Daughter IPOD Touch 4th lost all music from itunes, Itunes suggested to restore to factory settings. Have done so last few days, all showing 20 hours to restore then times out and starts back to 20 hours again. Will not sync at all. HELP

IPOD TOUCH(4th gen) MUSIC DISPLAY has wiped out all my music. The music I have is all still on ITUNES but will NOT SYNC. When attempted a displayes message appeared- Cannot read contents of IPOD (my IPOD name), go to Summary tab to Restore to factory settings. When I click OK it takes me to a CLICK on RESTORE OPTION, which I did. Then it explains that I will lose all APPS, etc.. to restore. I clicked OK again and it shows my IPOD is Downloading Software Update. The only thing being it has done this for 3 days now. It starts by stating will take 20 hours, goes down to 12 or 10 and prompts OUT and when I redo the thing again it starts back up at 20 hours but continually times out. *Also, in case it matters ,the SYNC option on my IPOD in ITUNES is Highlighted as to where I cannot use that option. Everytime I start it back up I get the same message (Cannot read contents of IPOD, go to Summary Tab,etc..) Help.

http://support.apple.com/kb/HT1808
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