CURVE CURVE 9320 DESKTOP MANAGER PROBLEM

I have Curve 9320. I installed Desktop manager to my pc. I also deleted the vendor.html file. Yet d desktop manager could not recognize my BB. Pls I need help

Did you try uninstalling and reinstalling the desktop manager on your pc?
Khalilullah

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Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
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Blackberry Curve 8330 and Desktop Manager v5.0

I have a BB curve 8330 running the current device software, BB Desktop manager v5.0 and Outlook 2007 on Windows Vista and have just recently experienced problems syncing. I continue to get an error message such as below...
Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1dc, application start time 0x01ca41d751046e2b.
I've tried everything I can think of from reinstalling DTM, previous versions of DTM...getting rid of the "intellisync" folder that others have discussed...scanning my PST and OST files for errors, reconfiguring the sync settings...all with the same result. Everything is fine until it goes to read the calendar off of outlook and sync it...then it crashes saying the program has to close and windows will notify me if there is a solution....I've even tried running DTM with Vista's "Administrator" option and no dice...
I'm thinking this is an issue either with DTM or with the latest Vista Update (Windows 7 can't come soon enough!)....anyone else have any other ideas as to what this could be???

Hi and Welcome to the Forums!
While you have tried many things, I cannot tell if you have tried this...so apologies if it is redundant in any way.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager Problem on Windows 7

I have DM 5.0.1.28 running on Windows 7 and I just purchased a new Bold 9000. I am able to send/receive files to the Bold using Blue Tooth with my computer software, but am unable to sync using Blue Tooth with the DM. I connect to the DM fine but when it tries to sync I eventually get the message, "The Desktop Manager has stopped working. Something caused the program to stop working correctly. Windows will close the program and notify you if a solution is found."
Have you heard of this? Are you having trouble with the DM and Windows 7?
I was a little surprised when I first plugged the Bold in that there are still are no drivers for Blue Tooth. My device manager still does not recognize it as a BB. This was also the case with my Curve when I was running OS Vista. I know you can still get it done without them - but just a little surprised you sill don't provide the drivers.
Sandy

Rpolak53105 do you receive any specific error messages? I would recommend you start with Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html as it is possible the connection to the Adobe servers could be blocked and cause the application to freeze.

Desktop manager problem to Sync

I just got the BB Curve 8330 from Sprint I installed desktop manager 4.5 that came with the BB and when I try to use the Device Switch Wizard or the Synchronize option to get my contacts and appointment from the PC or my Non- BB PDA. I got the following error
"THE COMPUTER MUST BE CONNECTED TO THE INTERNET IN ORDER TO INITIALLY CONFIGURE SYNCHRONIZATION SETTINGS. PLEASE ENSURE THAT YOU ARE ABLE TO CONNECT TO THE INTERNET AND TRY AGAIN."
I disable my Firewall and still have the same message any help will be greatly appreciated.
Solved!
Go to Solution.

Check this post for potential soultions
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
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Remember to resolve your thread by clicking Accepted Solution.

NVidia Desktop Manager problems

The NVidia Desktop Manager (the icon that's created in the system tray) is causing me some grief.
If I right click on it, the display will blank for a few seconds. This happens with the three different driver/util versions and doesn't happen with my AGP card installed.
Anyone else having this problem, and is there a way to fix it? No info found on NVIDIAs site or the newsgroups.
Cheers,
-lajaro

NView DM also interferes (somewhat) with my Habu mouse.

Desktop manager problem with upgrade software

Hi There,
When i connect to the desktop manager it says that my device should be updated with the new software but then it runs through the program then says that it does not need to.
I have the Pearl 8120 and its running on version 4.5.0.174. is this the most upto date software or does it need updated???????
any help would be great
Alan

What version of the Adobe Application Manager are you using? Which operating system are you using?

8300 won't turn on after desktop manager problems

I tried to install the Blackberry Desktop manager here and during installation my usb connection became undone between the computer and the phone. I was able to make it halfway through setup to where I have an IPD file of my backup information. I just need to get pointed in the right direction to get this resolved so I can start up the phone and get the backup information restored.
Thanks for any and all help

Hi and welcome to the forums!
If you were installing the desktop software and the phone was connected to the USB:
Pull the battery wait a minute and replace the battery, see if it reboots.
If you were installing DEVICE OS software and the phone died you will have to reload the OS.
Let us know exactly what you were installing, OK?
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
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Curve 8310 and Desktop Manager won't synch after phone OS upgrade

I have seen this same topic on a number of forums but nobody has posted a sensible resolution.
I recently upgraded the OS on my 8310 to 4.5.0.180 only to find that it caused problems synching with DM 4.7. – the DM would not recognise that I had a device connected, despite my laptop recognising it. I upgraded to DM 5.0.1.37 but this caused an error message on starting the software - “before you begin verify that your current device is connected to your computer”.
I checked the support forums and there were details there of how to clean uninstall and reinstall the software, which I’ve done, twice, the second time going back to 4.7. That doesn’t work despite it being a monumental hassle to do.
Vodafone, my network, suggest that I roll back the device OS, but I can’t do that without access to DM. It’s a catch 22.
There’s obviously a glitch in the software where the device and DM are not able to see each other. That’s a RIM problem and one that there seems to be no published answer to on the support forums other than weird stuff involving rewriting stuff in the bowels of my laptop, which I'm not in any way qualified to do.
Vodafone will “repair” the device for me (probably swap it), but this means that i will be without a phone while they do so and that’s something that I am not happy about.
RIM developed and released the device OS that has caused the problem, so is it reasonable to expect that RIM have an answer to it? If so, can someone put me out of my misery – a device that won’t synch with Outlook is not a smartphone.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop Manager Problem

Hello everyone,
im using a JDesktopPane to manage around 18 InternalFrames.
Because of that amount i need a way to acces everyone of them in a click.
I created a menu to acces everyone of them.
I started everyone as iconified.
BUT
When i restore with the menu (that uses the desktopmanager)they somehow go crazy and the up right corner buttons get changed (i lost the iconify one)
AND
As soon as i use the DesktopManager to iconify them they stop listening to the mouse
Whats wrong?

here it is!! (its a simple do nothing window that has the problem)
package accesodatos;
import java.beans.PropertyVetoException;
* @author Administrador
public class NewJFrame extends javax.swing.JFrame {
/** Creates new form NewJFrame */
public NewJFrame() {
initComponents();
try {
               this.jInternalFrame1.setIcon(true);
          } catch (PropertyVetoException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
/** This method is called from within the constructor to
* initialize the form.
* WARNING: Do NOT modify this code. The content of this method is
* always regenerated by the Form Editor.
private void initComponents() {//GEN-BEGIN:initComponents
jDesktopPane1 = new javax.swing.JDesktopPane();
jInternalFrame1 = new javax.swing.JInternalFrame();
jButton1 = new javax.swing.JButton();
jMenuBar1 = new javax.swing.JMenuBar();
jMenu1 = new javax.swing.JMenu();
jMenuItem1 = new javax.swing.JMenuItem();
setDefaultCloseOperation(javax.swing.WindowConstants.EXIT_ON_CLOSE);
jDesktopPane1.setPreferredSize(new java.awt.Dimension(600, 400));
jInternalFrame1.setPreferredSize(new java.awt.Dimension(200, 100));
jInternalFrame1.setVisible(true);
jButton1.setText("jButton1");
jInternalFrame1.getContentPane().add(jButton1, java.awt.BorderLayout.CENTER);
jInternalFrame1.setBounds(0, 0, -1, -1);
jDesktopPane1.add(jInternalFrame1, javax.swing.JLayeredPane.DEFAULT_LAYER);
getContentPane().add(jDesktopPane1, java.awt.BorderLayout.CENTER);
jMenu1.setText("Menu");
jMenuItem1.setText("Item");
jMenuItem1.addActionListener(new java.awt.event.ActionListener() {
public void actionPerformed(java.awt.event.ActionEvent evt) {
jMenuItem1ActionPerformed(evt);
jMenu1.add(jMenuItem1);
jMenuBar1.add(jMenu1);
setJMenuBar(jMenuBar1);
pack();
}//GEN-END:initComponents
private void jMenuItem1ActionPerformed(java.awt.event.ActionEvent evt) {//GEN-FIRST:event_jMenuItem1ActionPerformed
try {
               this.jInternalFrame1.setIcon(false);
          } catch (PropertyVetoException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
}//GEN-LAST:event_jMenuItem1ActionPerformed
* @param args the command line arguments
public static void main(String args[]) {
java.awt.EventQueue.invokeLater(new Runnable() {
public void run() {
new NewJFrame().setVisible(true);
// Variables declaration - do not modify//GEN-BEGIN:variables
private javax.swing.JButton jButton1;
private javax.swing.JDesktopPane jDesktopPane1;
private javax.swing.JInternalFrame jInternalFrame1;
private javax.swing.JMenu jMenu1;
private javax.swing.JMenuBar jMenuBar1;
private javax.swing.JMenuItem jMenuItem1;
// End of variables declaration//GEN-END:variables
}

Touchpad not working after Factory reset through Desktop manager os6 BB 9300 curve

sir,
I tried to factory rest my blackberry curve 9300 through desktop manager but the thing is after booting up im getting a licence agreement popup but im unable to scroll down.
dont know why ??
please help me

Hello vamsy_sid and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your device.
Did your trackpad function normally before you did the reset?
IfyouhittheSpacebaronyourdevice, doestheagreementscrolldowntotheIAgreeorIDisagreeboxes?
If you reboot by pulling the battery, are you then able to scroll down on the agreement?
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem with desktop manager/phone.

when i connect my blackberry curve 9360 to desktop manager, my phone screen has a picture with the phone and computer pointing each other with the arrows to show it is connected/connecting. when i start to back up my phone, these arrows go away. my phone is just 6 months old and works perfectly fine.

Try these steps:
1. Uninstall Blackberry Desktop with Media Manager
2. Restart computer
3. Install Blackberry Desktop with Media Manager
If your version won't work you may try different versions of "Blackbery Desktop With Media Manager".
You may download these versions here
if your issue solved set "Solution" mark at the relevant post

APPCrash Desktop Manager

Sure hope someonce can help. When I connet my Curve to the Desktop Manager I get the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Rim.Transcoder.exe
Application Version: 6.1.0.32
Application Timestamp: 4dee0de3
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 07ccb5ed
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 7177
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Hey,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with the problem you are having with the BlackBerry® Desktop Software can you provide the full error message you receive?
Thank you.
-HB
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Blackberry Desktop Manager won't load applications

Hi there,
When I connect my Blackberry Curve 9360 to Desktop Manager, it connects fine and everything else works fine too; except when I click on the "Applications" tab, nothing shows up. I'm not able to see any apps or input languages on the screen.
I tried uninstalling and reinstalling Desktop Manager, syncing my device, backing it up, and I even made sure my Blackberry Appworld account was ok as well as checking if all my apps were running properly.
When I go to Options > Third Party Applications on my Curve, nothing loads there either. I can see my applications on Blackberry App World though.
Please help.
Sincerely,
Brian

I HAVE THE SAME ISSUE!!!!!!! i dont know how to fix it tho let me know asap please x

Curve 8310 Problems Syncing Outlook Calendar & Desktop Manager Freezing

Hi: I recently bought a Curve 8310. It has Desktop Manager version 4.2.2.14; my laptop has Vista Home Premium and I use Outlook 2007.
Just a day or two ago Desktop Manager started crashing while syncing Outlook Calendar. It stops at Calendar entry 76 and then freezes. From checking the Technical Solution Center I understand the problem may be a corrupt Calendar entry. Dealing with this apparently involves going into Configure Synchronization but Desktop Manager won't let me do this. If I start it when the phone is connected to my laptop it doesn't register the connection and often freezes. If I start it, then connect the phone, and stop the synchronization process before it crashes Manager, clicking on any of the Desktop Manager ikons, including Synchronize, doesn't have any effect. I've tried reinstalling Desktop Manager from the CD supplied by my phone provider but it's made no difference.
I'd be grateful for any advice; Before this problem developed I was really enjoying my BlackBurry.

Hi,
First we need to do a clean reinstall of the software to makes sure all registry and files have been completely removed:
Link 1.
Then we need too reinstall the 4.2 software, taking into account the Vista considerations for install:
Link 2
After install reboot the PC, start DM, Pull the battery while the device is ON, replace after a minute,
Let the device reboot 1-3 min, Plug the BB into the USB cable, Go to synchronization options and rest the options to only
Synch the calendar, sync for two way, select no other programs. Start the sync process.
Please let us know the results,
Thanks,
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=10906&jump=true
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

CURVE CURVE 9320 DESKTOP MANAGER PROBLEM

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