Dear Communities, please kindly assist me. I use iphone 3GS with Software Version 4.1. Each time I connect my iphone to my Laptop through itune. itune automatically tells me that itunes connect to itune store. An unknown error occured(306)
Dear Community,
Please, kindly assist me with following challenges. I use iphone 3GS. I have used the phone for almost a year now. My iphone 3GS cannot connect to the itunes store. Each time I connect my phone to my Laptop through itunes. A message will automatically come up which states that "iTunes could not connect to the iTunes Store. An unknoown error occured (306)". It also make a footnote which states "make sure that your network connection ia active and try again". When I click the button labeled OK just below the messages, another message will come up which reads, "A new iphone software version (5.1) is available for the iphone software. Would you like to download it and update your iphone now?". It gives me the option buttons such as CANCEL or DOWNLOAD AND UPDATE or DOWNLOAD ONLY. If I click on DOWNLOAD AND UPDATE or DOWNLOAD ONLY. Another message will appear which states that "The iphone software update Server could not be conted" With a Footnote that states "Make sure your network settings are correct and your network connections is active, or try again later.
The above challenge has continued for more that 3 months now. This challenge has hindered me from installing some applications like Facebook Application for iphone, LinkedIn application for iphone and a lot of other applications. Each time I try to get these applications my iphone 3GS while inform that my current ios version 4.1 cannot work with the application, that they requires at least ios version 5.1 or above.
Please, I really need your kind assistance. I am ernestly waiting for responses.
Dear Tim,
I saw your message. Below are the problems:
Whenever I connect my iphone 3GS to my PC through a USB. My itunes software comes up automatically.
1. After that a message appears from the itunes that states that 'itunes could not connect to the itunes store, an unknown error cccured (306).
2. After the above, an alert message comes up which states that A new iphone software version 5.1 is availlable for my iphone. It then states would you like to download it and update your iphone now? With the options buttons as Cancel or Download and Update or Download Only. Whenever I clicked on Download and Update or Download Only, the next message that comes up is that The iphone Software Update Server Could not be Contacted and suggest make sure your network setting are correct and active or try again later.
The above is the challenges I am facing now.
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It sounds like your iTunes Store page does not load and instead gives you an error code. I found this error code in an article that will be helpful for you named:
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http://support.apple.com/kb/TS4123
The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.
Following the instructions should resolve the issue for you.
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Try this...
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If you are having issues connecting to the iTunes Store, you may find the following article helpful:
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I Tunes could not connect to the itunes store An unknown error occurred 11556
Make sure your network connection is active and try againThere's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
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Can any bady help i have problem with iTunes could not connect to iTunes Store.and unknown error occurred(11556)
There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
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Itunes could not connect to the itunes store. an unknown error occurred (11556)
itunes could not connect to the itunes store. an unknown error occurred (11556)
Excellent it worked for me.
First I tunes was unable to update software so I removed then deleted installed program folder location after that properly performed clean installation for itunes64.
When tried to sign in received this message. Even restart the pc did not help.
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See this article:
http://support.apple.com/kb/ts3297
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Greetings AndrewwChinnn,
It sounds as though you are unable to connect to the iTunes Store. I have located an article that can help with the specific error you mentioned:
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