Currupted "sent items" folder in Outlook 2007 (on Exchange 2007) causing Outlook to crash.

One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can
access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes. Tried cache
mode and uncache.
I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the
option "hard deletion" and I get
Warning: 
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder(
lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991 
One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze
and crash. Isn't interesting?
Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?
This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered
and removed. I still have the issue..
env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

Couple steps you may apply...
1. Repair the offline file with a Microsoft utility called SCANOST.exe. I’ve seen this file reside in a number of different locations, mainly within Program
Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\
Outlook\ outlook.ost. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, you’ll need to.
2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your
profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create
a new profile, where you’ll configure the server with the information you wrote down previously.
If steps above doesn’t work or you need to get more variants of .pst restoration, visit...
http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook/1503-is-there-any-opportunity-to-recover-huge-pst-file-over-6gb
- multi functional user community where you may discuss methods and cases of .pst corruption
https://www.repairtoolbox.com/how-to-repair-outlook.html
Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you can’t recover .pst file via ScanPST or manually solutions

Similar Messages

  • Sent messages aren't saved in the Sent Items folder in Outlook 2013

    When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
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  • Outlook 2010 not saving Sent emails in Sent Items Folder

    This problem does not exist on this forum.  Using Outlook 2010 (V 14.0.7106.5001 (64-bit) on Windows 7 64-bit with three accounts: 1 account is Gmail and 2 accounts are IMAP.  The IMAP accounts inexplicably stopped saving Sent emails.  The
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    Hi,
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    -> under Save messages, make sure you have checked Save copies of messages in the Sent Items folder
    If none of the above helps, feel free to contact me again.
    Regards.
    Melon Chen
    TechNet Community Support

  • Rules not working in Outlook 2010 Sent Items folder (Personal Folder)

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  • "Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

    Hi,
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    Let me know the result. Thanks.
    Cheers,
    Tony Chen
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact
    [email protected]

  • Emails sent from Thunderbird go into the "Sent" folder. Emails from Android phone go into the "Sent Items" folder. MS Outlook sees both, but TB only sees "Sent"

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  • Sent Items folder is not available

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    http://www.virtual-aviation.net/

    Hi,
    I'm marking the reply as answer as there has been no update for a couple of days.
    If you come back to find it doesn't work for you, please reply to us and unmark the answer.
    Thanks,
    Ethan Hua CHN
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
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  • Mail and sent items folder on Yahoo!

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    FROM AN APPLE TECH - SEE BELOW
    Hi Scott
    To see Sent Mail on you Gmail IMAP address in Apple Mail program, you need to click on and expose Gmail section in left column of mail and show the Sent folder as shown below. This will show you the emails sent from your other devices. This information is stored on Gmail server.
    The best way to reach me is via email. Please reply to this email and I will contact you as soon as I possibly can.
    Thanks
    Scott
    [email protected]
    Apple

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    I Recently upgraded from Snow Leopard to Lion, and so far, there are at least a couple of things that puzzle me.
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  • Sent items folder

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    I have the same problem....I have checked settings on my phone and it only seems to be Yahoo sent mail that is not showing in sent folder on my iphone5..... Grrrrrrr Can't find any help on this anywhere

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