Custom Configuration - CRM Email Center

Details what it’s occurring:
1. In Email Center Custom Configuration, I created a new server group: EMC Desenvolvimento
2. I created the Database Server: OEDES
3. The DBA confirmed that the Global Name of the Data base is “OESDES”.
4. I made the Custom Configuration of the Database Server, I typed name “OEDES” in the
Database Global Name field and clicked update.
5. After that, when creating the link to Email Server Database for OO user, the following message appears:
“An error occurred while creating the database link due to invalid Database Global
Name. Please go to the Database Server page and enter a valid Database Global
6. I found in Help link the “Creating the Database Server” text- item 9:
In the Database Global Name field, type the global name of the OES database. This value can be obtained from the GLOBAL_NAME table. It is
typically a combination of the database SID and the domain name. This field is
not case sensitive.
7. Being thus, I typed in the Global Name field a combination of the database SID and the domain name: “OESDES.<domain name>”.
Other message appeared:
ORA-00933: SQL command not properly ended ORA-06512: at "SYS.DBMS_SYS_SQL", line 906 ORA-06512: at "SYS.DBMS_SQL", line 39 ORA-06512:
at "APPS.IEM_DBLINK_PVT", line 302 ORA-00933: SQL command not properly ended
ORA-06512: at line 1
The db link has been created into the CRM database when I've done the Email
Center configuration.
CRM database:
SQL>select db_link,username from dba_db_links;
OESDES.<domain name>@APPSTO_OO OO
OEDES.<domain name>@APPSTO_OO OO
Email database:
SQL>select * from GLOBAL_NAME;
OESDES.<domain name>
What happened?

Hello All,
Appreciate if you could provide any pointers. I think this either mite be related to the code link property of the iview or the PCD path of pages/roles which we do in CRM SPRO.

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