CUE 7.0 Custom Prompts - Limit with Prompt Management

Question

Hi All,
I seem to be having a problem when using prompt management to create custom prompts.  I am running CUE 7.0.2, and according to the table here
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/rel_notes/rel_notes.html#wp221528  I should have 250mins of custom prompts, regardless of each individual prompts length.
The problem exists however that when my users record the custom prompts, some are > 2mins, and prompt management cuts them off from recording.
I assume maybe that while you can upload a prompt > 2mins, you can't record one via prompt management?  Has anyone else come across this problem?

Answer 1

Hi Matthew,
Recording an Auto-Attendant Greeting or Prompt File
Two methods are available to create auto-attendant greeting and prompt files:
• Create a .wav file with the following format: G.711 u-law, 8 kHz, 8 bit, Mono. The file cannot be
larger than 1 MB (about 2 minutes). After recording the greeting, use the GUI option Voice Mail >
Prompts > Upload or Cisco Unity Express CLI ccn copy command to copy the file in to the
Cisco Unity Express system. See the GUI online help (OLH) or the Cisco Unity Express VoiceMail
and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions for the upload procedure.
• Use the AvT on the TUI to record the greeting or prompt. Dial the AvT telephone number and select
the option to record a greeting. When finished recording, save the file. AvT automatically saves the
file in Cisco Unity Express.
The AvT prompt filename has the format UserPrompt_DateTime.wav, for example:
UserPrompt_11152003144055.wav. You may want to use CLI commands or GUI options to rename
the file with a meaningful name.
Cisco recommends using the AvT on the TUI to record greetings and prompts because the AvT
provides higher sound quality compared to .wav files recorded using other methods.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/administrator/GUI/ch1over.pdf
Cheers!
Rob
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com/docs/DOC-8727