Custom Transaction Types, Subject Profiles etc...
Hi all,
Did anyone worked on custom Transaction Type on SDCR?
I know that this is CRM specific stuff to configure, but want to check what are the implications in modifying exisiting SDCR.. Well, in the meanwhile, we need to work on custom Code Groups, Subject Profiles etc..
What is the impact on upgrades if we modify the SAP defined Transaction Types SDCR?
Please correct me if I am wrong in my approach.
Response is greately appreciated.
Regards,
Mike.
Thanks for response.
I tried to copy and modify the subject profiles, catalogs etc. I could able to create Change Request with the custom transaction type, but not able to authorize the change request. And I am using SAP defined action profile for custom transaction type.
And also little bit confused how to attach the custom change request to support message (we need to select the action item "create change document"). It seems there are lot of modifications to be done all the way from support message to urgent/normal correction.
Please advice.
Regards,
Mike.
Similar Messages
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URGENT iRecruitment - AME Custom Transaction Type
Hi All..
We have a requirement to send Vacancy Approval Notifications to Manager's Supervisor
( Say X is the Manager we specify while creating the Vacancy. System should send Approval Notification to X's Supervisor ).
1 I built a Custom Transaction Type with Dynamic Approver Group using the following Query
SELECT DISTINCT 'PERSON_ID:'||ppl.person_id
FROM apps.per_all_people_f ppl,
apps.per_assignments_f asg,
apps.per_all_vacancies vac
WHERE (vac.requisition_id = :transactionId)
AND (asg.person_id = vac.manager_id AND ppl.person_id = asg.supervisor_id)
2. Changed the Profile option "IRC" Vacancy Approval Transation Type" with the Custom Transaction Type ID.
Note: Test Workbench in AME is not showing any Approvers
3. When i create a NEW Vacancy. The System is selecting the default Approver ( which is Supervisory based ) . It is considering the Supervisor based on the USER ID we use it for creating the vacancy and sending the Approval. NOT using the Manager ID. !
My Question is
1. Is the Query Specified above correct as per requirement ? or am i missing something
2. How does the system consider the custom trasanction type for creating the list of Approvers. ( other than Profile option "IRC: Vacancy Approval Transaction Type""
Please Note: I did not use any Attribute or Conditions in the Custom Transasction Type. 'cause the business requriement is very straight forward.
Please Guide me through.
Thanks and Regards
SheeraSantosh,
SAP do not support the copying of transaction types from SDHF to anything other than ZDHF or YDHF ie within the customer namespace. In order to do that you need to use the copy function from SOLMAN_SETUP -> IT Service Management -> ChaRM -> Copy Transaction Types or transaction AI_CRM_CPY_PTYPE_WEB. The procedure is documented in section 2.3 in the 'Change Request Management - Configuration and Upgrade Guide' available on the Marketplace http://service.sap.com/~sapidb/011000358700001056012011E.PDF.
I would follow that procedure first with a supported transaction type name and that may resolve your problem.
Regards,
Ciará -
Customized transaction type not working
In Change Request Management, we have copied a transaction type from "Normal Correction" and tried to customize it. We have also copied a new action profile for this new transaction type. And copied exactly the same action conditions. However, when I trigger action "Set to 'In Development' " and save the change. Status of the message does not change to "In Development" as "Normal Correction" did.
Is there any setting missing that I should do?Hi Martin,
have you followed the instruction in the IMG, when copying the transaction type?
IMG: SPRO -> Configuration -> Scenario-Specific Settings -> Change Request Management -> Important Information
See copy of the IMG activity below:
IMG ###########################
<i>Important Information</i>
Before you start to configure Change Request Management, make sure that you have performed all the Solution Manager IMG activities under the following nodes:
Solution Manager -> Basic Settings
Solution Manager -> Scenario-Specific Settings -> General Settings
When you copy the standard Change Request Customizing into customer namespace, you should just change the first character to Y or Z e.g. SDCR -> YDCR or ZDCR but not Z1CR, if you change more characters you should be aware that modifications will be necessary and it is not standard SAP. This restriction is required for all CRM related objects like catalog, transaction type, status schema ...
Ruediger -
Manual Generation of Custom Data Type Serializaton Files Etc.
Hi there,
Pretty simple question I think...I'm trying to find an example where the
servicegen task does not do the trick for generation of the supporting files
(serialization classes, etc) for non built-in data type usage. I've been
trying plenty of different variations with no luck...servicegen always seems
to generate all the required serialization classes and XML schemas
correctly.
Does anyone have a good, yet simple example of when manual generation of all
these files would be required?
MichTry using a type without a default constructor, e.g. java.sql.Date.
This should generate an exception. You would then have to write your
own codec to handle this type.
--Scott
In article <[email protected]>,
Michel Crichton <[email protected]> wrote:
Hi there,
Pretty simple question I think...I'm trying to find an example where the
servicegen task does not do the trick for generation of the supporting files
(serialization classes, etc) for non built-in data type usage. I've been
trying plenty of different variations with no luck...servicegen always seems
to generate all the required serialization classes and XML schemas
correctly.
Does anyone have a good, yet simple example of when manual generation of all
these files would be required?
Mich -
Can't Use Custom Transaction Type with SOLMANREQU
Hi All,
I'm newly making VAR ITSM configuration for Solman 7.1 .
I've made ITSM configuration and can open an incident to SAP etc.
I've created ZMIN and ZMIV from the original ones (with report AI_CRM_CPY_PROCTYPE) and added them to DNO_CUST04.
When I try to login with a user IM_CREAT_SMC who has a ZSOLMANREQU authorisations, I can't see ZMIN or ZMIV truncation Types in Incident Creation screen.
But If I add SMIV or SMIN to DNO_CUST04/ITSM Conf 2.2 , this user uses that one and create an incident normally.
I don't want you use an original one. How can I achieve this problem?
And one more question that, If I don't add crm_UI_profile parameter to user, It asks me to select ZSOLMANREQU or SOLMANREQU . Is it normal or do I need to do sty for using Z one as default?
Regards
TutkuHi Tutku
you can assign business roles via
parameter
pfcg roles
organization model
if you have multiple pfcg roles(which are attached to business roles) then it is normal to have that pop up because one person can play multiple roles in reality like same person can be change manager or tester etc.
in your case you should only get the z* if required so kindly remove the stanard pfcg roles in solman
below is a good blog to refer
Where are the business roles assigned in SAP CRM
Thanks
Prakhar -
Hi,
I have a custom transaction type for an activity e.g: Customer Transactions. I need to assign a subject profile to the above Transaction Type with following reasons:
1) Customer Set up/ Closed in error
2) Bill adjustments
3) Meter adjustments
Can any one let me know in detail as to how this has to be configured using SPRO?
eg: which catalog is suitable?
Thank you,
Binno Don ThomasHi Thomas,
Have a look at the following customization and the documentation. Hope this will shed some idea as to how to setup the subject profile.
IMG -> CRM -> Basic Function -> Catalog, Codes and Profiles
IMG-> CRM -> Transactions
Catalogs, Codes and Profiles
You define the layout of catalogs here.
Catalogs are resources which help ensure the uniform use of terms. CRM uses a dual level hierarchy comprising of code groups and codes for catalogs. The terms are coded at client level in a corresponding coding. The codes themselves are composed of four characters, and are assigned to a code group composed of eight characters.
In order to organize catalogs, you must define:
The usage and description of each catalog
The corresponding key for codes and code groups
Guidelines for the layout of the short texts
Guidelines for the usage and layout of other catalog contents
Standard Settings
The significance and usage of certain catalogs is defined in the standard system. Use catalog types P* to Z* to define your own supplementary catalogs.
Activities
Maintaining catalog master records
Maintain the master records of the previously defined catalogs in the sequence code group and group code (at client level). Set the status of the code groups to 'Released' after you have completed catalog maintenance.
The system assigns a usage indicator to the codes and code groups the first time they are used, and thereby prevents these objects from being deleted. Because usage indicators can no longer be reset and codes that have already been used can no longer be deleted, you should only release catalogs and code groups that have been carefully checked for use in the productive system.
The key of the code group profile contains the catalog type to make it unique.
Important Note
There is no transport link for the following IMG activities:
Define Code Group Profiles
Define Subject Profiles
You can transport the following entries manually in transaction SE01:
R3TR TABU COMC_CODEPROFILE (Code group profile for the catalog)
R3TR TABU COMC_CODEPROFILG (Code groups for the code group profile)
R3TR TABU COMC_CODEPROFILT (Code group profile for the catalog)
R3TR TABU CRMC_SUBJPROFIL (Catalog categories for subject profiles)
R3TR TABU CRMC_SUBJPROFIL2 (Catalogs for the subject profile)
R3TR TABU CRMC_SUBJPROFILE (Subject profile)
R3TR TABU CRMC_SUBJPROFILT (Subject profile texts)
R3TR TABU QPCD (Inspection catalog codes)
R3TR TABU QPCT (Code texts)
R3TR TABU QPGR (Inspection catalog code groups)
R3TR TABU QPGT (Code groups texts)
You can also summarize these entries in a bill of material.
Additional Information
Catalog master records can only be maintained in the languages in which the catalogs were described.
In order to find codes quickly in extensive catalogs, you must use the corresponding key for code groups and codes. Define the structure of this key carefully.
When you perform a generic search based on a code or code group with the help of the '*' entry and by calling up the F4 help, the system displays the relevant catalog entries in a list in a screen window.
When the system displays catalog entries in the movement data, it also normally displays the description of the code, but not that of the code group. You can use the special character "&" in the code group text to ensure that the system displays a combination of the texts for the code group and code. The code text is inserted in the code group text at the point where the special character is positioned.
Example
Description of code group: Component & faulty
Description of code: Transistor
Display: Transistor component faulty
Thanks,
Samantak. -
Authorization for custom trans.type in crm_dno_monitor
Hi
In ChaRM , i have created custom transaction type ZDCR, i have added the transaction to the authorization object CRM_ORD_PR for change manager role for create ,change & display . as when i open the crm_order ,i could able to create the custom transcation type , but when i am execute the transaction type in crm_dno_monitor , no thing is selected , but when i check the same in the full authoraztion user it is getting selected , i don't know where to maintain the custom transaction type for getting selected via t-code CRM_DNO_MONITOR .
Regards
Arumugam- First you display the ZDCR list from Tx CRM_DNO_MONITOR with a user with limited authorizations
--> Messages are not displayed
- Then you do the same (tell me if i'm wrong it was not clear on your screenshots, i'm not sure whether messages on the last screenshot are SDCR or ZDCR) with another user with full authorization.
Did you create a BP for your first user ?
I recommend that you try again with your first user with SAP_ALL profile and tell me if it works. If not we'll have ruled out one cause of error.
Stéphane. -
Settlement Transaction type problem
Gurus,
We currently use CJ88 to settle to AUCs to Fixed assets for US Projects. SAP internally uses transaction types 331/336 while posting this settlement and values are settled to all depreciation areas. Now, we are implementing for Mexico where they want only select depreciation areas to post acquisition costs. I created custom transaction types for 331/336 for the select transaction types.
But the question is how do I make CJ88 to select 331/336 for US and the custom Ttypes for Mexico.
Any suggestions will be highly appreciated.
Thanks
AlenHi Bernhard,
Could you elaborate what your proposed solution is?
I welcome other too to take a shot at this.
Thanks,
Alen -
Customize transaction type group
Hi,
Are we able to customized transaction type group?
For post capitalisation, I do not want to post accum depre. The g/l posting should be Dr : Asset, Credit : Offset Account.
Please advise.
Thank you
YLHi,
no, but you can create new transaction type groups via SM30 in the table TABWG.
regards Bernhard -
Restrict Transaction types in menu
Hi All,
In CRMD_ORDER transaction, when i select option "Create" from the menu 'Business transaction', it gives me a BIG list of all the standard and custom transaction types for selection.
Is it possible to restrict this list to limited custom transaction types based on the user authorization. Also i have same requiremnt with Follow up transaction option.
I guess this should be possible throgh authorization, but not sure how to go about it.
Any help in this regard would be greatly appreciated.
Thanks and Regards,
ImranHi,
Make use of Authorization object CRM_ORD_PR to restrict transaction types.
Follow Up Transaction authorization also linked with the same object you can use the following Transaction types for Follow up Transactions.
0001
0002
0003
0004
0005
0010
0020
0025
1001
1004
ACCP
ACPO
ACTI
ATCP
ATPO
CHM1
CHM2
PCAL
SDCR
TASK
TWSQ
TWTP
Hope this solves your problem.
Feel free to revert back.
-=-Ragu -
Inventory - Transaction Type - Information Request
Hi,
I was looking to use a Standard or Custom Transaction type, to bring in a material to a Non-Nettable Subinventory. These Transaction should not increase/decrease or impact any costing/accounting.
So, what Transaction Type can be used and what are set-up changes needs to be done to achieve this?
Thanks,
GowriA transaction type is the combination of a 'transaction source type' and a 'transaction action'.
Use the Transaction Types window to define additional transaction types to customize transaction entry. A user-defined transaction type is a combination of a user-defined 'transaction source type' and a predefined 'transaction action'.
For example, if you frequently donate items to charity, you might want to define a transaction source type called "Charity" and a transaction type called "Issue to Charity". In this case, the transaction action would be Issue from Stores. You would then use the Miscellaneous Transactions window to actually issue an item to charity, using the "Issue to Charity" transaction type. You would also specify the actual charity to which you are issuing, such as Goodwill, and the expense account that specifies the source (Goodwill).
You must specify a transaction type when you perform a miscellaneous receipt or issue, a subinventory transfer, a WIP transaction, or an inter-organization transfer. Therefore, when you create a user-defined transaction type, you can only choose one of the following transaction actions and transaction source types:
Hope, it will assist you to take decesion -
No transaction type is available for creating a transaction
Hi All,
I have referred the following link
http://wiki.sdn.sap.com/wiki/display/CRM/ActivityTransactionDisplayinNew+UI
However, I am not able to create activity transaction.
It gives message as No transaction type is available for creating a transaction.
I have checked the component BT111M_OPPT and window inbound plug IP_CREATE.
The settings in SPRO are maintained
but still I get the value of CASE lr_context_node->collection_wrapper->size( ) as zero.
lr_context_node = lr_proctype_popup->get_context_node( iv_cnode_name = 'PROCTYPE' ).
CHECK lr_context_node IS BOUND.
CASE lr_context_node->collection_wrapper->size( ).
WHEN 0.
MESSAGE s005(crm_btil) INTO lv_title.
CALL METHOD lr_msg_srv->add_message
EXPORTING
iv_msg_type = if_genil_message_container=>mt_info
iv_msg_id = sy-msgid
iv_msg_number = sy-msgno
iv_msg_v1 = sy-msgv1
iv_msg_v2 = sy-msgv2
iv_msg_v3 = sy-msgv3
iv_msg_v4 = sy-msgv4
iv_msg_level = '1'
iv_important_info = abap_true.
Is there any FM which will fetch the custom transaction types?
Thanks and Regards,
Gauri.Hi Gauri.
Try to replicate or create the same using the same transaction type from SAP GUI if it is working fine there , issue will be in the web ui other wise the issue will be with IMG configuration.
To get the custom transaction types use the function module
CRM_ORDER_PROC_TYPE_SELECT_CB
if you want to know all process types then use the below function module
CRM_ORDER_PROC_TYPE_T_SEL_CB ( for this FM dont pass any import peramters except language as EN)
Thanks & regards
Raj
Edited by: bmsraj on Aug 25, 2011 9:27 AM -
Assigning Subject to Transaction Type-SDCR
Hi,
I want to assign subject 'Urget Correct(Maintenence)' only to Change Request(SDCR).
When we create Chnage Request, subject 'Urget Correton' should appear by default.
Currently in Subject I can see following options:
Development(Implementation)
Administration(Implementation)
Urgnt Correction(Maintenence)
Normal Correction(Maintenence)
Administration(Maintenence)
Development Activity(Template)
Administration(Template)
Development Activity(Upgrade)
Administration(Upgrade)
Can anybody tell me how to assign specific subject to ugent correcton-SDHF.
Regards
Praveen KHi PK,
You need to do the scenario specific configuration in SPRO. Create a new subject profile out of your standard subject profile for SDCR, which you can customize as per your requirement. The path will be SPRO-> SAP REf IMG-> SAP Solution Manager-> scenario Specific Settings->Change Request Management->Extended configuration->Change Transaction->Transaction Types.
Here you do the configuration for everything which you want in the particular transaction types, including your subject profile, action profile, etc. Here you can copy the standard ones to customize it as per your requirements,
Let me know if you need any more help on this,
Regards,
Sneha, -
Subject profile - trans. type ITIN (Incident)
Hi Folks,
I created subject profile and assiged it to transaction type ITIN(Incident). But I aaccess Incident in UI, categorization doesnt
display. Subject profile fields are grayed out.
I am missing any step in configuration?
Regards,
Nikhil
Edited by: Nikhil Bannore on Aug 12, 2010 1:00 PMDear Nikhil,
Please cud you explain in details Regarding for customizing settings of IT service management.
Thanks in advance.
Regards, -
Business Transaction Profile - Error when using Z-Transaction Type
Dear Experts,
we are using SAP CRM 7.0 (Support Level 0007 - SAPKU70007). I have created a Z-Business Transaction Profile Z_IC_SERVICE.
SAP Help says:
Enter the transaction type to be used as a default in your scenario in the IC WebClient. For example, choose the transaction type 0010 (Interaction Record) if an interaction record is to be created automatically. The system creates this interaction record automatically after the interaction has started (for example, after accepting a call). During this, the activity clipboard in the interaction record is filled with the relevant data.
So when I am using the transaction type 0010 (Interaction Record) in my Business Transaction Profile all is OK that means I can search for accounts and I can confirm them to go on with the process.
BUT: When I entering here a Z Transaction Type (Z000) the systems shows the errors:
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted.
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed.
Then I have made a copy of the transaction type 0010 (Name of copy: Z010) and tried to use it in my Business Transaction Profile the system says:
Customizing settings missing. Assign partner functions to Z010
Anybody know what to do and where to avoid errors? Note 1346892 is obsolete in this case because we already have the highest Support Package Level.
Best Regards
OliverHi yes you were right. In the case of both transaction type I have corrected the customizing parameters in
SPRO -> Customer Relationship Management -> Interaction Center WebClient -> Business Transaction -> Assign Partner Functions to Business Transactions
In the case of Transaction Type Z010 I had Z-Partner Functions and and that leaded to the errors:
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted.
- Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed.
In case of the Transaction TYPE Z000 I forgot to assign the Partner Functions that is why this error appeared:
Customizing settings missing. Assign partner functions to Z010
Thread Closed
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