Curve 9320 issue (hang problem)

Hello, i have purchased curve 9320 3G 1 month back but i couldn't use this more than 1 day, i use to freeze frequently, after inserting sim, it was running fine for 10-12 Hrs, after than when i received incoming call, it showed me the number and contact on screen but i could not received that, all the key got freeze that time and i had to hard boot that device by fetching the battery out, i also went to BB service center 2 times but they said its a normal antivirus problem, i m surprised how could a virus may get in to device as neither connected it to internet, BBM services nor to any PC through data cable.

Hello csamit2004
Welcome to BlackBerry Support Forums
Whenever you feel any problem always the first and best practice is to perform a Battery Pull Restart by removing the Battery while your Smartphone is Powered On , then wait for atleast a min. and reinsert it back .your device may take a long reboot . Rebooting in this manner fixes most issues within our BlackBerry Device , you won't loose any data while doing so .
Also be sure that you're closing all application correctly , If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background. Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.
If programs run in the background it may lead to device freezing and also quick battery drainage.Please have a look at this Article I am sure it will help you a lot in overcoming your problems :
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

HELP - BB Curve 9320 Contact List Problem

hi , please help me resolve this..
previously my Curve 9320 was crash after update Whatsapp app..after restart, got error '102' - RESET..then after the problem resolved ( flash again using Desktop Software ) and i restore contact list from backup file, my problem happens..
from my backup file, i got 800++ contacts, but on my phone there was just 124.! where's my other contact from my previous phone books..?
thanks

Open your BlackBerry Address Book > press the Menu key > Filters.
Are any filters checked... if so, UNcheck them.
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CURVE CURVE 9320 DESKTOP MANAGER PROBLEM

I have Curve 9320. I installed Desktop manager to my pc. I also deleted the vendor.html file. Yet d desktop manager could not recognize my BB. Pls I need help

Did you try uninstalling and reinstalling the desktop manager on your pc?
Khalilullah

Blackberry Curve 9320 - App Store Problems

Heyo!
I have a problem with my new BB. When I want to connect App World / My account i get this msg:
BBID token is expired (Error ID: 40631)
I registered first time my phone, so the problem's reason is not this.
I also used the store at home, when i registered, but when i went into the office (my theory is the phone changed between mobile providers, but now i use the provider where i buy the phone) so when i went into the office, i get this msg.
Also when I want to check Setup/BlackBerry ID Account I get this msg: Unable to update Blackberry ID account information while offline.
I try to soft reset my phone, doesn't work but when i log in my wifi network, there is absolutely no problem. Only with mobile internet.
OS version: 7.1.0.398. 9.49.0.31
Mobile Provider: T-Mobile, Hungary
Thank you in advance for any help you can provide.
Bálint

Hey Dormi,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further?
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

My BB Curve 9320 having camera problem

Hi there,
I need a solution how can i fix my camera problem.
Whenever i open the application it kept saying ''could not start the application, close other application and try opening camera again..
can i know the solution to this , please?
THanks!
Regards,
Natalie

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
Wait an additional 15 minutes, but DO NOTHING with your device...just let it sit and "settle". Then, after 15 minutes, try only the camera to see of you still get this error. If not, then continue to run normally, but watch closely to see if you can determine how long it takes before the error appears. It may simply be that you need to reboot regularly to clear up memory leaks and such.
But, if the error immediately presented after the 15 minutes, then I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens. Again, let the device "settle" for at least 15 minutes and DO NOTHING with it.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was. Also, the quantity of 3rd party and/or add-on apps you have installed may simply be too much for your device capacity. You will need to decide what has a higher priority for you...the camera, or some of those added apps.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Curve 9320 issue

Hi, please can someone advise - every day my emails and whatsapp messages stop coming through. About 6 times a day I am having to go to host routing table to register with the wireless network then everything works fine for a short time then I have to do it again. I called 3 who were no help and told me to do the exact same thing. This is my first blackberry so I'm not too familiar with it and dont understand re service books etc. I would be grateful if someone could suggest something else to try! Many thanks for your help

Hello cj1979
Welcome to BlackBerry Support Forums
Battery pull restart is always the best practise we should always perform for such issue , Do it removing the battery while your device is Powered On wait for a min. then reinsert it back , rebooting in this manner fixes most glitches within our device .
Again , if you're constantly having issues with recieving email then try those steps in the same sequence , it may help :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Delete and Resend your Service Book
KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After reboot please check if it helps .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Help on BB curve 9320 - email problem

PROBLEM: Whenever I send a mail from the handset, it shows as "SENT" but the receipient does not receive the same...
FOLLOWING IS THE HISTORY of changes in the handset
1. My BB curve 9320 was linked with Enterprise Activation Account in the beginning...
2. Right now, i need not have to use Enterprise Activation ACcount. Following was the process carried out for this:
a - From my voice plan and data plan service provider I changed the account to remove "Enterprise ACtivation Account"
b - I went for a new data plan that is compatible with Blackberry handsets...
c - From the handset, options -> security -> security wipe, I selected all and did a "wipe".....All the information got deleted...
3. Now when I select, setup -> email account -> the handset displays -> "BLACKBERRY HANDSET SIGN IN"....I forgot the password of the same.... "Why should this dispaly happen when I want to use the handset only to check emails of my personal accounts?"
My requirement is:
1. I wish to add two personal account of mine....

Can you clarify a bit? Is it asking for a device password or is it asking for a BlackBerry ID password? These are two different things.
If it's just asking for a device password then it likely still has the IT policy from the BES you were connected to. You can remove that IT policy by following the instructions below:
http://www.blackberry.com/btsc/KB18998
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Connection with BMW car Bluetooth Problem. Curve 9320

I have a problem with the connection with my BMW car (series 3 model 2012). I have a Curve 9320 BlackBerry with 7.1 bundle OS (V7.1.0.907, platform 9.49.0.98).
When I connect the Blackberry to the BMW bluetooth everything works fine. After this though the Blackberry cannot open anymore the files attached to the e-mails. If I reset the device by disconnecting the bactery and restart it soon after that the Black berry can open the files attached to the e-mail. It work fine until it connects again to the bluetooth of the BMW. So far this is the only problem I found, the other functions work just fine.
Someone can help me?
Thanks

Yup, same issue.
I have to disconnect the lead from the phone before answering a call. Somewhat hard sometimes when driving...
Current Devices: PlayBook 16GB, 64GB. Z10, Q10.
Past Devices: Bold 9000, 9700, 9790, 9900. Torch 9800, 9810.

Warranty cover in India - curve 9320 purchased from UAE - Battery, Body and Speaker issue

Dear Team,
I bought my new Curve 9320 from UAE 3 months back. I am currently in India and facing serious problems in
1. Battery life - very poor
2. Low call volume - speaker
3. Poor body cover- shaky
4. Trouble in setting up email account
These are problems from Day 1 but was not getting right forum to address. please help. I guess we can have it replaced or fixed at BB service centre (first we need to change the region from UAE to India etc etc..) Need clear guidance on how to proceed. Thanks a ton!
Warm regards,
Pradeep

Hi and Welcome to the Community!
You need to go and talk to the Service Center. No one here can tell you what their policies are in your case...only they can answer that. But prepare yourself for them to refuse...warranty service is very specific, and documented within your original purchase documentation. It is entirely possible that you must return the device back to the UAE in order to obtain warranty service.
But, again, no one here can tell you what that is, for no one here is associated with any of the parties involved.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Problem with my display/LCD curve 9320

Hey guys, I just bought my blackberry curve 9320 about four days ago, and I'm having problem with my display.
Last time I thought it is just because of the light sensor and auto brightness that makes my screen brighter, but recently I turned off the auto backlight and sometimes the screen get brighter, and when I press the screen, the screen dim to the default brightness.
Is it because of product defect? Should I claim my warranty?
Really need advice and explanation about this problem guys

Hi farlyx and welcome to the BlackBerry Support Community Forums!
Have you checked for any software updates since purchasing your BlackBerry Curve 9320? If not, I would first recommend doing this. You can plug your BlackBerry smartphone into a PC then go to www.blackberry.com/update to install it.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem in curve 9320 after software update

Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
regards
iftekhar

Hey iftekhar,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 9320 Browser automatically close Problem

Hey sir,please help me -i am using BB curve 9320 with OS 7.1 ,problem is when I open more than one tab in BB brower than after sometime I will suddenly show "The Browser Closed Unexpectedly.Do you want to reopen the pages you had open?
Yes
NO"
But when I click yes than it reopen but not all Tab and sometime suddenly close all Tab.Plz help me

open your browser > menu key > options and clear the cache and history on the browser.
then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
now, see if that error persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Camera on blackberry curve 9320 not working

Hi. I am in real need of help now. This problem started 1-2 months back, but I only noticed it about 1 month back. The camera on my blackberry curve 9320 isn’t working. At first, when I opened the camera, it said that I needed to close other applications to use the camera, and I did do it, but the camera still didn’t work. Now, when I open the camera through the icon or the convenience button on the right of the device, this screen comes up. It doesn’t let me take pictures for anything, but does let me open the options. It does the same for the video camera. Please can someone help me. I need to sell this phone to get a Blackberry Z10 but I cant sell it with a camera that doesn’t work. Please, anyone reply with a solution ASAP. Thank.  />
he screen" wi

The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Frequent reboot in BlackBerry Curve 9320

I've purchased a BB Curve 9320 a month ago and have been using it regularly for texting,calls and browsing primarily. Of late I have been experiencing frequent reboots of the phone all of a sudden several times a day.I had installed a few apps but thinking that this reboot issue may be due to the apps, I've deleted all the applications. Please help me out, this is my first BlackBerry phone and I hope that I've not made the wrong choice.

Frequent rebooting problem with Blackberry: Hello my fellow sufferers, here I am going to give you guys a solution for this problem which might work. I have been annoyed by frequent rebooting problem with my Blackberry since last 3 months. Earlier I went to service center and they kept my phone for 2 days, gave it back to me after software updation. But the problem of frequent rebooting didn't solve. I again went to local service center and this time they’d sent my phone to blackberry service center Bangalore. It came after 20 days. It seems that my earlier phone had been replaced by new phone (since my older phone was having lots of scratches all over its body and screen too). Now I was happier to have new phone. But as soon as I started using it (after restoring the backup from desktop software) the rebooting problem started again. So now I went for my own diagnosis to find out the remedial of this problem (by d way I am an engineer  ). I tried each and every combination to find out the root cause. -----------I used my phone in following individual states to know in which condition the problem occurs. 1. Keeping memory card out 2. deleting all third party application 3. keeping my phone in charging condition 4. Switching off the data service, etc. 5. Log out of all social networking apps. What I observed that rebooting problem didn’t occur during phone in charging condition, Facebook log out condition and data service off condition. I have also referred all the forums here regarding this problem. Some of them had suggested few things like keeping paper beneath battery, and data service in 2G mode, etc. I have tried several combinations and finally my rebooting problem seems to be solved. However it is not completely wiped out but frequency is certainly reduced from 50 times a day to 1 or 2 times per 3 days. So here is the combination I’ve tried. 1. Delete the Facebook application preinstalled in your phone 2. Delete all event logs. Press Alt + LGLG. Clear the log, uncheck all values in option and save it 3. Keep a paper beneath battery to hold it strongly. 4. Reinstall the Facebook from blackberry world. Please try out these things and let me know whether your problem is solved or not. But certainly it is the failure of Blackberry that even after huge complains they are to come out with the solution of frequent rebooting. I would never recommend any one to buy blackberry. Useless phone, and useless service.

Curve 9320 issue (hang problem)

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