Customer Service request for all mobile users

Question

To all cellular subscribers, first off, I wish to say I am a proud VZW user. Second, I want to say I am a customer service rep for a competitor carrier. Personally, a few of my coworkers and I believe there really isn't any competition. Thirdly, I want to remind everyone... When you get your bills and you don't understand them, or your service isn't working correctly, try to have your duckies in a row BEFORE you call customer service. We do not work for the company in question, we are a 3rd party outfit that is hired by the big guys (T-Mo, ATT, Sprint, Verizon....) to handle the calls coming in. We are trained, but remember, we are in a call center, some may be overseas, some may be in the US, but our paychecks do not come from the big guys, but our real bosses. Yes, you are customers, just like I am, but before you call us, put yourself in our place. Seriously, if you had to talk to a person over the phone who is yelling and calling you names, would you want to help them?
So, my request to you is follow the Golden Rule: Do unto others as you would have others do unto you. Trust me, staying calm in the face of any hardship will go farther than flying off the handle.

Answer 1

Yes, my coworker's sister works for the same company we work for  and she handles VZW calls. Also, just the other day, I helped someone cancel her contract with the competitor's company because she was just hired on as a rep with the same company we work for but in a different state. BTW, that new VZW customer/CSR says that the service for Verizon is WAY BETTER than with her old company