Cyberlink YouCam errors out

cannot get the internal web cam to work.
looking at your awful help site it suggested that i download and use cyberlink youcam,
i installed it as per your suggestion then once the installation was completed and i go to use the internal web cam
a pop up box appears.
in the message was a red circle with a white "X" in the middle. the error message reads
"The procedure entry point ?EnableOnlyNumericalChar@CGED@@QAEXHAB_10@Z could not be located in the dynamic link library CtlFactory.dll"
in the end i still do not have use of my webcam and your help site is still the worst in the industry.

Hi @steven_Brock ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
When  posting it is most helpful to us if you include your exact model and the Operating System you are running to enable to assist more effectively.
How Do I Find My Model Number or Product Number?
I grasp you are unable to use your Webcam.  After perusing the forum you downloaded and installed the Cyberlink YouCam Software.  When you tried to open it you received this error "The procedure entry point ?EnableOnlyNumericalChar@CGED@@QAEXHAB_10@Z could not be located in the dynamic link library CtlFactory.dll" when you open the Cyberlink YouCam software. .
If you had a previous installation of the software did you uninstall it before installing from the download?
Try this  step.
Go to the command prompt
Right click on it and run as administrator
Type sfc /scannow and press enter.
This will try to locate and repair any corrupted files.
Have you tried running  The HP Support Assistant to aid with resolving issue and updating HP software.
Is there any marks on the WebCam in Device Manager?
If you connect an external WebCam does it work?
Was there any changes or updates made just before this occurred?
Have you tried doing a restore back to before this happened?
If you would like further assistance, please provide your model and the Operating System you are running.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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