Deleted Items Not Syncing

This is happening with random users but not all.
User receives voice mail in outlook - deletes from inbox
On unity connection the voice mail remains in the connection inbox.
Now on other users the deleted VM is moved to deleted items in connection as expected and works just fine.
Unity Connection 9.1
Exchange 2010
Any ideas? I ran a re-sync on the unified messaging accounts and a reset but it still does not seem to be working for those select users.

I suspect you are enable Exchange cache mode and delete items offline.
If no, please recreate a new Outlook profile and check if the issue still persists. Thanks.
Tony Chen
TechNet Community Support

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