Curve 9320 intermittent strange cursor behaviour

I bought my wife a Blackberry Curve 9320 for Christmas on the Three UK network. All went well for about 5 days, when coming out of standby using the button on the top, the cursor could only be made to moe within the app icon area, not first her up to message notification or network areas. Also, pressing the trackpad button or any keyboard button had no effect. I had for restore to pulling the battery out. i put the battery back in after a few minutes and hen it restarted everythinng was back to nomal. Approximately five days laer the same thing happened, with te same 'cure'.
is this a known problem (OS info in sig) or is there some action I should take to resolve it? I'm sure my wife's patience will run out soon if I don't find fix permanent fix.
Thanks for any help.
Colin Begg
Blackberry Curve 9320 on Three UK
OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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