Customs Problem

Dear All,
I have created import PO of 100 Nos.  Vendor has send 100 Nos.
To receive it I need to pay to cusotms, hence I have done MIRO for Customs commisionarate for 100 Nos where it is debiting for 100 Nos.
At the time of GR, I found only 80 Nos balance are in transit loss. Hence I am doing MIGO for 80 Nos.
At this time Customs clearing account is Crediting for 80 Nos only.
Due to this Customs clearing account is kept Crediting balance for balance 20 Nos hence it is not knocking off. As I paid to customs I can't able to claim back.
How to solve this?
Rgds
Srini

resolved hence closed

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    Odo
    Message was edited by: Oliver Dohmen

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    Hello, Yes, it is set to 24 hours mode. I know that it this is a minor issue, but i hate when i can not control something that i should Thank you for the tip anyway.

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    the wizzard has all you need.
    http://help.sap.com/erp2005_ehp_04/helpdata/en/7e/09040e884311d294e60000e83dcfd4/frameset.htm
    http://help.sap.com/erp2005_ehp_04/helpdata/en/2b/274517995111d1b4e30000e82d81b0/frameset.htm

  • New Customer with still no service

    Hi all,
    On tues morning at 8am I had a working phone line and Internet connection through Talk Talk.
    I was scheduled to change to BT sometime on Tues.
    My new router was delivered and I had two messages and emails telling me that first my phone was now up and running, and then my Internet was too and to plug in my equipment.
    Well reading all the forums I'm sure you can all guess that actually it wasn't. Nothing worked at all.
    I spent the best part of 2 hours getting through the automated service to be told the fault was very close to my house and an engineer would be out to fix it before 6pm today. And they would ring me if they needed access to the property. Well guess what again? Not a sight or sound of any engineer anywhere near. But of course on contacting BT I was told 'they were working on it right now'..... No they aren't.
    Apart from all the usual extra expenses I've incurred, how the hell do I actually get something done?

    Hi Chidules,
    Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
    Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
    Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
    The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • My complaint and poor customer service from BT

    I am posting a reduced version of the complaint i sent to BT, partly because i would like to know if anyone else has had the same problem and partly in the hope that someone here will see it and be able to help me with the problems i am having.
    Here are the issues:
    I placed an order for unlimited broadband online on 1st Feb. I had a confirmation email and a date to set my broadband up on 10th Feb. A couple of days later i get an email from BT saying that my order has been delayed due to a technical issue.
    I ring the number given and spend 15 frustrating minutes trying to get through the voice activated choices in which the voice recognition never chose anything to do with what I said, and then keypad choices before I got through to a customer adviser in the UK, who was annoyed that I had got through to her as she said she did not deal with the issue I had. She begrudgingly went through the security questions and then said she would put me through to someone else. I then had to wait another 10 minutes on hold before being put through to somewhere out of the country where I spoke to someone with an accent I found difficult to understand and who then put me through the security questions again, asking some of them twice.
     By now I have wasted half an hour on the phone and am no closer to knowing what the problem is with my order. The customer adviser then tells me there are technical issues with my MAC code but will not elaborate any further and tells me that the order has been pushed through and will now be fine, I am told I will get an email telling me everything is on track and I end that call.
    I get no email.
    Some days later, I get an early morning call from BT and the person tells me that there are technical issues with my order and that someone will call me from the orders team by 8pm that day. My phone then rings 5 minutes later with a phone text from BT which is not understandable it says something like "17 and we are working on it" . Five minutes after that my phone rings again with another phone text from BT saying that BT had tried to contact me and did not manage to get hold of me. This made no sense since I answered the call and the text arrived 10 minutes later, there were no other calls in between as I was right by the phone.
    I never did get the call that was promised so phoned in again to find out what was going on, i speak to someone but then get put on hold for 20 mins until finally someone else speaks to me but they can't tell me what is going on except that there are technical issues, and the VOL number changed because the order was put in again on 5th Feb. I now have a different activation date of 12th Feb which I only find out because I log into the order tracking. The person I speak to apologises that I was not called and said they would get their supervisor to ask the orders team to phone me the next morning, so I await the call.
    I get no call from them on that day either.
    I ring BT again in the afternoon and speak to someone who says that none of my orders exist any more because of 'technical issues' and I have to put the order in a third time! On top of this my activation date has been moved to 14th Feb, this is the third date i have had. Thinking this would be the end of it, i was amazed the next day to get an email with yet another order, this time for the 17th Feb, and so now it seems i have two orders running alongside each other. No explanation as to why, no phone call to explain, none of it makes sense.
    I phoned BT and informed the person of the situation and they told me that the order for the 17th would be cancelled and the order for the 14th would go ahead. I was assured this would be the case.
    Half an hour after this call I was phoned by BT from the call centre outside the UK and was told that my order would now go through on the 18th. As I tried to inform him that 30 mins ago I had been told the 14th he hung up on me.
    Furious, i called back right away and spoke to a woman who apologised for what happened, she informed me that because of the complaint I had submitted that my broadband order had been fast tracked to my original date of the 10th Feb (it is the 8th at this point). I asked her if this was really the case, she assured me that it was and so I asked if the modem would arrive on the 10th also and she put me on hold to check and then came back and assured me that I would also get the modem on 10th Feb.
    I was not connected nor did I receive the modem as promised on the 10th.
    At this point I am no longer surprised that everything I am assured will happen does not. So the day after, on the 11th I phoned again to find out why my broadband was not connected , yet again the person was clueless about what is happening. This time they assured me that the order for Friday the 14th would go through. I am left having to accept that this time will be the time that what I am told actually happens, because no one is willing to put me through to someone with more authority or ability to sort the problem once and for all.
    On weds the 12th in the morning I had an email saying that my modem was on the way, so I thought finally that things were on track. This was not to be the case, in the afternoon i got an email saying my order was cancelled with no explanation, and i certainly did not ask for it to be canceled.
    So I phone again and get through to the call centre outside UK which I didn’t want. Someone there kept me on the phone for 40 minutes while checking  various ‘things’ then tells me that its very limited as to what he can do, that he can see I have had a lot of trouble, but he can’t do anything about it. I ask to be put through to someone who CAN do something about it because this is getting ridiculous and he tells me I will get a call back tomorrow. He tells me that the problem I am experiencing is BT’s fault and that I am not at fault and I should tell the people who call me to escalate my problem, then he gives me VOL number 5.
     I explain to him that I have been promised a call back on two occasions before and they never arrive, in fact the only time I have been phoned by BT is to be told I am going to get a call back (that never arrives) and by someone who hung up on me. Since I never receive a call back or anything I am promised, I tell him that I would like to be put through to someone who can sort out my problem now. All he does is keep telling me I will get a call back and I realise I am stuck in a never ending loop and banging my head against a brick wall.  I can never get through to anyone who can actually do something to help me, that needs to change.
    So now we are at a point where I am going to wait tomorrow for a call that I suspect will never arrive, and on Friday I will hope for a connection to the internet that will never come about. We have already gone past the first two dates I should have been connected.
    Is anyone able to sort this out? Or should i have given up after the first three orders failed?
    Help would be appreciated.

    Hi Mousepatch,
    Once contacting the BT care Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. Please keep this safe.
    Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
    Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
    The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
    Cheers 
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • Problem in activating data in datastore object

    Hello,
    I have an issue while activating the data in Datastore Object.
    I have been trying to load the data to cube 0FIAP_C02. I am going to write down all the process I am doing, so you will have a clear picture and advice me accordingly.
    1.)Installing Business content (Cube, Datastore objects, Infosources,
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    2.)A follow up question of the activation of data is does this data goes and sits in PSA of the data mart 80FIAP_O06.And then do we have to create transformation/DTP from Datastore Object to cube (0FIAP_C02) or we are going to use the Business content transfer rules and Load the data by Infopackage.
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    Kiran Mehendale.

    Hi Kiran,
    ad 1.) You most likely have to open a customer problem message. Maybe you try to elaborate on your issue (problem message, etc.) and we can try to assist you.
    ad 2.) You can create a DTP from one persistent storage object (PSA, DataStore Object, InfoCube, etc.) to another one. Hence you can also create a DTP for DataStore Object --> InfoCube.
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        SAP NetWeaver 2004s Ramp-Up BI Back Office Team

  • Worst customer experience ever.

    we recently moved house, we tried to place an order to move our 2 phone lines and bt infinity - a complete farce and after several hours and many calls to BT they eventually managed to sort an order. Farce 1
    we moved last week and should have had phone lines and broadband yesterday - BT unilaterally changed this to phone lines yesterday and broadband later this week - customer care from BT! Farce 2
    engineer turned up yesterday, installed the 2 lines, 1 doesn;t work and BT seem to want to blame us - reckon its our handset - total bull as it works in the other line, line totally dead - its a wiring fault from BT but they can't get out till next week - very poor. Farce 3
    Got very poor service today from Faults- still waiting for manager to phone me to explain the total lack of assistance and customer care from BT - who knows when the broadband will work - its a complete joke, wasted hours trying to get through to BT with no success. Has anybody got contact details for a UK customer services manager with a degree of authority who can sort this mess out immediately as we have elderly family members living 4 hours away who cannot contact us in an emergency. Farce 4.
    I am a completely dissatiisfied customer who feels totally ignored by BT.
    Solved!
    Go to Solution.

    Hi iana,
    Glad you got it sorted now
    Just for future reference once contacting the BT Care Forum Team (Mods) they will reply either by phone or email usually within 3 to 6 working days, however you will be given a tracking number immediately after sending the request. 
    Please be aware that this timeframe does not include weekends and Bank Holidays. The timeframe will also vary during busy periods.
    Each case is done in a strict rotation so once your mod request has reached the top of the BTCare Team's inbox then they will contact you.
    The BT Care Forum Team (Mods) are a BT UK Based specialist team (just like the BTCare Twitter and Facebook Team) who have a good reputation for solving customer problems.
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
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    Try a Search
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