Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?
Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.
Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem!
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Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
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Hey, There are afew things you can try.
- Simply turn your phone off and back on again
- Hold down your home button and your lock button and let goes as soon as the screen goes black (Phone will power down) - Then turn on your phone and hey presto!
- Back up your iPhone to your PC, then restore it..
this ones last cause I think you may have tried it already..
- Close all open applications
Hope this helps!
Kieran. -
When I went to adjust the brightness on my iphone, the screen went black. I have tried everything I can think of and have read online to try....resetting the phone, turning it off/on, charging the phone, and restoring the phone. I can see the "slide to unlock" page and the "enter passcode" page. When I enter the passcode, the screen goes dark again. I can't even answer calls. What should I do now?
If no change after restoring the iPhone as a new iPhone or not from the backup, the iPhone has a hardware problem.
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IPhone will not charge when plugged into computer
My phone was not working, and so I took it to the apple store nearby. Here were the problems:
-error message saying "this device not made to work with iPhone"
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-person on other end of phone calls said i sounded really far away and had trouble hearing me
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At the genuis bar they told me they cant help me cause that little water damage indicator inside the headphone hole is pink instead of white! I have never ever ever ever ever EVER gotten my phone directly wet. The only thing i could think of was the humidity in the bathroom when I'm taking a shower, and using the timer to use hair remover on my legs lol. But i think this is totally unfair, they wont repair my phone, or even really look at it because of this supposed water damage. My phone has worked fine up to this point, and the thing that happened that started all of this is when i dropped it about a foot off the ground in a DRY parking lot.
Is there any way they will replace my iphone at no charge?Well don't give up try again maybe your luck will change when you go back up there,let somebody else look at your phone not the same person that told you that.I would get a second and a 3rd option about my phone.When you go back don't even tell them what somebody already told you up there ones.
And after the 3rd time I'll ask them well can they send your phone off to be fixed,It might not be nothing wrong with your phone it might be just they eyes playing tricks on them.Cause I promise you I know my phone had gotten some water in it cause I was sitting on the porch one day me and about 6 other people one of my cousin came out and through a bucket of water at my brother and I was sitting right on the side of him.And when I say my phone look like I than gave it a bath witch when they did that I had already had call the Apple store and told them something was wrong with my phone.And they had gave me appt to come up there,so I went to the Apple store I wanted say two day's latter after I made the appt to let them see my phone but my cousin and brother was playing with that water the day before I had to go so I guess that's why I was mad cause I was going to get other phone the next day after apple look at my old phone.So even with all that they still gave me other phone and I don't see how I didn't have no water in my phone cause of how much water they had through on my phone.
I guess I was luck cause if they would have told me that I would have freaked out so badly.And the reason why cause I wouldn't had my phone for five days and for them to tell me they couldn't do something oh yea they would have done something cause I would have went to jail that day for tearing up something in the store that worth my 400 and something dollars I spent on my phone and it would have bent one of them computer that would have bent history.
But I'M telling you,you going to be okay don't give up.Make you other appt and see what they say. -
Updated iPhone 4s ios 6.1 App Store and iTunes is very slow sometimes does not open what to do?
My App Store won't even open all the way and says request failed or something along those lines.
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so i just updated my iPhone 4 to the iOS 7 but now the screen on my phone is saying "Could Not Activate Phone" So what should I do i need this fixed now
Can someone please tell me what to do. I need for something in 30 minutes
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I have Iphone 5 and updated to IOS 8... I can not receive a call, the Screen become black and I can not answer the phone call
Hey there jjroca,
It sounds like you are unable to make or recieve phone calls because the screen goes black. I would start by quitting all the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If that does not resolve the issue, I would use the troubleshooting in the following article, named:
iPhone: Troubleshooting issues making or receiving calls
Thank you for using Apple Support Communities.
Take care,
Sterling -
Help
Itunes does not recognize my iphone when plugged into computer it recognizes it as a still camera. I have installed the lastest version of itunes and gone through the troubleshooting tips and still have the same problems.Hold Sleep Button with Home Button toghether until it restarts Always it takes 8 to 15 seconds, after it restarts leave the sleep button and remember do not leave the home button it automaticlly switches to DFU mode.
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my iphone phone wont turn on and when i plug into computer it wants to restore then gets stops at the 'waiting for iphone' what do i do? not jailbroken not damaged? HELP!!!!!
i have, its connected to my sisters computer,it starts to restore then says there was a problem downloading the software for the iphone, the network connection has timed out. what does this mean?
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IPhone 4 won't turn on when plugged into computer nor charger
My refurbished iPhone 4 has the latest iOS 5.1.1 update and my mom's computer has iTunes version 10.6.3.25. However, recently it has been having issues holding a charge and now as of yesterday it won't turn on period. When it does it's only for a split few seconds and then it turns off again.
When it's connected to a wall charger it immediately turns on
and then lock screen apprears with the message "activation required". *Note it says it has at least 75% battery*
Upon entering my lock code my home page is only a page that says to "connect to iTunes".
When I attempt to take the phone off the charger, it dies
and is completely unresponsive as I connect it to a computer.
The computer doesn't recognize it and the screen remains black.
If I leave the phone alone on the charger it will continously go through a process of shutting itself off and turning back on. The time always restarts at around 7p or so and the date is Wednesday, December 31st. Also as it's plugged in, I manage to turn the phone off and on and reset it but the phone just keeps displaying the "activation required" screen. Can this be fixed at a Genius bar or should I have it replaced?Sounds like a damaged device, take it to Apple for evaluation.
If it's under warranty, they will replace it.
If it's not under warranty, an Out of Warranty replacement is $149US. -
my iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black. can anyone help me please??
christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702
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