Data usage notifications

About two months ago I started my own plan through Verizon as opposed to being on my dad's plan. I signed up for the text and email notifications for my data usage, but I seem to be getting them as if they were linked to my old plan. I went from the 350MB plan to the 2GB plan, and I'll get texts saying "you've used 50% of your data when, in reality, I've used only a small percentage since I uped my plan. Is there a way to fix this?

Sjensen0116, Congrats on starting your own account with us! We appreciate your loyalty, indeed. I know the importance of receiving the correct alerts. Usually the alerts will update immediately after the plan change. When a plan change is made in the middle of your billing cycle, the usage can be prorated; causing alerts to be off, as well. Is this your first billing cycle on your new account plan? When you view your plan via your My Verizon account, are you seeing the new 2GB plan there? We'll figure this out together.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Data usage notification though mobile data off

I have recently been receiving text messages that my data usage has reached 90%, but my mobile data is off. Please help...may be I'm not aware of something.

What type of phone or devise do you have?? For example, I do not have this issue with my Droid MAXX. But my wife has this issue with her iPhone 5c 8GB. Therefore, in order for you to get a good reply or answer, you need to tell us what phone or device you have.

Unexplained Data Usage While iPhone is Not in Use

I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..

MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone

Data usage. Stop push all push notifications

Hi I need help finding not the amount of data usage but the app or push notifications that are using the data when wifi isn't on. Example data shouldn't be used if my phone is on lock for 3 hrs. It shouldn't use up data

Why?

Difference between website data usage and notifications

I check my data usage on the Verizon wireless website frequently. Yesterday it showed 5.7 GB used with 4.3 approx remaining and one day left before rolling over. Yet the day before I received a notification I had used 75% of my plan, and this morning another one indicating 90% usage, yet the website showed something entirely different. So why the difference?

I check my data usage on the Verizon wireless website frequently. Yesterday it showed 5.7 GB used with 4.3 approx remaining and one day left before rolling over. Yet the day before I received a notification I had used 75% of my plan, and this morning another one indicating 90% usage, yet the website showed something entirely different. So why the difference?

My iPhone 5s has no visual voicemail or regular voicemail and data usage is off the charts....

Okay so problem number 1 with my new iPhone 5s is data usage has spiked tremendously. I don't know why this is as for the last 2 years I have had an iPhone 4 and barely ever used 1GB a month. Now with my 2GB allowance I reached 90% used midway through the month. I have turned off the LTE and now have turned off cellular data completely and am only using wifi. I don't understand why my data usage has been so high this month since I am using my phone the same way. Is it the LTE?
My second problem is my phone has no voicemail. It tells me visual voicemail is unavailable and to call my voicemail. Except when I call my voicemail it asks me for a password. I have had my phone number for over 5 years and never had a password and now I can't get into my voicemail. I tried resetting the Network settings, that did not work. I have left my self voicemails and no notification even shows up. I called *86 to create a voicemail and it asks for a password which I never made.
I am EXTREMELY angry with Verizon's service at this point. I can not use my data until next month, and now I can't even receive voicemail messages. If someone could please tell me what is going on I would be appreciative.

To answer your first question, the answer is yes, it is the LTE. Your iPhone 4 could only connect to 3G and so therefore unable to transfer data as quickly as 4G on the 5s. So then you end up using more data than you have before.
And your second question. I am not sure as to why it's asking for a password if it never was before. You can reset your voicemail password if you log into your MyVerizon account. Hope that helps

Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month. 30 seconds later, she got another one saying that she had used 100%. Granted, her data plan is small, 200 MB. But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb. This month she got to 380 mb before we were able to shut off her cell data. Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi. We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone. In case anyone is wondering about her iPhone 5 being one in the recall, it is. I took it in and had it tested. Apple says the battery is fine. It does hold a charge well. When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s. Sure enough, I've seen similar results. With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours. Of that total, 479 MB was used for Documents & Sync. I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit. I don't think AT&T even offers one that big anymore. I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
Any ideas would be greatly appreciated. Thanks in advance for your shared insights.

Hey this is Brian, bjmcmurry, under a different user ID. If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
Anyway, let me be as brief as I can. After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain. I believe I have a reasonable explanation of the problem, an iOS logic bug.
I had everything under my control clamped down on the test phone to minimize data usage. Also, I was forcing all data usage to use the cell towers. I determined that I was burning at least 11 to 13 Mb per hour doing nothing important. I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID.
The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS. One was a iPhone 5 and the other was a 5s.
Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive. I got the battery replaced, thanks for that.
Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing. Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem. He eventually figured it out, this was not a user error or broken hardware. We surmised that the reason I was sent to him was to verify and document that there was a problem. I clearly had a problem. After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor. So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
My primary frustration is that this should have been escalated to software engineering right away. My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue. Diagnosis of this type of problem is well beyond the Genius’ knowledge and job. The Genius did a very good job doing what he could within the scope of his job. He just couldn’t solve this problem and had no one within Apple to which he had access for help.
However, that initial consult with the engineer was a bit feeble. Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach. Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.' Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition. The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID. Duh, been there!!!
Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient. Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain. Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password. Afterward, my cell data usage seemed to drop dramatically.
I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring. We'd talk then and I would have results to report. She agreed.
Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day. Am I happy that the excessive Cell Data usage has stopped? You bet! But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem. As I use to say to my employees, that is not the ‘Macintosh Way.’ And, rebooting the the 'Microsoft Way.'
When I reported my findings to the Analyst, we both concluded that data usage was back to normal. She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem. Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do. All reasonable tasks. But clearly, the engineer hadn't even ready the notes on the case before responding. And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle. The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password. If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
Anyway, I hope this helps you.

Large data usage transfer every 6 hours while on a WiFi network, who is doing this transfer? Is Verizon polling my phone causing this usage?

I have three iPhone 5s. All are using my WiFi while at home. One iPhone is sending data over Verizon's network, not WiFi, every 6 hours or so. The time of this data transfer changes every few days. I see data usage number on my Verizon account ranging from a few kilobytes to almost a gigabyte. Is this due to Verizon polling the iPhone for data usage and billing purposes on a regular basis? And what do these billing numbers mean? Where does Verizon get these numbers? Any running apps while on my WiFi should use the WiFi, not Verizon, correct?

I'm having the same issue and this month these data pulls equated to 1891.51 MB!!!
Model: iPhone 5S 64GB. Today I received a notification from Verizon that I had exceeded my data plan. I just went through my entire usage detail report on my phone and separated-out everything that appears to be part of a 6-hour pattern. When I'm at home and most of the time while I'm at work, I am connected to wifi. These data pulls often happen in the middle of the night, when I know for a fact that my phone is charging and connected to wifi at home. Below are the results of the pattern analysis. Keep in mind that I removed all lines that, as far as I could tell, were not part of a 6-hour pattern.
THE PROOF: You sent me three alerts immediately after pulling data from my phone.
The first alert said that I had used 75% of my data plan on 8/11/2014 at 9:45pm while I was at home on wifi. There was a data pull logged at 9:45pm which was part of the 6-hour pattern above.
The second alert stated that I had used 90% of my data at 10:46pm on 8/14/2014; the data log shows a pull just before the alert at 10:45pm.
The third alert telling me I had used all of my data came today while my phone was sitting next to me, connected to wifi at the office. The alert arrived at 12:48pm, the log shows a data pull at 12:48pm.
Screenshots:
How about an explanation Verizon?

Data usage scam? Really upset customer seeking help!

I have been a long time customer with Verizon. Our data usage has become unmanageable!. We have 5 iphones on our family share plan. We began with 10 GB after upgrading one of our phones & being talked into the family share plan by the in-store salesperson! We had the unlimited plan on all lines until then! This is where the trouble started. Each month our data has increased when we've made no changes to how we use our phones. Each time I increase our limit our usage always goes up! We have high speed wireless at home and all use it when at home. We also use Wifi at work. Our kids are in school all day so their usage wouldn't increase drastically.
We are now up to 16 GB. Two of the lines doubled in recent months. I've called Verizon on 2 occasions and spend at least 30-45 minutes on the phone talking with either a Verizon rep or an Apple rep to help determine what the problem is. I honestly believe Verizon is ripping us off! This last time I put what I had learned about data usage to a test using 3 of our 5 phones. I went the cellular data and turned off all apps. I left on the main cellular data so the statistics data would still show. I made sure all apps were closed in the background. I turned off all notifications and turned off all email accounts from checking for mail. I shut down location services also. This should have completely shut down data usage on each phone while they weren't being used. I cleared the data usage statistics on each phone and went to the home screen on each phone. (I took screen shots of each step on all phones for evidence) I waited 5 minutes to go in and check the statistics for data usage on each phone. Guess what I found? Data usage on all 3 phones when nothing was being used!!! After investigating further, I found out the data usage on all phones was under "System Services" When I asked the customer service rep on my last call about this, she offered to give me a credit for usage but would not tell me what the credit would be for or how the phones were using System Services when all data was supposed to be restricted. What a scam - I'm paying $450+ a month now for 5 lines and am stuck with contracts on all of them. It is enough to make anyone mad. Has anyone experienced this and if so, can you provide any help on how to fix this?

micgunn2
You should check your usage on each device to see what may be using data. This can be done via Settings > Cellular > (Optional) System Services.
When you start a new billing cycle, you can reset your usage on each device to account for your usage via Settings > Cellular > Reset Statistics. It's recommended that you setup a reminder via your Calendar to Reset Statistics on the beginning of each billing cycle.
Lastly, there was an issue at one point causing the iPhone (while sleeping) to drop the WiFi connection and default back to the cellular connection. That has since been addressed via an update, but you want to keep each device up-to-date otherwise. [ iOS: Updating your carrier settings ]

After enabling cellular data, i am receiving mails even if disable "use cellular data for mail", due to this data usage usage use is more, if we have fix please let me know

Phone Model and OS
Model - iphone 5
IOS 8.0.2
Problem Description
After enabling cellular data, i am receiving mails even if we disable "use cellular data for mail", due to this data usage usage use is more, if we have fix please let me know.
Steps:
1. Enable Cellular Data
2. Disable mail on "use cellular data for mail
3. check whether mail is received or not
tried multiple times and i am getting more billing amount because of data usage

Mail isn't the only app using data. Turning it off there has no effect whatsoever on whether the rest of iOS or other apps you have installed. In fact most apps use data these days, at a minimum for Notifications and often for gameplay and other features.

Data usage skyrocketing and I can't figure out why

I've been watching my AT&T data usage recently. I have the original iPhone and had expected to replace it this year. That will apparently cause me to lose the unlimited data plan, as per AT&T's latest announcement.
For some reason my usage, which used to run about 70-100MB/month, is getting towards the 1 GB level and climbing. Last month it was 770 MB. My bill details only show data "out," nothing "in." Most nights around 2:30 a.m there is a lot of activity, anywhere from 60KB to 80,000KB At that time the phone is asleep (as I am) and charging -- but not connected to a computer.
I've turned off Push email (which disables "find my Phone.") I have all app notifications turned off. My phone does not have GPS. I have wi-fi at home, but a lot of data transfers seem to be at times during the day when I believe I am connected via wi-fi. Except for the occasional App Store purchase on the fly, I download from iTunes to my Mac and sync with USB cable.
I do have 4 email accounts besides MobileMe and I retrieve mail manually to save battery life.
With the 2G iPhone on Edge, I cannot do streaming video and other things that I would want to do with a more capable phone. I am paying $99/year for MobileMe and have been advised to cripple it. AT&T customer support suggested that apps are the problem, but gave me no guidance on figuring out which apps might be the culprit(s). My understanding is that the iPhone doesn't allow apps to run in the background. I know Apple doesn't update without permission. I am not subscribed to any AT&T services that I know about.
I just want to understand how this all works. If there are some apps that are misbehaving, how do I figure out which ones? I do not want to get an expensive new iPhone and find out I can't afford to enjoy it.
I have restored the phone to factory settings twice in the past four months on advice from Apple.
Does anyone have any thoughts on this?

ksujeff99 wrote:
I have the exact same issue, as do some other people at the end of this macrumors thread. http://forums.macrumors.com/showthread.php?t=576888
I have MobileMe and 3 other email accounts but I don't think that's the issue. My 3GS is consistently doing accessing the 3G network middle of the night when I have a full WiFi signal from my home network. There is no reason that I should have any data activity during this time.
A Mac Genius told me that when the iPhone goes to sleep, wi-fi is disconnected. This means the phone is then on the cellular network. In my mind that is a design flaw. The phone goes to sleep to reduce energy usage, but the cell network uses more energy than wi-fi. That's a separate question from the data use issue, which is relevant for several reasons: cost, user control and privacy.

IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Data usage on my Galaxy S5 while i am on WIFI

Hello,
I have a GS5 and i got it about a month ago, since then i have gotten multiple notifications and emails saying that i have used 75% - 90% of data even though i am on a very strong wireless signal and the phone tells me that and my laptop as well. I am sick of using data when i am on my wireless network at home. can someone please help me to solve this problem

Kammare214,
I understand your concerns regarding your data. When did you start noticing this occur on your device? Have you been in a new area lately? Data usage reporting can be delayed up to 24 hours at times. This will happen especially if your phone is roaming in an extended network. The alerts that you're receiving could be data used from a previous day and happens to come in the next day when you're connected to WiFi.
TrevorC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

999-999-9999 & data usage when phone sitting on table untouched

Hi,
I understand this has been asked before and I know they are supposed to be blocked calls or as Verizon told me "numbers from other carriers who don't supply the information". I am still at odds with this because I have 4 of these calls showing up under current usage and only one of them is an incoming and I do remember receiving and answering a call that said it was "restricted" so 1 out of the 4 is not an issue.
I have never in my life dialed "*69" to block my number on a phone, neither on my cell phone or home phone when I had one. I remember now that you could do it but I didn't even know what you had to dial to do that until someone told me when this came up. The other three all have numbers in the "Description" column so they don't list a city like my other outgoing calls.
Also, 2 of these were in the 4 AM hour...wouldn't I remember making a phone call at 4 AM, especially if I had to dial *69 before the number? And also, these three that appear to be "outgoing" are NOT listed in my phone's history of phone calls made. And no one had access to my phone but me. No one. Anyone have any idea what these could be?
And also, although this may need to be on another board...data charges coming in the wee hours of the morning, like between 12-1 AM and 4-6 AM and I have not touched my phone. And I have no alerts set, except I have occasionally gotten a "you have new content" but have not found what this is talking about either. And I had a data usage show last night at 12:29 AM and I remembering checking the time at 4:07 AM and there was no notification on my phone. Totally stumped over this too. Any help or idea's appreciated!
Verizon told me yesterday the data issue sounded like either my VZ Navigator or Social Beat. I believe I signed into Social Beat one time but if I go to "Social Beat" it will say "no account" listed by all three icons.

It sounds to me like someone put spyware on your phone. Maybe you have a crazy ex or your bf doesn't trust you. idk but that's what it seems like to me. Does your phone ever just light up when it's just sitting there and nobody is touching it.

Crazy data usage suddenly on Mifi! 10gb in one day?

I noticed earlier this month that I got a notification for my data usage only about 10 days into my plan and thought it was unusual, but as my son had been streaming a music video I increased my plan, downloaded said video and disconnected his computer from wifi. Then, 3 days ago I get another notification and tell my son to no longer play games on his iphone and increase my plan yet again. Today, I get another notification (son at school and wifi on his phone and computer are off) and I increase, yet again to 40GB!!! I then go around and see what is connected to wifi, our ipad (which was only on a kindle book, not a game or surfing internet, nothing unusual), our Hopper from Dish (which I then disconnected, we do not stream as 4g is too slow and we don't want to use up our data) and turn off the wifi on 2 other iphones (that were running nothing in the background, but did it just in case). I then almost immediately get an alert that I am at 77% of my new data plan (30.8 gb now) and I begin working on an excel spreadsheet with nothing running on my computer. A couple of hours later I am at 90% of my data and now, as I write this message, I have gotten 2 more alerts saying that I am now over my 40 gb, so that would be at least 10gb of data used just in the last 6 hours! A few hours ago I chatted with a Verizon chat and she said that it could be my phones, ipads, hoppers, basically anything but they cannot tell what, I disconnected everything except this computer and restarted the mifi. Something is clearly wrong. They want me to turn it off every night for the next week before they will open a problem ticket but at this rate my bill is going to be absolutely insane! I haven't changed any of my habits from the last year, other than what I mentioned earlier this month so I am completely baffled. Help!
See my log:

I have had VERY high data usage. 3GB in a few hours time. Verizon help line could not figure it out. I had a Verizon Jetpack 890L. I up graded to a newer model Verizon Jetpack MiFi 6620L in the middle of November. Data usage when even HIGHER! I noticed HIGH data usage in August of 2014. The HIGH data continued in September, October, and November of 2014. The newer Jetpack MiFi 6620L used even MORE data!
Verizon tech support was not much help. They wanted to know if I had changed the Jetpack password and they thought that someone was using my Jetpack WiFi. The problem is I live in a VERY rural area. My nearest neighbor is MORE than a mile away. My wireless network connection does not show ANY OTHER users! I still changed my password on the Jetpack. I normally change my passwords on a monthly basis. These changes made NO DIFFERENCE in my HIGH data usage. They also asked what was connected to my Jetpack. I have a phone by another provider. I DO NOT use the phone with the Blue Tooth or WiFi on my Jetpack . It's NOT needed for a clear phone signal. I only have my laptop (HP Pavilion) connected to the Jetpack. I have connected my printer by cable and don't even use the wireless printing functions. STILL NO CHANGE IN DATA USAGE!
The Verizon tech also suggested that I have an Internet Security and Antivirus software. I have used Norton Internet Security and Antivirus software for a decade or more without any problems. The tech suggested that maybe that was the problem. NOT! He felt that the Cloud setting maybe using all this data. I use Norton 360 with the Norton Zone Cloud. I DID NOT receive ANY FIXS from Verizon!
I also called Norton who provides my Internet Security and Antivirus software. I had been running these packages on an on going basis. I had not shown ANY threats or problems in the past year or more. I had the tech go over my settings to make sure that they were not the problem of HIGH Data Usage. My Norton Zone or Cloud settings were average without any high drain. He asked that I go back to Verizon!
I finally have found that I may have had Malware that was in my software. I used Malwarebytes. It works well wth my Norton 360. It has slowed my high data usage BUT NOT ELIMANATED the problem. Malwarebytes is a free service. You can also download it for free. You can purchase advance or premium packages on the internet and at some stores if you want a hard copy. It's always worth a try!
At this point I have run out of options!

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