Dead / Stuck Pixels MBA

Hi everyone,
Just got a brand new MBA from JB Hi Fi. Much to my disappoinment the moment I turned it on there were a clump of dead or stuck pixels just to the right of the middle of my screen. Now I'm no expert on the size of a single pixel, but this is certianly noticable and may indeed be more than one together.
I took my MBA back to JBs and they currently hold it there. They told me that they had to wait until Monday morning to call Apple to see if I can get a replacement.
In the meantime, can anyone tell me the chances of getting a new MBA? I haven't even had it for 24 hours! Repair work is not an option for me because last time I had an Apple laptop repaired it came back all scratched up. Besides, surely since it was defective out of the box it can warrant replacement.
Has anyone experienced pixel problems like this? How did you go with Apple?
What steps should I be taking right now?
Thanks I really appreciate any and all comments on this. I'm really quite anrgy that this has happened!
Ed.

I have had the same thing occur to me in the past with an Apple laptop (note: it occurs with all laptops since they use common components)... With my bad luck, it has occured to me twice now -- with both a new (within the return period), and another time almost a year later within the AppleCare period. The first one was a dead pixel, but I had another defect also with the case. Both times, I was fortunate they helped me out, and I will explain my situation below.
I would think that if it is brand new, you should return it and demand a new replacement computer (or all of your money back). You should not have to get it "repaired" which essentially makes it a "refurbished" computer. Even if it is only one or a few pixels, it should not do this within 24 hrs.
Now if it were outside the return period (such as more than 14 days), you may have a more difficult time. There apparently is an acceptable number of pixels allowed, but this all depends on the circumstances. I had a stuck bright red pixel almost dead center and some grey areas elsewhere... not good at all, and especially when showing my work to clients. I had it replaced under AppleCare.
I hope this helps you out, and I would also call up Apple and let them know. If you are not satisfied with the vendor, you might be able to work something out with Apple directly. Good luck.

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Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

MacBook Pro retina dead/stuck pixel

Hi this morning I turnd on my mac. And when watching a video, that had a dark background I noticed a white dot on the screen. I tried to clean it but it did not move. I did a bit of research and have come to think this is a dead or stuck Pixel. It shows on dark backgrounds, and shows up as a little dark dot on white background. If you look at it for a magnifying glass you can see the colours within the pixels. Is it stuck? I've seen some videos online that apparently fix dead pixels. and programs that is JFixit. Do these work? My one year warranty has just run out so if I have to go to apple, I will have to get AppleCare. how much is this cost for my mbpr if I have o get it.
Any helped be appreciated. This appears to be a common problem on MacBook Pro Ratners. So some more publicity about it would be good. Any help would be appreciated thank you very much.

Hey.. I had the same problem with my Macbook pro Retina 15. On discovering the same spot on my screen, i rushed to the apple store from where i bought this macbook. They seeing my problem immediately took my macbook for LCD replacement and asked me come after 15 working days> But after 2-3 days they gave me a call that this cannot be replaced since they are not getting permission and the required part from the apple. So i called on the apple customer care and registered my complained. Firstly they even said that this is the first time they are ecountering such problem n asked me to keep my mac with me n observe whether this SPOT increases in future or not, and only if it did, they will replace it. I strongly opposed this coz i have spent 150K for my machine and therefore i will except no less than a new machine.
After hours of discussions with the head of the techinical team and the US team, and after 7 days approx, they decided to give my machine green signal for LCD replacement, and also asked the service centre to get it done ASAP and also supplied the req. part.
n today, my machine is working perfectly fine and has no probs with the display.
I would suggest you to take same and immediate action abt this and donnot except anything less that a perfectly working machine.
All the Best !! (y)

Dead/Stuck Pixel!

I've always loved Apple's products, and admired that their quality was superior to any other computer manufacturer. What taints this is the fact that my brand new iMac (20") has a dead or stuck pixel in its display. I think it's stuck, because it does not appear with a red background, but does show on any other color. I just called the Apple store near my house and they said that AppleCare does not cover a single pixel. Is there any way to "unstick" a pixel, or is it stuck for good?
Oh, I've tried the video with the flashing colors, but it hasn't worked so far...

There are two ways a pixel can be bad.
(1) It can be stuck on, or
(2) It can be stuck off.
It is the first kind that can sometimes be fixed by pressure or rubbing or flashing colors. The second kind is dead forever.
The way to tell these apart is simple. Put something that is solid white under the bad pixel. If you see the bad pixel against the white background, then you have a pixel that is stuck off.
Put something solid black under the bad pixel. If you can see the bad pixel against black, then you have a pixel that is stuck on.
Remember that each pixel really consists of three color dots, one red, one green, and one blue, and it is usually just one of those dots that is bad. You can figure out which by trying the pixel on solid red, blue, and green backgrounds.
Suppose, for example, you've got a green subpixel that is stuck off. Then what you'll see against various colors is this:
white: you'll see a dark spot
black: looks fine
red: looks fine
blue: looks fine
green: you'll see a dark spot
Suppose you had a green subpixel stuck on. Then this is what you'd see when checking against the various backgrounds:
white: looks fine
black: you'll see a green spot
red: you'll see a spot
blue: you'll see a spot
green: looks fine
PowerMac G5 1.8 GHz single CPU, iMac 20" Intel, PowerBook G4 1.5 GHz 17" Mac OS X (10.4.6)

Have I got dead / stuck pixels, or . . ?

Searching here for "dead or stuck pixels" gave me a little info, but no real match for my new situation.
Suddenly I've got 2 "bits of dust" towards the lower right corner of my 24" display. They're different sizes ( the smaller close to a pin-head ) and the slightly larger one is a much darker shade of grey.
Reading one of my search-result threads, I learned that a screen-shot doesn't capture them because it's not "coming from the video-card" & is therefore more likely a "problem" within the display.
They look like pieces of grit , is it even possible for a foreign particle to "ride in on a CD" and end up visible within the display ?
I'm sure that's doubtful, but I don't know much beyond what they "look like".
Oy !
-=TIA=-
~~~=Dave

sorry for the double-posting, but part of the original keeps getting left out ( quite strange )
The missing 2nd "paragraph" is : >
Suddenly I've got 2 "bits of dust" towards the lower right corner of my 24" display. They're different sizes ( the smaller close to a pin-head ) and the slightly larger one is a much darker shade of grey.
let's see if this works ( can I delete one of these two ? )

Are these dead/stuck pixels? Glass damage? Or something else?

Can't quite figure out what this is. Are they stuck pixels? Dead pixels? Eyelash? Damaged glass? Something else?
Because of the glass pane between the display and the screen, I can't tell how much the glass, if any, is potentially refracting colors of the pixel below. I've tried running stuck pixel software to no avail. The display is out of warranty, so it would cost $400 for Apple to fix. But if it is simply in between the glass and the display, maybe there is a cheaper fix.
It is only visible on a lighter background. On a black background, it is not visible at all. I would assume if they were stuck pixels, they would remain visible on a black background. But if it is a small crack in the glass, it would make sense that it would only be visible under certain conditions.
Please let me know your thoughts.

My initial reaction to that picture is there's a defect in the display. It doesn't look like a video card defect nor something caused by some object under the glass to me.
You don't say which monitor that is. But if it's an imac-like monitor (or the recent crop of apple stand-alone monitors). and you are interested in removing the glass to look under it, there are instructions on removing the glass covering the screen. iFixit has some. And if you put something like "remove imac glass" into google you'll find a whole bunch.
One final thing; your sig says you are using Lion. Did you see this problem with Snow Leopard. Anything involving lion I hold suspect

Scattered dead/stuck pixels! help!

Hi
Recently i noticed one dead pixel on my screen (shows up as bright white against a normal white background). Since then i have seen a few more white and my screen has become littered with hundreds of grey pixels. They're not really in the way but the problem is definately worsening. At this rate i won't have any live pixels left in a few months.
Are these grey pixels dead? They definatly look different to the white dead pixels.
Will i have to replace the screen?
Thanks
Iz

They are noticeable on light/white backgrounds, yes? The pixels seem to glow a bit brighter and some even are darker?
I've noticed this as well. From what I've read, it seems you have a good amount of dust getting trapped behind the glass on your screen.
If you're really worried, take it into an Apple Store near you, or call Apple yourself.

Dead or stuck pixel

Hello,
I'm new to the forum here having recently converted. I've done a search or 2 on this issue but found nothing of note. I have one dead pixel(well its green or white sometimes) in the middle of the screen and its very annoying. I've read through all the support pages and found the usual pixel anomalies page explaing all about it.
But It only mentions LCD's. There's no mention of LED screen, so would I be right in saying that there is no material specifying the restrictions of this and it would be considered a fault?

Vermelho88 wrote:
But what I mean is, they have no policy for LED screens stated yet so therefore its just plain faulty, as in "not as described" so wouldn't they have to replace it straight away?
It's still an LCD display. The Al MacBook displays use LED (as opposed to fluorescent) backlighting. A dead/stuck pixel is still an LCD malfunction. One dead pixel is considered normal. If it weren't the cost to the manufacturer would be considerably more in terms of rejected parts and warranty returns.

Stuck pixel or dead pixel?

I have a question I'm hoping someone can help me with. I recently purchased a macbook off of craigslist. It was purchased by the original owner in February so is still under warranty. A few days ago I noticed a single dead/stuck pixel in the lower left part of the screen. Not sure if it has always been there and I just didn't notice it or if it just popped up. On a white screen it appears slightly reddish, on a red screen it's not visible, on a blue screen it's not visible, and on a green screen it's black. My first question is whether this would be a stuck pixel or a dead pixel? And secondly, do I have any chance at all of this being fixed under the warranty? I don't have a Apple store in my area or I would take it in there to get looked at, so I'm relying on you guys for support. I've tried using the various "stuck pixel fixer" images on the net that flash colors, nothing seems to work. I tried lightly massaging the pixel, but am not really crazy about putting too much pressure on the display.

That's an odd combination of appearances. If it's not visible on red or blue then I would assume it's a stuck pixel rather than a dead one (which should appear 'off'/black on every background colour), although it should only disappear in sympathy with the colour on which it is stuck (i.e. either red or blue, not both).
You can phone Applecare and ask them about it, but I think you'll find they'll only do something about it if you have a certain number of 'pixel anomalies'.
See here: http://support.apple.com/kb/HT1721?viewlocale=en_US
Best of luck with it.

Dead or stuck pixel after 24 hours!

i recieved my iPad 2 yesterday from fedex and i looked at the backround and i noticed a tiny pixel that was stuck or dead what can i do?

Vermelho88 wrote:
But what I mean is, they have no policy for LED screens stated yet so therefore its just plain faulty, as in "not as described" so wouldn't they have to replace it straight away?
It's still an LCD display. The Al MacBook displays use LED (as opposed to fluorescent) backlighting. A dead/stuck pixel is still an LCD malfunction. One dead pixel is considered normal. If it weren't the cost to the manufacturer would be considerably more in terms of rejected parts and warranty returns.

IPhone 6 screen white pixel (dead / stuck)...

I have a dead / stuck pixel in my iPhone 6 screen, It´s whiter on white background.
1) Is there any way to solve this?
2) Will this pixel interfere with the pics I take with the iPhone?
Thank you in advance for all your comments and help.

I can't see what you're referring to, but if there is a dead pixel, take the phone back to Apple and they'll replace it. And to answer your question, photos would not be effected by a dead pixel on the screen.

Stuck Pixels

How is the quality of the iPhone display? Anyone seeing stuck pixels? Mine is free of stuck pixels but incase I find something odd in the 14 day exchange period I want to weigh that against the stuck pixel, which I would hate! How hard is it to remove the sim?

Go to the following link on your iPhone Safari browser. It is a handy (and free) web-based application that helps you see if you have any dead/stuck pixels.
http://iphonedpt.bravehost.com/
A few posts have appeared on these forums about dead/stuck pixels, but it does not seem to be a major problem.
The SIM is easy to remove. See page 113 of the iPhone User Guide.

Stuck Pixel!! Need Suggestions

I've purchased my iMac (white) about a month ago and it has been PERFECT until yesterday. I was photoshopping with some red and then i discovered 2 stuck pixels about 3 inches away from the center of the screen. I tried to live with it for a couple days but they stick out like a sore thumb. It doesnt display any shades of red or white (turns bright green). I've done some research about LCD and its common for a screen to have dead/stuck pixels especially for a 24 incher. I've tried all the tricks i could find on the web and no luck. Should I give Apple tech support a call? or bring it to an apple store for an evaluation? I use this machine for a lot of photoshop and video editing. Will they still have the old white iMac screen replacement in stock? Should I take the chance of going through another LCD? Thanks in advance.
Nathan C.

I have the same problem--I purchased my white 20" iMac in August and just the other day I noticed a stuck sub-pixel fixed on red. It could have been there since I bought it, but I just never noticed. I've tried massaging it. I've tried Pixel Fix. Since it's only 1 sub-pixel, I'm not bringing it in. I understand that nothing is perfect. From what I understand, Apple considers stuck or dead pixels to be normal, up to a point. But like you, I do wonder--if I ever have to have my screen replaced, will Apple replace it with the same model screen, or will it put on of the cheap inferior aluminum iMac LCD panels in it? I certainly hope Apple has stockpiled spare parts for the white iMacs.

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I just noticed my iphone has a tiny dead pixels color pale. Do i need to bring this immidiately to repair service provider? Or the dead pixel will just fade away by itself?

By the end of the day I had another 2 dead/stucked pixels, however by this morning they were gone... I didnt hesitate any longer and went back to get myself a refund. Dont really know how could I trust a piece of hardware that starts giving my problems so SOON.
I gonna give it another, as I am getting a new Yoga on Tuesday. Hopefully this one will be better and who knows, no so **bleep** NOISY .

IPT and Stuck Pixel Issue?

Well I do have a week 39, tho I don't have any problems with it, but the fact that the stuck pixel can be quite annoying, not that it's a big stuck pixel, but it's rather a tiny one but on few places. But is it worth going back and exchanging for a new one or just keep the one I have? Even when PSP came out, most psp did have dead/stuck pixels but I've heard some say that with the black LCD's, it's not the manufacturer's fault for creating a dead/stuck pixel, that it is just there when they make them (I may be wrong but that's what I heard) Due to the fact that even if you exchange for a new one that the new one COULD have more stuck pixels than the previous one, so is it still worth going back and exchanging for a new one? What would I say to them? Will they give me a new one because of a stuck pixel? I did ask them that if any problem occurs that they will exchange for a new one within a month, and I suppose I heard them say that if somethings wrong with the screen that it's 2 week (probably about dead/stuck pixels). I want to know your opinions on what I should do. Though it is my decision, I've read other threads that people exchange theirs because they have a stuck pixel.

Yea I went yesterday, but for some reason they couldn't see the stuck pixels, and I showed the location of the stuck pixels and still they could not find any. Which is surprising because the store was filled with bright light. When at home, I can see the stuck pixels. They told me to take a close shot of the stuck pixels with a camera (this is very ridiculous to me) and to bring it back and show them. So I did.
Now, they are out of stock and won't receive their next shipment in 2 weeks. Well looks like I'll have to wait 2 weeks without my touch. I did not return it, but waiting for an exchange. Since I got mine on Monday the 8th, I have a bit over 1 week left before the 14 days are over, however, they told me that if I want to exchange I have to leave my touch with them since they were out of stock, and this way the 14 day thing will stop here. I find this ridiculous, I'm not sure about U.S but I live in Korea, they said they won't get there next shipment till 2 weeks, while I'm sure that U.S gets their new shipment the next day, but due to the supply and demand, i'm sure even in U.S they are out of stock (I may be wrong on this, but the supply is at scarce and the demand is high as of now).
Now when I went there today, They only had 1 80 GB Ipod Classic left, and there were tons of Ipod Nano 3rd Gen. They were out of Touch.
So they told me to give me my name and my contact so that when their next shipment arrives that they will contact me first thing when the next shipment arrives and they will reserve it for me. And that they will give me the screen protector for Free and that they will apply them on the screen, which is nice and makes me as a costumer happy.
Now I do know the fact that even if I get a new touch, there is still a possibility that I could get another with stuck pixels, and if that happens, I guess I'll have to live with it.
I'm not sure if I should take my laptop with me so that I can load up my music there on the spot and find any stuck pixels, but i'm sure the genious won't be too happy with me if I did that.
I'm sorry for this long story, but that it is ridiculous how they don't get their next shipment in 2 weeks. Now I have no touch with me, but just a box, my nano (2nd gen) is broken and nothing I can do. Looks like I'd have to wait. For those who read this, I'm sorry for this long writing but it's my story after I had to go back to the store twice.
BTW. I'm sure most likely that I will get a week 40+ IPT. So if anybody who does have a week 40+, I want some feedbacks if they encountered any problems. I'm sure it won't but who knows.
Message was edited by: Kwopau

Dead / Stuck Pixels MBA

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