Delete statements are taking longer time

Hi All,
I have an issue with delete statement. below are my oracle DB details.
SQL>select * from v$version;
BANNER
Oracle Database 11g Enterprise Edition Release 11.1.0.6.0 - 64bit Production
PL/SQL Release 11.1.0.6.0 - Production
CORE 11.1.0.6.0 Production
TNS for Linux: Version 11.1.0.6.0 - Production
NLSRTL Version 11.1.0.6.0 - Production
I have a schema in the database which has 120 tables in it. The problem is, when the QA team is deleting the customers from customer table, it is running long time and haven't completed. this customer table have FK relation with other tables and have all the right indexes in place. then i have tried to identified the problem, why it is taking long time, and found that when they are running this delete query at the same time application is also running. the sessions created by application are locked most of the table and at the same time the delete session is also waiting for exclusive lock on those table. I given the same info to QA team and asked to stop the application when they deleting the customers. Then they said, they don't want to stop the application and the delete has to work and they asked for different solution. Here i am not sure, what solution i need to provide them.
Can you please suggest me a approach and Thanks in advance.

Hari wrote:
and at the same time the delete session is also waiting for exclusive lock on those table. The only way the delete session could be waiting for an exclusive lock on the table is if the code to delete from the customer includes the command: lock table customer in exclusive mode;Unless your original description is wrong, either the deletion code has to change or the application has to stop modifying the customer table.
Regards
Jonathan Lewis
http://jonathanlewis.wordpress.com
Author: <b><em>Oracle Core</em></b>

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                SY-VLINE NO-GAP, (10) 'G/L Num' NO-GAP,
                SY-VLINE NO-GAP, (42) 'G/L Name' NO-GAP,
                SY-VLINE NO-GAP, (07) 'Profit Center' NO-GAP,
                SY-VLINE NO-GAP, (16) 'Credit Card NO.' NO-GAP,
                SY-VLINE NO-GAP, (10) 'Pmnt Date' NO-GAP,
                SY-VLINE NO-GAP, (08) 'Doc.Type' NO-GAP,
                SY-VLINE NO-GAP, (10) 'Inv.Date' NO-GAP,
                SY-VLINE NO-GAP, (16) 'Invoice' NO-GAP,
                SY-VLINE NO-GAP, (14) 'Amount Paid' NO-GAP,
                SY-VLINE.
        ULINE.
      ENDIF.
    ENDFORM.                    " TOP_OF_PAGE
    *&      Form  WRITE_DATA
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM WRITE_DATA .
      LOOP AT I_BSAK.
        CLEAR WA.
        MOVE-CORRESPONDING I_BSAK TO WA.
        PERFORM WRITE.
        AT END OF XBLNR.                             "Card sub total
          IF G_SORTC EQ 'X'.
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            IF G_DETAIL EQ 'X'. ULINE. ENDIF.
            FORMAT COLOR COL_TOTAL INTENSIFIED OFF.
            WRITE:/ SY-VLINE NO-GAP, (25) 'Credit Card Total:', I_BSAK-XBLNR ,
                    (35) I_BSAK-NAME1 NO-GAP.
            WRITE: 110 SY-VLINE NO-GAP,(79) I_BSAK-DMBTR NO-GAP
                                             CURRENCY 'USD',SY-VLINE.
            ULINE.
          ENDIF.
        ENDAT.                                     "End of Credit card Detail
    ****  Grand total
        AT LAST.                                   "Grand total
          SUM.
          FORMAT COLOR COL_TOTAL INTENSIFIED OFF.
          WRITE:/ SY-VLINE NO-GAP,(107) 'Grand Total:',
                  SY-VLINE NO-GAP,(79) I_BSAK-DMBTR NO-GAP
                                         CURRENCY 'USD', SY-VLINE.
          ULINE.
        ENDAT.
      ENDLOOP.                                     "End for I_BSAK loop
    ENDFORM.                    " WRITE_DATA
    *&      Form  WRITE_DATA_VENDOR
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM WRITE_DATA_VENDOR .
      LOOP AT I_BSAK_LIFNR.
        CLEAR WA.
        MOVE-CORRESPONDING I_BSAK_LIFNR TO WA.
        PERFORM WRITE.
        AT END OF LIFNR.                           "Vendor sub Total
          IF G_SORTV EQ 'X'.
            SUM.
            IF G_DETAIL EQ 'X'. ULINE. ENDIF.
            FORMAT COLOR COL_TOTAL INTENSIFIED ON.
            WRITE:/ SY-VLINE NO-GAP,(15) 'Vendor Total:', I_BSAK_LIFNR-LIFNR.
            WRITE: 110 SY-VLINE NO-GAP,(79) I_BSAK_LIFNR-DMBTR NO-GAP
                                             CURRENCY 'USD',SY-VLINE.
            ULINE.
          ENDIF.
        ENDAT.                                     "End of Vendor Total
    ****  Grand total
        AT LAST.                                   "Grand total
          SUM.
          FORMAT COLOR COL_TOTAL INTENSIFIED OFF.
          WRITE:/ SY-VLINE NO-GAP,(107) 'Grand Total:',
                  SY-VLINE NO-GAP,(79) I_BSAK_LIFNR-DMBTR NO-GAP
                                         CURRENCY 'USD', SY-VLINE.
          ULINE.
        ENDAT.
      ENDLOOP.                                     "End for I_BSAK_LIFNR loop
    ENDFORM.                    " WRITE_DATA_VENDOR
    *&      Form  WRITE_DATA_PROFIT
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM WRITE_DATA_PROFIT .
    *** Changed By Samir On 18 Sep 08 (DEVK914685) ***
      LOOP AT I_BSAK_PRCTR.
        READ TABLE I_BSAK WITH KEY BELNR = I_BSAK_PRCTR-BELNR
                                   GJAHR = I_BSAK_PRCTR-GJAHR.
        IF SY-SUBRC = 0.
          I_BSAK_PRCTR-LIFNR  = I_BSAK-LIFNR.
          I_BSAK_PRCTR-NAME1  = I_BSAK-NAME1.
          I_BSAK_PRCTR-XBLNR  = I_BSAK-XBLNR.
          I_BSAK_PRCTR-LAUFD  = I_BSAK-LAUFD.
          I_BSAK_PRCTR-BLART  = I_BSAK-BLART.
          I_BSAK_PRCTR-BLDAT  = I_BSAK-BLDAT.
          I_BSAK_PRCTR-XBLNR1 = I_BSAK-XBLNR1.
          MODIFY I_BSAK_PRCTR TRANSPORTING LIFNR NAME1 XBLNR LAUFD BLART BLDAT XBLNR1.
        ENDIF.
      ENDLOOP.
    *** End Of Changes By Samir On 18 Sep 08 ***
      SORT I_BSAK_PRCTR BY PRCTR.
      LOOP AT I_BSAK_PRCTR.
        PERFORM F_COLOR.
        IF G_DETAIL = 'X'.
    *** Changed By Samir On 18 Sep 08 (DEVK914685) ***
          READ TABLE I_SKAT WITH KEY SAKNR = I_BSAK_PRCTR-HKONT BINARY SEARCH.
          WRITE:/ SY-VLINE NO-GAP, (10) I_BSAK_PRCTR-LIFNR NO-GAP,
                  SY-VLINE NO-GAP, (35) I_BSAK_PRCTR-NAME1 NO-GAP,
                  SY-VLINE NO-GAP, (10) I_BSAK_PRCTR-HKONT NO-GAP,
                  SY-VLINE NO-GAP, (42) I_SKAT-TXT50 NO-GAP,
                  SY-VLINE NO-GAP, (07) I_BSAK_PRCTR-PRCTR NO-GAP,
                  SY-VLINE NO-GAP, (16) I_BSAK_PRCTR-XBLNR NO-GAP,     " CREDIT CARD NO.
                  SY-VLINE NO-GAP, (10) I_BSAK_PRCTR-LAUFD NO-GAP,
                  SY-VLINE NO-GAP, (08) I_BSAK_PRCTR-BLART NO-GAP,
                  SY-VLINE NO-GAP, (10) I_BSAK_PRCTR-BLDAT NO-GAP,
                  SY-VLINE NO-GAP, (16) I_BSAK_PRCTR-XBLNR1 NO-GAP.
          WRITE:  SY-VLINE NO-GAP, (14) I_BSAK_PRCTR-DMBTR NO-GAP.
          WRITE:  SY-VLINE.
        ENDIF.
    *** End Of Changes By Samir On 18 Sep 08 ***
        AT END OF PRCTR.                           "Profit Center sub Total
          IF G_SORTP EQ 'X'.
            SUM.
            IF G_DETAIL EQ 'X'. ULINE. ENDIF.
            FORMAT COLOR COL_TOTAL INTENSIFIED ON.
            WRITE:/ SY-VLINE NO-GAP,(07) 'Profit Center Total:', I_BSAK_PRCTR-PRCTR.
            WRITE: 110 SY-VLINE NO-GAP,(79) I_BSAK_PRCTR-DMBTR NO-GAP
                                             CURRENCY 'USD',SY-VLINE.
            ULINE.
          ENDIF.
        ENDAT.                                    "End of Profit Center Total
    ****  Grand total
        AT LAST.                                  "Grand total
          SUM.
          FORMAT COLOR COL_TOTAL INTENSIFIED OFF.
          WRITE:/ SY-VLINE NO-GAP,(107) 'Grand Total:',
                  SY-VLINE NO-GAP,(79) I_BSAK_PRCTR-DMBTR NO-GAP
                                         CURRENCY 'USD', SY-VLINE.
          ULINE.
        ENDAT.
      ENDLOOP.                                     "End for I_BSAK_PRCTR loop
    ENDFORM.                    " WRITE_DATA_PROFIT
    *&      Form  WRITE
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM WRITE .
      IF G_DETAIL = 'X'.
        IF WA-KTOKK = 'Z001'.                   " For HR Vendors
          PERFORM F_COLOR.
          READ TABLE I_BSEG WITH KEY BELNR = WA-BELNR GJAHR = WA-GJAHR BINARY SEARCH .
          READ TABLE I_SKAT WITH KEY SAKNR = I_BSEG-HKONT BINARY SEARCH.
          WRITE:/ SY-VLINE NO-GAP, (10) WA-LIFNR NO-GAP,
                  SY-VLINE NO-GAP, (35) WA-NAME1 NO-GAP,
                  SY-VLINE NO-GAP, (10) I_BSEG-HKONT NO-GAP,
                  SY-VLINE NO-GAP, (42) I_SKAT-TXT50 NO-GAP,
    *** Changed By Samir On 18 Sep 08 (DEVK914685) ***
    *             SY-VLINE NO-GAP, (07) WA-PRCTR NO-GAP,
                  SY-VLINE NO-GAP, (07) I_BSEG-PRCTR NO-GAP,
    *** End Of Changes By Samir On 18 Sep 08 ***
                  SY-VLINE NO-GAP, (16) WA-XBLNR NO-GAP,        " CREDIT CARD NO.
                  SY-VLINE NO-GAP, (10) WA-LAUFD NO-GAP,
                  SY-VLINE NO-GAP, (08) WA-BLART NO-GAP,
                  SY-VLINE NO-GAP, (10) WA-BLDAT NO-GAP,
                  SY-VLINE NO-GAP, (16) WA-XBLNR1 NO-GAP.
          WRITE: SY-VLINE NO-GAP, (14) WA-DMBTR NO-GAP.
          WRITE: SY-VLINE.
        ELSE.
          LOOP AT I_BSEG WHERE BELNR = WA-BELNR AND GJAHR = WA-GJAHR .
            PERFORM F_COLOR.
            READ TABLE I_SKAT WITH KEY SAKNR = I_BSEG-HKONT BINARY SEARCH.
            WRITE:/ SY-VLINE NO-GAP, (10) WA-LIFNR NO-GAP,
                    SY-VLINE NO-GAP, (35) WA-NAME1 NO-GAP,
                    SY-VLINE NO-GAP, (10) I_BSEG-HKONT NO-GAP,
                    SY-VLINE NO-GAP, (42) I_SKAT-TXT50 NO-GAP,
    *** Changed By Samir On 17 Sep 08 (DEVK914671) ***
    *               SY-VLINE NO-GAP, (07) WA-PRCTR NO-GAP,
                    SY-VLINE NO-GAP, (07) I_BSEG-PRCTR NO-GAP,
    *** End Of Changes By Samir On 17 Sep 08 ***
                    SY-VLINE NO-GAP, (16) WA-XBLNR NO-GAP,     " CREDIT CARD NO.
                    SY-VLINE NO-GAP, (10) WA-LAUFD NO-GAP,
                    SY-VLINE NO-GAP, (08) WA-BLART NO-GAP,
                    SY-VLINE NO-GAP, (10) WA-BLDAT NO-GAP,
                    SY-VLINE NO-GAP, (16) WA-XBLNR1 NO-GAP.
            WRITE: SY-VLINE NO-GAP, (14)  I_BSEG-DMBTR NO-GAP.
            WRITE: SY-VLINE.
          ENDLOOP.                                 "End   for I_BSEG loop
        ENDIF.                                     "Endif for I_PAYR-KTOKK = 'Z001'
      ENDIF.                                       "Endif for g_detail = 'X'.
    ENDFORM.                    " WRITE
    *&      Form  WRITE_DATA_PROFIT_NEW
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM WRITE_DATA_PROFIT_NEW .
      REFRESH I_BSEG_COPY.
      CLEAR I_BSEG_COPY.
    *  DATA I_BSEG_COPY LIKE I_BSEG OCCURS 0 WITH HEADER LINE.
    *  I_BSEG_COPY[] = I_BSEG[].
      LOOP AT I_BSEG.
        MOVE-CORRESPONDING I_BSEG TO I_BSEG_COPY.
        APPEND I_BSEG_COPY.
        CLEAR I_BSEG_COPY.
      ENDLOOP.
      LOOP AT I_BSEG_COPY.
        READ TABLE I_BSAK_PRCTR WITH KEY BELNR = I_BSEG_COPY-BELNR GJAHR = I_BSEG_COPY-GJAHR ."HKONT = I_BSEG_COPY-HKONT.
        IF SY-SUBRC = 0.
          I_BSEG_COPY-LIFNR = I_BSAK_PRCTR-LIFNR.
          I_BSEG_COPY-XBLNR = I_BSAK_PRCTR-XBLNR.
          I_BSEG_COPY-NAME1 = I_BSAK_PRCTR-NAME1.
          I_BSEG_COPY-AUGDT = I_BSAK_PRCTR-AUGDT.
          I_BSEG_COPY-AUGBL = I_BSAK_PRCTR-AUGBL.
          I_BSEG_COPY-XBLNR1 = I_BSAK_PRCTR-XBLNR1.
          I_BSEG_COPY-BLDAT = I_BSAK_PRCTR-BLDAT.
          I_BSEG_COPY-BLART = I_BSAK_PRCTR-BLART.
          MODIFY I_BSEG_COPY TRANSPORTING LIFNR XBLNR NAME1 AUGDT AUGBL XBLNR1 BLDAT BLART.
        ENDIF.
      ENDLOOP.
      SORT I_BSAK_PRCTR BY PRCTR BELNR.
      SORT I_BSEG BY BELNR.
      SORT I_BSEG_COPY BY PRCTR.
      DATA COUNT TYPE I.
      DATA G_BELNR LIKE BSAK-BELNR.
      LOOP AT I_BSEG_COPY.
        CLEAR G_BELNR.
        G_BELNR = I_BSEG_COPY-BELNR.
        COUNT = COUNT + 1.
        READ TABLE I_BSAK WITH KEY BELNR = I_BSEG_COPY-BELNR.
        IF SY-SUBRC <> 0.
          DELETE I_BSEG_COPY WHERE BELNR = G_BELNR."INDEX count.
        ENDIF.
      ENDLOOP.
    *  LOOP AT I_BSAK_PRCTR.
      LOOP AT I_BSEG_COPY.
        CLEAR WA.
        MOVE-CORRESPONDING I_BSEG_COPY TO WA.
        PERFORM WRITE_PRCTR.
        AT END OF PRCTR.                           "Profit center sub Total
          IF G_SORTP EQ 'X'.
            SUM.
            IF G_DETAIL EQ 'X'. ULINE. ENDIF.
            FORMAT COLOR COL_TOTAL INTENSIFIED ON.
            WRITE:/ SY-VLINE NO-GAP,(20) 'Profit Center Total:', I_BSEG_COPY-PRCTR.
            WRITE: 110 SY-VLINE NO-GAP,(79) I_BSEG_COPY-DMBTR NO-GAP
                                             CURRENCY 'USD',SY-VLINE.
            ULINE.
          ENDIF.
        ENDAT.                                     "End of Vendor Total
    ****  Grand total
        AT LAST.                                   "Grand total
          SUM.
          FORMAT COLOR COL_TOTAL INTENSIFIED OFF.
          WRITE:/ SY-VLINE NO-GAP,(107) 'Grand Total:',
                  SY-VLINE NO-GAP,(79) I_BSEG_COPY-DMBTR NO-GAP
                                         CURRENCY 'USD', SY-VLINE.
          ULINE.
        ENDAT.
      ENDLOOP.                                     "End for I_BSAK_LIFNR loop
    *ENDFORM.                    " WRITE_DATA_VENDOR
    ENDFORM.                    " WRITE_DATA_PROFIT_NEW
    *&      Form  WRITE_PRCTR
    *       text
    *  -->  p1        text
    *  <--  p2        text
    FORM WRITE_PRCTR .
      IF G_DETAIL = 'X'.
        IF WA-KTOKK = 'Z001'.                   " For HR Vendors
          PERFORM F_COLOR.
    *      READ TABLE I_BSEG WITH KEY BELNR = WA-BELNR GJAHR = WA-GJAHR PRCTR = WA-PRCTR BINARY SEARCH .
          READ TABLE I_SKAT WITH KEY SAKNR = WA-HKONT BINARY SEARCH.
          WRITE:/ SY-VLINE NO-GAP, (10) WA-LIFNR NO-GAP,
                  SY-VLINE NO-GAP, (35) WA-NAME1 NO-GAP,
                  SY-VLINE NO-GAP, (10) WA-HKONT NO-GAP,
                  SY-VLINE NO-GAP, (42) I_SKAT-TXT50 NO-GAP,
    *** Changed By Samir On 18 Sep 08 (DEVK914685) ***
                  SY-VLINE NO-GAP, (07) WA-PRCTR NO-GAP,
    *             SY-VLINE NO-GAP, (07) I_BSEG-PRCTR NO-GAP,
    *** End Of Changes By Samir On 18 Sep 08 ***
                  SY-VLINE NO-GAP, (16) WA-XBLNR NO-GAP,        " CREDIT CARD NO.
                  SY-VLINE NO-GAP, (10) WA-LAUFD NO-GAP,
                  SY-VLINE NO-GAP, (08) WA-BLART NO-GAP,
                  SY-VLINE NO-GAP, (10) WA-BLDAT NO-GAP,
                  SY-VLINE NO-GAP, (16) WA-XBLNR1 NO-GAP.
          WRITE: SY-VLINE NO-GAP, (14) WA-DMBTR NO-GAP.
          WRITE: SY-VLINE.
        ELSE.
    *      LOOP AT I_BSEG WHERE BELNR = WA-BELNR AND GJAHR = WA-GJAHR AND PRCTR = WA-PRCTR .
          PERFORM F_COLOR.
          READ TABLE I_SKAT WITH KEY SAKNR = WA-HKONT BINARY SEARCH.
          WRITE:/ SY-VLINE NO-GAP, (10) WA-LIFNR NO-GAP,
                  SY-VLINE NO-GAP, (35) WA-NAME1 NO-GAP,
                  SY-VLINE NO-GAP, (10) WA-HKONT NO-GAP,
                  SY-VLINE NO-GAP, (42) I_SKAT-TXT50 NO-GAP,
    *** Changed By Samir On 17 Sep 08 (DEVK914671) ***
                 SY-VLINE NO-GAP, (07) WA-PRCTR NO-GAP,
    *              SY-VLINE NO-GAP, (07) I_BSEG-PRCTR NO-GAP,
    *** End Of Changes By Samir On 17 Sep 08 ***
                  SY-VLINE NO-GAP, (16) WA-XBLNR NO-GAP,     " CREDIT CARD NO.
                  SY-VLINE NO-GAP, (10) WA-LAUFD NO-GAP,
                  SY-VLINE NO-GAP, (08) WA-BLART NO-GAP,
                  SY-VLINE NO-GAP, (10) WA-BLDAT NO-GAP,
                  SY-VLINE NO-GAP, (16) WA-XBLNR1 NO-GAP.
          WRITE: SY-VLINE NO-GAP, (14)  WA-DMBTR NO-GAP.
          WRITE: SY-VLINE.
    *      ENDLOOP.                                 "End   for I_BSEG loop
        ENDIF.                                     "Endif for I_PAYR-KTOKK = 'Z001'
      ENDIF.                                       "Endif for g_detail = 'X'.
    ENDFORM.                    " WRITE_PRCTR
    Thanks in advance
    Raj.

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                  FROM BSAK
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