Custom Reports Snapshots Disappeared when upgrading from 2011 to 2013

Hi all,
We are in the process of upgrading our CRM 2011 instance to CRM 2013. Both instances are on premises and use separate servers (SQL, front-end,etc...). This is how we went about it:
- installed CRM 2013 on a new server using a different SQL server than the one used by the CRM 2011 installation.
- took a backup copy of the CRM 2011 database and restored it on the CRM 2013 server
- imported the CRM 2011 organisation on the CRM 2013 installation using the deployment wizard
- the import went without any errors
Now for the issue we are experiencing:
- in the CRM 2011 we have several custom reports snapshots which were then used for subscriptions via SRS
- the custom reports have been imported OK into the 2013 deployment when we imported the organisation
- the custom reports snapshots have not been imported into SRS although they are listed in the CRM user interface under the reports section. When trying to run the reports from the CRM user interface an error message is displayed that the requested does
not exist (as expected as the file does not exist on SRS)
Any assistance would be much appreciated.

Hi Jeffki123,
I can reproduce it as you describing. Based on my understanding, the task pane is drawed by Word applicaiton, the Word applicaiton need to make task pane fit the current version of Office.
>>Is there anyway to control the font size of the custom task pane title?<<
No. As far as I konw, we can only change the size and postion of custom task pane. You can get more detail about the task pane from links below:
Custom Task Panes
CustomTaskPane Interface
I suggest that you submit the feedback from link below, if you want to Word expose this function to enable change the font size of custom task pane.
Submit Feedback - Microsoft Support
Regards & Fei
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