Customer related queries

Sir,
1st we create customer invoice of Rs.100 (through fb70)
Then we post customer down payment of Rs.150 (through f-29)
Then we clear down payment of Rs.100 (through f-39)
Now the situation is that I have to pay the customer of Rs. 50/-.
Here Rs.50 left that amount i have to adjust againt another invoice of same customer.
If, Again we create 2nd invoice of Rs.100 (through fb70)
Now my Question is how we clear 2nd invoice with adjustment of advance amount which ever left.

HI,
Use F-32 for clear the customer for Rs. 50 so that you will two open items one is for Rs.50 and second one is Rs.100/- now you have Rs.150 if you want to make the payment then use F-28 and pay so that there will be no open items....
Hope understood.
Thanks,
Vasu.

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B/T customer relations?

O/K where are all the moderators? try sorting this out; 3 weeks ago i tried to order Infinity 2 as is advertised on the TV and all over the internet-- so i check that my local exchange is capable , yes, "taking orders" so i phone up and wait the required 35minutes in a queue and place my order and am told "if any problems you will be notified" so i wait a couple of days with no contact so i phone up again to be told(after another 30 mins queue) that my order has been cancelled but no reason given, but "Sandra" will sort it all out and check that the order has gone through---yes all ok but i have to sign up for a new contract and accept online bills and i can save money by paying my line rental yearly with one payment--this i promtly do and wait to be contacted within 24 hrs .
Guess what --another few days go by with no contact so back on the phone , wait 38mins , get India , explain- which results in getting put on hold after 10mins of trying and getting read their list of "prompts" over and over, then back into another queue for the same thing again to happen, finally getting through to "Jordan" who explains my order has been cancelled yet again and so he checks the details to tell me "no i cannot have Infinity yet --i must be too far away from the local exchange--which is situated 3 doors away from my house! i can see it every day but cannot have it because it isn't ready yet, but until it is i can have another setup giving me a HOME HUB 4 which will cure my immediate problem and when Infinity comes "online" i can change onto that, righty ho , sign me up, so done i am told my modem will be delivered in 3 days with connection that day along with B/T Sport free, modem turns up--plug it in ---nothing---after chopping and changing bits around it turns out the modem is ok but the supplied POWER ADAPTER is faulty, so cobble the old one in place with sellotape (because the plug on the new one is different) and get it working--still with me folks? next day back to the phone---India 3tries--England 4tries queuing each time i got dumped until i get Mina , now Mina speaks english and understands the problem and will sort it out , what she will send me is a b/t welcome pack which has everthing i need in it and i just take out the bits i need and send the others plus said faulty p/supply back and all will be settled----wrong--i check on MYBT to see what is coming , no mention of p/supply so back on the phone,queue, get told everything i need is in the **bleep** pack which will be delivered in 3 days ---today yippee--what do i get in my welcome pack???? 2 cables, 2 filters , couple of small books, and a disc, where is the **bleep** power supply? best part of 40yrs a B/T customer and this is SERVICE? CUSTOMER RELATIONS? YEH RIGHT, where is the number for Virgin?

Hi Alzymer,
Welcome to the community!
I'm sorry for the problems you've had getting service set up. I can help get you up and running from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Photoshop CS2 issues & Customer Relation's solution

i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
Adobe Photoshop CS2 Bridge and Camera RAW have never worked properly on this machine since i got it, quitting all the time when renaming files or browsing my hard drive folders in Bridge. i was told that this is normal and that CS3 and Leopard will fix all this. then the CS3 Beta came out and the machine quits even with the new version.
i contacted Adobe, they say it is my hardware. i went to the apple store and showed them the problem and was able to duplicate it on every mac pro in their store and they said it must be a software issue.
i bought more RAM from apple. the machine works somewhat better now, but it still crashes in photoshop and adobe camera raw and bridge. i purchased lightroom and have looked at changing my workflow, and this program too quits intermittently.
i called apple customer support again. they walked me through using a different user account. same issues. i asked to speak to customer relations. i got on the phone with the lady, and i asked if it was possible to send someone out to look at the machine since it is not working properly, and she said that it is not something they would do since it is not their problem. i asked if they would be able to help me decipher the crash logs so i can find out WHY the machine is crashing.
her exact words were, "well, maybe you can sell it? if it is giving you all these problems and since it is not our hardware, it might be best for you to sell it and buy something that works."
"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
good luck to all of you.

You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
It doesn't take a lot to turn a Mac into a crash-prone system. There are some bugs even with the OS update installer itself it seems.
Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
I thought the whole idea of AppleCare was sort of the "care" in AppleCare. And to solve a problem.
It would take someone with access to what engineering errata is going on. What changes were made to G5s. There were other problems with Quad it seems as well, heat, the liquid cooling components (there are two varieties).
I don't have the stomach or temper to deal with customer service, phones, etc. But I would make an appointment (yes, again!). I don't know what terms there are for small business or customers to get premium care, probably not good.
We had a mainframe with a bad memory card or bank. We thought. We also swapped out every part trying to get it fixed. We even had to keep the room temp colder and controlled humidity. A new system for us would have been lower maintenance, lower energy bill, less strain on a/c even. And smaller (so we didn't need to use as much floor space). But government can be "penny wise and pound foolish" in such matters.
I know you are just getting familiar with things like "Onyx" and "Disk Warrior" and such. Those can be helpful.
Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

How to contact Customer Relations

I hope someone can help me. I won't bore you with the long story (unless you ask ;-) but the headlines are that we have two S10 netbooks for my wife. The first one has yet to go a year without requiring warranty work, and the second one now is starting to have problems. Re: the first one's previous 2 warranty problems, Lenovo service was great. They fixed it and returned it in record time, which made me feel good about Lenovo desptie the problems. Both times, Lenovo service turned a problem into a positive experience.
Now, with both having problems, I have contacted warranty support 3 times in about 24 hours. All 3 times, the phone guys in the Phillipines were friendly, appropriate, and helpful. The problem is at the next level.
Call 1. The supervisor nixed repairs on both, including one that was deleivered from Lenovo on 6/15/09, because they were both out of warranty.
Call 2. The tech guy said he could take care of the newer one but not the older one (the one that has not gone 1 year without something breaking). He looked for a supervisor, could not find one, but a colleague who was "a senior guy" told him that the way it's supposed to work is that I get a supervisor who will then escalate the issue to Customer Relations, then Customer Relations will contact me. But, since no supervisor was on duty, I should call back during business hours with the case number, and get a supervisor.
Call 3: I did as directed. Supervisor said that Customer Relations would not accept issues for computers that are out of warranty. He said that while my "claim is valid", he cannot escalate it to Customer Relations. He also said there is no way for me to contact Customer Relations. When I asked if he thought it appropriate that a machine would not make it through a year without breaking, he said, "That's normal. That's why the warranty is only for a year." (I am not making this up.) Since I could not believe what I was hearing, I asked him if I understood him correctly, that he was saying my problem was just bad luck for getting a Lenovo computer that would not function for a year without requiring repair. He said, "It happens. The same thing will happen with another manufacturer." (I am not making this up either.)
I want to bring this to the attention of Customer Relations, but it appears I cannot do so. We are early adopters of Lenovo netbooks, and are repeat customers who have made positive recommendations to others about Lenovo. But this changes all of that. I want to get in contact with Customer Relations, as the response we received is not only unacceptable but also rather shocking. I hope you can help me get in contact with them. thanks....

rshackleford,
If you have not been able to get in touch with customer relations, please send me a private message with your name, address, phone, and the model and serial number of the system in question. If you have any reference service case numbers that will be helpful as well.
I think we should look into individual situations, review and provide an appropriate answer, however, I want to be careful that we don't mis-use customer relations as a way to simple escalate with an expectation of free service beyond the end of warranty as that defeats the point of the warranty. I don't believe that is your intent, and not the case here, but I think it is worth mentioning for the benefit of all.
I would recommend that extended warranties be considered - they are not that expensive, and enable Lenovo to continue to provide service beyond the standard 1 year warranty period.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Consumer/customer relations payment load report

is there any standard report for Consumer/customer relations payment load report.....for country specific

Hi Rajan,
There is a lot of scope for performance tuning the code:
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2. Select statement should have FIELDS in the same order as they exist in the table
3. Select statement where clause should have fields in same order as they exist in the table.
4. Internal tables seem to be having a huge number of fields. If possible, please limit the fields to only required fields in the internal table.
Best regards,
Prashant

Who is the Vice President of Customer relations? Do you have a number where he can be reached?

Hi doglady, I will be glad to assist you. Please provide via private message complete description of the problem, model # of unit, phone #, date of purchase and reference #'s related to the issue (i.e,event #, work order). Thanks, Hailey

Hi Hailey - I am frustrated and disappointed with Sony Customer Service abroad, specifically, in the Philippines. I am unwilling to work with teams abroad after my experience and I have been a customer for over 10 years. I am also writing to the VP of Sony Electronics Sales, Mr. Michael Fasulo, of my poor experience via phone and chat with the Philippines team that did not resolve my isse and let me know that Customer Service is not their top priority, rather that Sony Policies are their number one priority. This attitude and lack of regard for the customer was communicated by both Vnice Employee ID 806407 and her Supervisor of Customer Service, Jessica, Employee ID 18353, both located in the Philippines. Due to Sony's lack of training and poor customer service, after 10 years of being a customer, I will cancel my order. When a Sony member reaches out I will only consider speaking with a US executive of Customer Service as the subject line indicates or will await communication from Mr. Fasulo. Please do not insist to communicate with teams based abroad. Please provide the VP Customer Relations contact email and phone in NY, USA as I will copy him on the correspondence to Mr. Fasulo. I await your reply with the VP of Customer Relations contact information.

SD Related Queries

Hello all,
In our project we are using Automotive Industry module.
so now i want to take Automotive module BW SD related queries from
[http://help.sap.com/erp2005_ehp_04/helpdata/EN/50/296fe7bf1a474f84d5955cedefa0a3/frameset.htm]
Please tell me BW sd queries from the above link.
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Edited by: Ranga123 on Mar 24, 2010 2:28 PM

no one is answering my question, so admin please delete this thread.thanks.

What can be done when the Customer Relations Department fails to call? Disgusted and appalled.

I have had a sony KDL-W590B (same as the W600B but from Costco) for less than one year. The original television had a dark spot in the upper left hand quadrant. I contacted Sony and was instructed to do a factory reset on the television and exchange it at Costco if that did not fix the issue. It was not fixed so I exchanged it per their instructions. The replacement KDL-W590B worked adequately for 10 months and then developed a dark, dead spot in the upper left hand quadrant. I contacted Sony and was advised that I could receive a new downgrade as a replacement (the new 48R510C which has 2 HDMI ports compared to the 4 on the W590B and horrible input lag) or I could request a facory recertified W590B. I chose the latter and received the replacement the next week. The replacement was broken. The image on the screen was barely discernible through the black spots and circles all over the screen. I called Sony and explained the situation and was told on Wednesday 5/27/15 that I would receive a call from the Customer Relations Department no later than 1p.m. on 5/28/15. I called back at 3p.m. on 5/28/15 and was told that there are no supervisors available at Sony and that I would have to await a call from the Customer Relations department no more than 24 hours later and he claimed to escalate the issue. I called back at 4p.m. on 5/29/15 and was told that I would have to await a call back from the Customer Relations Department no more than 24 hours later. I called back at 4p.m. today, 5/30/15, and was told that the Customer Relations Department is closed on weekends and I should receive a call from them on either Monday 6/1/15 or Tuesday 6/2/15. My Playstation Plus membership expires tomorrow and will not be renewed. My PS4 and PS3 will be traded in this week. My Sony HTC-150 sound bar will be sold. At this point I just want my money back so that I can buy a decent product from a decent company. Done with Sony after 20 years of supporting them because I get no support in return. Seriously, all I wanted was for them to call me and help.

Alright! I got a response from Charlie by phone after posting today and she was very helpful. She explained what happened when I had my issue escalated on 5/27 because after receiving my third defective KDL-48W590B (this one a factory refurbished unit with a 90 day warranty period to replace a defective set that was purchased with a 1 year warranty) I requested either a refund or a working television with a 1 year warranty. Apparently the expectations for the reply from the Customer Relations Department were set incorrectly. What I should have been told was that a reply after an escalation should take 24-48 business HOURS. This is quite different indeed. The Customer Relations Department is open from 9-6, 5 days per week, so that means that 48 business hours is actually 5.33 business days. That's over a week. So while I expected a reply within one business day as I was explicitly promised on 3 separate occasions by 3 separate Sony employees on 3 consecutive days, it was really over a week. The fourth day, today, 5/30, I was told that I should receive a reply either Monday 6/1 or Tuesday 6/2, which is when I took to the internet to post the complaint at the beginning of this conversation. That was all wrong though. Charlie explained that I should have been told to expect a reply, once my issue was escalated, within 5.33 business days. That's if you are available to answer the one phone call that could come any time on any business day. After she explained this she offered to replace my defective television with a new in box unit of the same model with a 90 day warranty. This would have been perfectly acceptable if there had not been 3 prior defective units and repeated issues even getting a reply from the Customer Relations Department. At this point I would expect at the very least a television with its original warranty period (I don't care if it's new or refurbished as long as it's guaranteed to work for longer than 3 months, especially if I have to go through this process again) or a refund. Maybe even an upgrade? Not from Sony. She indicated that maybe I can get a refund if I submit another copy of my receipt and wait for her to process it and call me back. Unfortunately I am travelling for work and will not have access to it again until Monday, 6/1 and then I can await her reply within 5.33 business days. Hopefully I don't miss her call and can get either a working, guaranteed product or a refund so that I can purchase a Samsung television (complete with 3 year warranty). I made it clear that I will be very upset if I do not receive a response by Tuesday, 6/9 as she promised. The follow-up e-mail that she sent is posted below: "Thank you for contacting Sony Electronics Inc regarding your KDL48W590B. This is to document that I contacted you over the phone to discuss options to resolve your issue today. As agreed, kindly reply to this message with attached copy of your Proof of Purchase. Once valid receipt is received, please allow 24-48 business hours for me to review your file."

AME related queries, where to post ?

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Is there really anyone working in Customer Relations?

I know this will not help my case, but at least I can vent a little about what is without a doubt the worst customer relations department of any company I have ever seen.
Sent my tablet in to warranty repair in the beginning of December. Of course they were not able to fix it and after a weeks worth of calling I was finally assigned a CR manager, xxxxx, who finally called me on the 23rd of December and told me it would only be 10 days for her to process my refund and send the check.
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So, as you can imagine the odds of me ever buying another Lenovo product aren't very good to say the least. Its almost mind boggling that a company in today's world can treat its customers as poorly as Lenovo does and still be in business.
Anyway, if you are reading this its probably too late for you to heed the warning about Lenovo, but make sure you tell anyone who is considering purchasing one of their products to not even consider it.
Moderator comment: Private information of Lenovo employee(s) removed. Community Rules.

Hi Myles,
Maybe you will get back to me but i doubt it. Your customer relations dept will not return any emails sent by tech. I have also left many voice mails for a Crystal Holeman who will also not return emails or phone calls.
My Lenovo IdeaPad Y460 was sent back directly to Crystal for a one more time to try and repair it. I have no computer now and levnovo can not find it so wont call be back.
You lost my computer and I want it back. Do I have to take legal action? This is ridiculous. My case #8002961037. Account is under my sons name William Ceskavich
Risa Ceskavich
508-353-6013

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Hi Andrew,
You're not giving us too much information, like where you live, which address you'd returned the phone to, how long it had been away (Thursday when?).
Not that we can do much here anyway, this is only a user to user column, but we could have advised on where you were trying to reach and given an opinion about the time scale, such as that might be worth.

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Essbase Custom Relational Calculational this is
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Automotive Industry SD Related Queries

Hello all,
In our project we are using Automotive Industry module.
so now i want to take Automotive module SD related queries from
[http://help.sap.com/erp2005_ehp_04/helpdata/EN/50/296fe7bf1a474f84d5955cedefa0a3/frameset.htm]
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Check this link
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Need help from customer relations E60978963

This started in Feb 2015 with the VAIO I purchased in 2013. The battery drained so fast and the power port appeared to wiggle. I had to travel out of country in April 2015, and I needed to have a laptop with me, so I thought 2 months would have been sufficient. Until March 20, 2015, I received the voice mail regarding buy-back offer, so I promptly agreed and replied with my address. According to the email, the check was approved on March 26 and should be delivered with 4-6 weeks. I bought another laptop and bring the new one with me on that trip. This has been more than 7 weeks, so I kept calling to Sony to follow up. Everytime Sony Support, aka the gatekeeper, told me to 'wait' until the Customer Relation will get back to me (within a day or two) and they said they did not have a direct contact number to Customer Relation. I called again after two days as nothing happened yet. This time, now Sony support told me I need to fill out a form or an article, which he would send to me to my email. I did not receive any email from Sony, AGAIN. Why does the story keep changing? Please advise and let me know whom I can talk to resolve this problem. Again, the Event ID is E60978963.

Hi Chanl, sorry to hear about what happened. I sent you a private message regarding your concern. Thanks. - Charlie

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