cisco Unified Communications Manager.
http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen

License file decrypt on CUCM, Unity 9.x

Used to be in the past that License file was a text base file that was created in plain text and signed to avoid tampering. These days License file is encrypted and no way we can know the content of the file.
Since license team is not really very accurate we have to go back and forth several time in many project and looking inside a file was an easy way to detect mistakes.
It is possible now?
Thanks
Alex

Well, I think part of this depends on whether you purchased a new CUCM 9.x or an upgrade from an earlier version. If the later (i.e. upgrade), you do not receive a PAK with the CUCM 9x software order. Instead, you use ELM to migrate existing licenses. If you ordered a new version, then you would likely want to 1st contact the vendor you are working with and then send a note to [email protected] and give them your Cisco Sales Order Number as well as any contract information you have that would go along with the details of the order.
Hailey
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Why are both my Mac's so slow now after upgrading to Mavericks?

I have 2 Macs, an MB Pro Core i5, & Mac Mini Mid 2010 Core 2 Duo, (both 4/320's) and both have remained significantly slower, even after indexing, unless indexing takes days upon days. I understand why the Mini may have taken a speed dip, but a Core i5 unit too?

The upgrade was done over a dysfunctional system. Do this:
Fixing a Mavericks Installation Problem
How to manage a failed OS X Mavericks installation | MacFixIt - CNET Reviews.
Re-download and reinstall Mavericks.
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion/Mavericks: Select Reinstall Lion/Mountain Lion/Mavericks and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Can I use Time Capsule to both wirelessly back up 2 Macs and as a file storage device that both Macs can access wirelessly?

In a perfect world I’d like to be able to download movies and music to my computer, both through iTunes and other ways, but rather than transfer everything to a portable hard drive and then plug the hard drive into a media box to get it on the TV, simply be able to wirelessly move it to the TV, or in the case of music the airport express or some such system.
I’d even like to take this one step further and have a central drive that the home computers are networked to, or at least can access files from (wirelessly), have it backed up to the cloud, and have it be the ‘hub’ for files, music and video.
Can Time Capsule serve this purpose?

Can Time Capsule serve this purpose?
No .. it cannot.
Here is why.
The TC can be pressed into service.. it is not designed for it.. and in fact is really poor mainly due to no backup..
You can plug in a USB drive which is slow but does work fine for wireless access.. ie wireless is even slower than the slow disk.
Take the following into account.
Store files on the TC.
This is asked several times a day.. obviously people are struggling with their latest SSD being too small.
The TC is not suitable for network file server.. but many people having no choice press it into service as such.
Major issues.
1. No backup.. no way Time Machine can backup a network drive. No place to backup to.. So all your files will be at risk. And you will need to buy a third party like CCC to do backup.
2. The TC cannot be partitioned and mixing TM backups and data is not great. It was and is and ever shall be a backup device for Time Machine.
3. The drive is slow to spin up and quick to spin down.. there is no control. In fact the TC is so lacking in controls for even the router side.. that you cannot do more than the most basic of setups.
The following are controls on the hard disk side.
Reformat it. You can name the share. You can do a full archive of the whole disk. This will go at a speed of aprox. 30-50GB/Hr so calculate how long an archive of a full 2TB will take.
4. iPhoto in particular can easily corrupt its entire library with wireless networking causing a disconnection to one photo. Even if you do this;;; do not move your photo library... you have been warned!!
Even apple btw say don’t do it.
http://support.apple.com/kb/TS5168 Although mostly about FAT32 it adds network drives.
http://support.apple.com/kb/HT1198
5. iTunes can constantly lose connection to the library. The disk is slow to respond.. itunes on the computer will constantly spit out errors. Even in the midst of streaming the TC can spin down the disk due to caching.
6. Do not use any live files on the TC no matter what else you do.. if you edit files in whatever program the file must be on the local hard disk.
7. The only suitable location for most libraries is a computer. You can plug in an external hard disk.
Read pondini for some work arounds.
Q3 here. http://pondini.org/TM/Time_Capsule.html
A much better albeit slower device is the WD MyCloud.
It has no inbuilt wireless but you will just plug it into your wireless router.. hence wireless access.
You should still not use it to store iphoto library.
And the idea of streaming wireless from a central store basically is not going to work. Wireless networking is too slow, and has many limitations.
Buy a Mini and use that as a HTPC or media computer and use it plugged directly into the TV.

TC on both Mac and Windows XP for backing up an file sharing?

Hello everyone,
I intend to buy a TimeCapsule 1TB. I read many of these threads, but I still cannot answer the following questions (which are very crucial for my wife :
1) Can TC be used as a file server to share jpeg's/movies/documents on both Mac OS X and Windows operated computers?
2) Can TC be used as a file server for media streaming (e.g. connecting to a BlueRay Player like Samsung BD-P 3600)?
3) Can I create several partitions, e.g. partition a) to backup via Time machine, partition b) to backup a Windows XP via third party software, partition c) to share files?
3) What do I have to consider by creating several partitions? Especially, which volumeformat do I have to choose to be able to share files between Mac OS X and Windows XP?
Thank you in advance!!!
Ralf

Hello ralf020. Welcome to the Apple Discussions!
1) Can TC be used as a file server to share jpeg's/movies/documents on both Mac OS X and Windows operated computers?
Yes.
2) Can TC be used as a file server for media streaming (e.g. connecting to a BlueRay Player like Samsung BD-P 3600)?
Yes. However, keep in mind that the TC was designed to be the destination for Time Machine backups. It may not be able to perform well for streaming, especially for HD video when a client is connected wirelessly.
3) Can I create several partitions, e.g. partition a) to backup via Time machine, partition b) to backup a Windows XP via third party software, partition c) to share files?
Yes, but you would have to temporarily remove the TC's internal hard drive (voiding the warranty) to do so as the AirPort Utility does not support disk partitioning.
3) What do I have to consider by creating several partitions? Especially, which volumeformat do I have to choose to be able to share files between Mac OS X and Windows XP?
You should use HFS+ for all partitions. Over the network, Windows devices will use SMB and Mac will use AFP to access these partitions.

I have an iMac which I had loaded Parallels and Windows 7. I recently uninstalled both programs. How can I delete all related files? Is there a program that will find related files and delete them?

I have an iMac on which I had installed Parallels and Windows 7 so I could some of the creativity software I was used to. I recently uninstalled both Parallels and Windows. How can I clean up my hard drive by making sure stray files from those programs have all been deleted?

If you followed these steps to uninstall Parallels (you simply drag Parallels to the Trash), that's all. Parallels is a quite clean application that does not create a lot of files in different folders.
However, you may still have the virtual machines you created in Documents folder. If you want to remove them, open a Finder window, select Documents in the sidebar and remove the Parallels folder

Both iMac iSights Won't Start Up After Upgrading To 10.4.6

I just bought 2 iMac iSight's clearance from Mac Mall - with Applecare, but I can't use it until Mac Mall resets the serial numbers with Apple, who currently thinks they were bought in January, so no chat help. Ack! Downside to buying open stock clearance! Anyway, when setting them up, I let them upgrade to 10.4.6. They did the first reboot, then totally froze on the second. Both of them, exactly the same. And I don't have the right Torx driver to do the internal reset. What happened to the flat head screws on earlier iMacs? I tried the power cord in and out with the power button depressed trick. Nada. Help, I have new employees coming in tomorrow expecting computers to sit at. TIA,
Fred

<<If you look at MacInTouch, you will find reams of complaints about MacMall. You have to be very firm with them, and threaten all kinds of dire things.>>
I'm sure they're all criminals, but I have one salesperson who cuts me some deals, so sucker that I am I go back. I once had a G4 problem with a defective RAM slot - inserting the stick bent the contacts both sides across the middle, and I was going to be stuck for a new m-board on a machine that had only booted once, and they weren't very nice to me about it, until by chance they noticed the same thing in other machines of similar serial number. With their testimony, Apple gave me a "one time only" repair on it - how very generous of them.
Back to current problem, and thanks all for the help - power cable manipulation has gotten one of the two to boot up normally, thank god, and the other is being slightly more responsive (rapid manipulation of power button makes front panel LED and mouse LED light up momentarily), but hasn't booted yet.
Fred

What will happen if a maitain both standard available capacity and grouping key ( shift definition and shift sequence) in the capacity header of a work center?

Hi all,
Im little confused with the capacity header in work center. In the capacity header there is one place to give start time, end time, length of break and number of individual capacity. And in grouping key i can define the shift and shift sequence. So if im maintaining both of these ( standard avilable capacity and grouping key), which will be considered to calaculate avilable capacity?

Hi
If you are running three shifts ,please maintain the data as given belwo
start :00:00:00
End:23:59:59
Break :03:00:00 ( 1 Hour per shift so 3 hrs for 3 shifts)
No.of individual capacity :1
System will understand that it is round the clock operation with total three hour brak and you will get 21 hour per capacity
Hope this helps
regards
Prakash

What determine whether I see 'keep both' or 'skip/stop/replace' as options when moving files??

Recently I've rolled over the file numbers on my camera again, so moving new photos around often causes filename conflicts: 'An item named "_XXX1234.jpg" already exists in this location. Do you want to replace it with the one you're moving?"
What controls whether I see "Keep both files" as an option (where Finder just adds a 2 suffix to the filename of the newer item being added) vs "skip/stop/replace"?
When I'm trying to copy distinct new items with duplicate filenames, I want to use 'keep both files'; when I'm grabbing a mass of files, moving to a common storage place, and want only the new files to copy over, so that finder does the hard work of figuring out which ones are new/missing from the new folder, I want the option of 'skip' instead.

The option-click 'copy file' does not change the dialog box from just clicking and dragging without option--still only seeing the skip/stop/replace.
I do use iPhoto, but find the file structure does not follow my patterns of use, so do not let it organize the files--for those many, inevitable times when I want to access the images directly without having to export the images first. I also have Adobe Bridge, which has a file renaming feature. But I started seeing this option of 'keep both' recently--I think since my install of Mavericks when 10.9.3 came out, and determined it does something very helpful to me, but can't figure out how to make it show up consistently. For some things it would be nicer than always just making a new iPhoto library when the file numbers start over again.

CUCM & Unity - both 8.6 - to 9.1.2 - Refresh upgrade file ? & Reload Sequence

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