CUIC reporting in UCCX 9

Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
Anas  

Amer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
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