Customer/vendor could not be determined for intermediate document

does any one know how to solve this problem, i got this error for an inbound idoc 820 (remmitance advice).

Hi rob,
Message no. FD017
This is the following message:
Customer/vendor could not be determined for intermediate document 0000000000047039
Message no. FD017
Diagnosis
Several procedures are defined for determining the partner (customer or vendor):
1. The customer/vendor can send his/her account number (the account
   number in our system) in the address segment.
2. The customer/vendor can send his/her account number (our number at
   the customer or vendor) in the address segment.
3. Only the name in the address segment clearly identifies the
   customer/vendor. In this case you can create an allocation within
   intermediate document customizing (IDoc base -> Control -> Forward
   inbound).
4. The customer/vendor is determined using his/her bank details (only
   for the "INVOIC01" intermediate document type).
5. The customer/vendor is taken from the control record of the
   intermediate document.
For 1.-3.: One of the address segments with the partner functions
           "II", "RS", "SU", 'SE' ("INV_ID01"), or "RS" or
           "LF" ("INVOIC01") is used for determining the
           customer/vendor.
Procedure
Create the customer or vendor within Financial Accounting or maintain his/her bank details.
Create customer         - Proceed
Customer bank details   - Proceed
Create vendor           - Proceed
Vendor bank details     - Proceed
If the customer/vendor can only be determined using his/her name, create a record within intermediate document customizing with
logical address = name, application = "FI" or "MM" and physical target in the SAP system = customer number/vendor number.
Proceed

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