Data usage z1

Very new to my phone so please excuse my dumbness.ive had the z1 for 3 days and already used 314mb onI google play store.my husband has the same as me bought at the same time but his seems to be ok,am I doing something wrong.sorry if this doesn't make much sense xx

Try to set the phone to update apps only via wifi.Turn off data while using wifi also.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Similar Messages

What causes cellular data usage to decrease if last reset has not changed? I reset every pay period cuz I do not have unlimited and was showing 125 mb sent/1.2g received. Now showing 98mb sent/980mb received. Last reset still shows same

I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.

Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?

I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your time

Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ...

ICloud sync and data usage

After upgrading my ATT iPhone 4 to iOS5, I thought I would try out iCloud. I read somewhere, that it only syncs when it is connected to a powersource, and maybe I read that wrong, but I interpret it to mean when I am connected to either a power outlet or my computer using the cable. In otherwords, it wouldn't sync while I was out and about, away from my wireless home network, using the 3G network.
Is this not correct?
Because 2 days ago I racked up 80 MB of my data plan (not iCloud storage) while I slept at home, where I have a wireless network. I found this out by getting a text warning from ATT the next day, that I was close to using up my alloted 200MB data usage. I checked out my account online, and sure enough the 80MB transferred in the middle of the night. I didn't notice the "documents and data" setting was turned on so it looks like my apps updated while my phone was in sleep mode. Is there anything else it could be? I have everything iCloud turned off now and wondering if there is something I should know about to avoid wasting my data usage?

elko wrote:
After upgrading my ATT iPhone 4 to iOS5, I thought I would try out iCloud. I read somewhere, that it only syncs when it is connected to a powersource, and maybe I read that wrong, but I interpret it to mean when I am connected to either a power outlet or my computer using the cable. In otherwords, it wouldn't sync while I was out and about, away from my wireless home network, using the 3G network.
Is this not correct?
Because 2 days ago I racked up 80 MB of my data plan (not iCloud storage) while I slept at home, where I have a wireless network. I found this out by getting a text warning from ATT the next day, that I was close to using up my alloted 200MB data usage. I checked out my account online, and sure enough the 80MB transferred in the middle of the night. I didn't notice the "documents and data" setting was turned on so it looks like my apps updated while my phone was in sleep mode. Is there anything else it could be? I have everything iCloud turned off now and wondering if there is something I should know about to avoid wasting my data usage?
I think possibly you are thinking about wireless sync of iTunes. That can be set to happen when you connect to a charger etc, but that is not the same thing as you are descrbing with iCloud.

Unexplained Verizon Data Usage on Iphone 5s

I have data usage charges showing up on my Iphone 5s every day at 5:40am Eastern time. The problem is that my phone is not being used at that time of day and is always connected to WiFi while I am home. The data usage has been very large, from 60mb all the way up to 100mb. I see that others have posted similar concerns so I'm throwing my voice in here saying that this is not our imagination, it is happening and killing out data usage.
Here is a screen grab of my data usage. As you can see, every day at 5:40am, there is a large spike in usage. My phone is not in use at that time:
There must be an explanation and resolution for this.

Hi KingPumpkin,
We always want your charges to be accurate! Smartphones are now able to tell you what applications are using your data. Please go to cellular>use cellualr data for>and this list tells you what data was billed to your cellular data. You could screen shot this list when your done using the phone in the evening. Then compare the screenshot in the morning to see what application data has changed. Data overages can sometime be billed in delay. Your device is set to pick up the strongest signal on the device, so if the Wi-fi server is weak or reboots at 5:40am every morning, then the device will quickly switch to back the Verizon Wireless network until the Wi-fi server comes back up. You could also eliminate these charges by turning off the cellular data every night since the device is connected to Wi-fi.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

My iPhone 5s has no visual voicemail or regular voicemail and data usage is off the charts....

Okay so problem number 1 with my new iPhone 5s is data usage has spiked tremendously. I don't know why this is as for the last 2 years I have had an iPhone 4 and barely ever used 1GB a month. Now with my 2GB allowance I reached 90% used midway through the month. I have turned off the LTE and now have turned off cellular data completely and am only using wifi. I don't understand why my data usage has been so high this month since I am using my phone the same way. Is it the LTE?
My second problem is my phone has no voicemail. It tells me visual voicemail is unavailable and to call my voicemail. Except when I call my voicemail it asks me for a password. I have had my phone number for over 5 years and never had a password and now I can't get into my voicemail. I tried resetting the Network settings, that did not work. I have left my self voicemails and no notification even shows up. I called *86 to create a voicemail and it asks for a password which I never made.
I am EXTREMELY angry with Verizon's service at this point. I can not use my data until next month, and now I can't even receive voicemail messages. If someone could please tell me what is going on I would be appreciative.

To answer your first question, the answer is yes, it is the LTE. Your iPhone 4 could only connect to 3G and so therefore unable to transfer data as quickly as 4G on the 5s. So then you end up using more data than you have before.
And your second question. I am not sure as to why it's asking for a password if it never was before. You can reset your voicemail password if you log into your MyVerizon account. Hope that helps

Mysterious Data Usage

Hello,
My wife owns an HTC Thunderbolt. We are experiencing mysterious data usage.
The data log shows data usage during hours and at times when the phone is not being used. We have tried closing all apps and resetting the phone.
Still, these nickel and dime data used entries are adding up fast and bring us to the brink of our our plan which we have already extended.
We do not stream video, we do not listen to Pandora.... The phone is used strictly for texts, emails, and phone calls.
Any advice? Thank you for your help.

Same here - very similar.Times are close but not like yours.
I've deleted the email accounts and re-added them to see if there was a looping email send issue that I've read about.
Funny though, when I review the data use on the phone, "photo" is the app indicating using the most data. So I've turned off and uninstalled everything I can think is tied to that.

Question regarding roaming and data usage

I am currently out of my main country of service, and as such I have a question regarding roaming and data usage.
I am told that the airplane mode is sufficient from keeping the phone off from roaming, but does this apply to any background data usage for applications and such?
If the phone is in airplane mode, are all use of the phone including wifi and application use through the wifi outside of all extra charges from roaming?

Ann154 wrote:
If you are getting charged to use the wifi, then it is possible. Otherwise no
Just to elaborate here, Ann154 is referring to access charges for wifi, which is nothing to do with Verizon, so if you are using it in a plane, hotel, an internet cafe etc that charges for Wifi rather than being free . Verizon does not charge you (or indeed know about!) wifi usage, or any other usage that is not on their cellular network (such as using a foreign SIM for example in global phones) So these charges, if any, will not show up on the verizon bill app. Having it in airplane mode prevents all cellular data traffic so you should be fine

Disabling data usage on Elipsis Tablet does not turn of Data Usage

Yesterday purchased 3 tablets for my kids. First thing I did when I got home was add home wifi and disable data usage. Ridicoulous but this does not disable data usage. Tablet used 4gb of data before I realized what was going on, all the while connected to home Wifi, like the data connectio took precedence. This is a major flaw of this tablet. Called Customer Service, waiting for a mgr to call back. Unfortunatly waiting on hold for over 45min without getting to tech support but in the end the only way to turn off data apparently (or at least I found) was to put in Airplane mode. This is not right!
Even support forum states this is the way to enable/disable data. I feel dooped!

I'm sorry you waited so long trying to get through to Tech Support dm805. I know being able to disable Mobile Data is important to keep usage under control. As Ann154 mentioned, you are able to turn off Mobile Data in Settings. You can go to Settings> Data Usage> Select Mobile Data (at top right hand side), and it will turn off. You can also go to Settings> More> Mobile Networks> Uncheck Data Enabled.
I hope this helps.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

Why am I being charged data usage during the times my phone is not being used?

I got a notice on my phone that my number has used all of its allowed data usage for the month. I looked at my current usage and seen that I was being charged for data usage during the times that I am not using my phone. I figured it up and it adds up to be more than the amount that you say I am over. Explain please.

Ok, what all should I turn off on my 5s and I should get any additional fees waived. I just got this new phone about a week before Thanksgiving and never got a notice till it was full. I have never went over before. I also have never been told that I could be charged data even if I am not using my phone and I should make these changes to prevent this.
Also, the phone was 2 days late getting to me. So in addition to any additional fees that I may occur from the overage I should get a credit for the delay in my phone being sent. Oh, and it probably would have been longer had I not called to see where it was at, which the guy that helped me put in the order and was to follow up the next day with a phone call to let me know what the status was and never did.

Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month. 30 seconds later, she got another one saying that she had used 100%. Granted, her data plan is small, 200 MB. But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb. This month she got to 380 mb before we were able to shut off her cell data. Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi. We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone. In case anyone is wondering about her iPhone 5 being one in the recall, it is. I took it in and had it tested. Apple says the battery is fine. It does hold a charge well. When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s. Sure enough, I've seen similar results. With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours. Of that total, 479 MB was used for Documents & Sync. I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit. I don't think AT&T even offers one that big anymore. I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
Any ideas would be greatly appreciated. Thanks in advance for your shared insights.

Hey this is Brian, bjmcmurry, under a different user ID. If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
Anyway, let me be as brief as I can. After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain. I believe I have a reasonable explanation of the problem, an iOS logic bug.
I had everything under my control clamped down on the test phone to minimize data usage. Also, I was forcing all data usage to use the cell towers. I determined that I was burning at least 11 to 13 Mb per hour doing nothing important. I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID.
The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS. One was a iPhone 5 and the other was a 5s.
Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive. I got the battery replaced, thanks for that.
Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing. Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem. He eventually figured it out, this was not a user error or broken hardware. We surmised that the reason I was sent to him was to verify and document that there was a problem. I clearly had a problem. After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor. So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
My primary frustration is that this should have been escalated to software engineering right away. My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue. Diagnosis of this type of problem is well beyond the Genius’ knowledge and job. The Genius did a very good job doing what he could within the scope of his job. He just couldn’t solve this problem and had no one within Apple to which he had access for help.
However, that initial consult with the engineer was a bit feeble. Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach. Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.' Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition. The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID. Duh, been there!!!
Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient. Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain. Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password. Afterward, my cell data usage seemed to drop dramatically.
I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring. We'd talk then and I would have results to report. She agreed.
Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day. Am I happy that the excessive Cell Data usage has stopped? You bet! But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem. As I use to say to my employees, that is not the ‘Macintosh Way.’ And, rebooting the the 'Microsoft Way.'
When I reported my findings to the Analyst, we both concluded that data usage was back to normal. She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem. Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do. All reasonable tasks. But clearly, the engineer hadn't even ready the notes on the case before responding. And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle. The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password. If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
Anyway, I hope this helps you.

Droid2 data usage jumps from zip to 100's of MB a week

After seeing similar threads with sudden and unexplained data usage, I want to share my problem with one possible SOLUTION!
I was alerted that my account was going over the 150mb limit. I checked online my usage and saw nothing, the usual flat line at zero mb. I assumed it was another sales attempt to get me to up my data service. I rarely even use the internet on my phone (maybe price check at the store) as I always have a laptop or a customer’s fast internet available. BTW - I am an independent IT consultant, MCSE, Novell CNE, HP/Compaq Engineer, and COMPTIA Security Specialist. I admit the phone is a different monster for me. I get a bill with $30 extra charge and go back online (details) to see that my phone started "using" data at up to 144MB at a clip near the end of the billing cycle. I have the 150mb plan. Ouch!!! Now with the new billing cycle, I am on target to hit 3 GB and $400 plus monthly phone bill. I triple checked my settings. Everything is turned off, zero apps (except what came with the phone) are installed. I went to the local Verizon store. They said to turn on my wireless settings and up my data plan to 2 or 3 GB. What??? I don't use the data plan, it was required with that phone. The usage did decrease with wireless turned on, as it was using my clients Internet and my limited satellite (rural) internet. But my phone was still using over 300mg per month average. In the previous week it already racked up 750 mb, with 3 more weeks left on the billing cycle! I felt like I left my credit card in the Verizon 24 hour ATM machine!
SOLUTION: Last night, I went to a 3rd party Verizon store where they really try to gain your business (commission based?). Immediately the rep saw that the phone was using the internet and NOTHING was running. 3G was staying on. Phone was up to date, no apps running, nothing. A call to Verizon and 10 minutes later a hard reset (read lose any all not backed up settings) and the phone calmed down. The bogus data charges have seemed to go away overnight.
Was the phone defective? The software hosed? Why would Verizon not readily know about this symptom?
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?

jerryinparkton wrote:
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?
Answer: possibly, but you will have to contact CS. This is a peer-to-peer forum and you will not necessarily even hear from Verizon on these boards.

Why did my data usage skyrocket with Ellipsis Jetpack?

My old wifi went down and the Verizon office sold me an Ellipsis Jetpack. My data usage immediately started going up although my Internet habits remained the same. I turn the Jetpack off when I'm not logged in and I changed the setting to only allow one user. I changed Facebook to not automatically start videos and I hit pause on every video that comes up on news feeds. I feel like I'm getting ripped off. I saw some discussion here earlier (can't find it now) that others are having the same problems but saw no answer from Verizon. Also, there are no diagnostics available online to see what is causing my usage to be so high and someone suggested that Verizon is blocking access to the information. Would I be better off finding a different wireless internet provider?

Same thing happened to me. Can't understand why. We'll see if they charge overages.

I'm accruing data usage when I'm connected to wifi

I'm positive that Verizon is committing Fraud.
10 days ago my husband and I switched from Sprint to Verizon and got new Galaxy S5 phones. While with Sprint, my husband used about 1.5GB of data a month and I used .5GB a month. The reason my usage was less was because I use my phone less (duh) but also because my phone very often wouldn't connect to their service, 3G or their so called 4G at all. My husband didn't have this problem, but I got so fed up with the connectivity that we switched to Verizon. We thought that since I would be able to use my phone a little more and the data would be faster and more reliable, it would be prudent to buy 3GB of data a month even though we were only averaging 2GB before.
Well, after having Verizon for 10 days, we have used 2.3GB between the two of us; .5GB for me and 1.8GB for my husband. In other words, our data usage has MORE THAN TRIPLED with Verizon. This is absolutely wrong, so I did some investigating. I looked at the data usage details spreadsheet that Verizon posts online with the date, time and amount of each occurrence of data usage. Be aware that we have wifi at home (where we are basically every night from 7pm-7am) and my husband has wifi at work (weekdays 8am-5pm). I was SHOCKED to see that the vast majority of my husbands outrageous usage was being incurred specifically during times when he was at work or home, even significant amounts at 2 and 3 o'clock in the morning. Only a little usage was being accrued during the about 3 hours a day when he might not be connected to wifi.
I spent over an hour on the phone today (including 40 minutes on hold) with tech support. They must have thought I was an idiot because they kept telling me about how our phones are using a lot of RAM. I'm no IT expert, but RAM is internal memory and not equivalent to data usage. Then they tried to tell me that the time stamps on our spreadsheets were delayed and that the data was really being used when not on wifi but not showing up on my account until some unknown period of time later. This is ******** and I debunked that theory by turning off my data (when there actually was no usage accrued) and then turned my data back on momentarily at 10:15am. A usage charge popped up a little while later on my account time stamped 10:16am. Pretty accurate, which tells me that the other time stamps are also accurate to within a minute or two; not off by many hours.
Then tech support told me to try a test to see if I can show that data is being accrued when I'm definitely not using it. They told me to turn off my data for an extended period of time, use wifi only, and then check my account to see if data charges are accruing. Well, of course data isn't accruing when data is off. That proves nothing. That does not have any bearing whatsoever on the fact that data usage is accruing when data service is ON but I'm CONNECTED to a reliable, strong, functioning WIFI signal like the one at my home and the one in my husband's office. There are only two explanations left. Either my husband and I are severely psyciatrically disabled and are imagining having working wifi signals and are somehow watching youtube videos in our sleep; OR VERIZON IS COMMITTING FRAUD. Its one or the other, the way I see it.
IS THERE A REASONABLE SOLUTION TO THIS??? Resolving this issue by telling me to manually turn my data service on and off each time I come and go from my house is unacceptable. Verizon, you need to fix your practices and remove the fraudulent usage from my account immediately. Since I'm sure you won't, I'll be switching to AT&T since I still have 3 days to cancel my contract. Third time is a charm, I hope.

I took it off WiFi and complained on their Facebook page. I think their
salespeople telling folks to always stay on WiFi is their way of making
money! Take your phones OFF of WiFi, put Task Killer Advanced (google play
store - FREE) on your phone and hit that repeatedly during the day. It
will shut down the junk running in the background that loves to nom on your
data. The other thing I do is to constantly dump cached data from my
phone. We did all three of these things and we have only burned up .7 of
our 3GB limit since June 1st! Not even a whole GB in 19 days! Also,
remove all updates from every app that your phone came with (bloatware)
every so often. And shut the phone down every night after you run the task
killer and empty your data cache. Somewhere along the line I will learn how
to completely uninstall that darned bloatware and I will pass it on!
Let me know if this makes a difference for you!
-Carole
(Removed)
Personal info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

Any way to determine which app is causing a spike in my data usage, I've gone over my monthly limit?

In 2 separate 2 hour periods, my phone went through 500MB of data each period - pushing me close to my monthly limit on Verizon. I turned off Cellular Data completely, and have been trying to figure out what app is doing it. It seems to be something that happens quite suddenly, as I've noticed that the phone gets really hot. And no, I'm not streaming video, I don't have iTunes match, or any of those obvious issues.
So, I've downloaded Dataman, My Data Manager, and Onavo, but unfortunately, none of them allow you to see which apps are doing the data hogging. My Data Manager does allow me to see data usage on WiFi (the other 2 don't, assuming that all you care about is cellular data)....and it at least confirmed for me what I thought.....After a day of minimal data use, I suddenly had a spike of almost 20GB of data use in 1 hour. Yes, you heard it 20GB!!!! It's as if my entire iTunes music library was being downloaded (and no I don't have iTunes wifi sync enabled, and besides, I had just previously synced via USB, so there was nothing new to sync).
My guess is this is related to this:
http://www.guardian.co.uk/technology/2012/oct/17/iphone-5-iphone
Apple needs to figure this out -- Verizone needs to compensate all of us --
But in the meantime, does anyone have any ideas on how to figure out what apps/services are using the data?

GV2,
I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
SarahO_VZW
Follow us on Twitter @VZWSupport

Data usage analysis page. Doesn't match current usage page?

O.K. Here's what I'm going through.
Verizon tells me I'm way over my 5.0 limit. Right now I am close to 9GB.
So to check I click on usage, This is what I get.
Data Allowance Exceeded. Additional data usage will be billed at $10 per 1.000 GB. Current Overage = 3.950 GB
4.0 overages x $10 = $40.00 in overage fees. You may be able to avoid data overage charges by increasing your data allowance before 11/25/12 and requesting the change be backdated to the beginning of the current bill cycle.     5 GB of 5 GB
+3   1.0 GB Overage Allowance    3.000 GB / 3.0 GB
Data Usage can be measured in kilobytes, megabytes and gigabytes.
Data Usage Equivalent
1,024 Kilobytes (KB) = 1 Megabyte (MB) 1,024 Megabytes (MB) = 1 Gigabyte (GB)
    +1   1.0 GB Overage Allowance    0.950 GB / 1.0 GB
   Data Usage can be measured in kilobytes, megabytes and gigabytes.
My Usage:8.950, 9,164.800,   9,384,755.200
Total Usage: 8.950, 9,164.800, 9,384,755.200
Next I click View Data Details.
I get 160 lines of mumbo jumbo. So then I go to analyze usage. And it tells me I'm not even close to 1GB! Whats up with that? So I read every single line and notice that the date is from Sept to October. I only joined up Oct. 25th. Shouldn't it show my current analysis from Oct 25th to now? How do I get this number.
Because within the first 3days of using verizon it said I was OVER my 5GB!
I only use FB, email and browse the web. Ebay and shopping channels. At the store they told me 5Gb is more than enough. What do I do? Somebody please help?

Yes I suppose it is. I have a 1gig netbook. The wireless card didn't work anymore ( or so verizon thinks so) So they upgraded me to a 4g wifi hotspot now sitting on my counter. This is the only computer in the house. And we live very rurally. (only reason why I went with this) I have 2 neighbor within 15 acres. And 160 acres behind my house. So I don't think someone is hacking in. Besides, I just got this. Not sure how someone could figure out within 1 day or so that I have one.
THanks

Data usage z1

Similar Messages

Maybe you are looking for