Deleted or Archived Items are not Reconciling

Hello all
It's 6 months I am dealing with a problem that my company IT doesn't seem to be able to resolve.
We have tried multiple enterprise reactivations without being able to change anything.
It worked all fine the first months, but here is what's happening since 6 months: If I delete a message on the Outlook on my Outlook *or* I move a message to an offline .pst folder created on my laptop hard drive. the message is NOT deleted in the BB. It stays there, even after weeks.
However, if I delete a message on the BB, then it is deleted on the laptop.
Wireless Sync on teh BB is set to on, is set to delete from "emailbox and handheld", with emailbox having the priority.
Any help, really any kind of help is welcomed.
Thanks a lot,
Maurizio

Sounds like you are on BES.
Give this to your IT guy.
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
If still not working and you moved a user mailbox.
KB20770 Email reconciliation does not work after moving a mailbox
Is the user over quota?
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
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