Deskjet 3050A/3056A "Please Upgrade Product"

There is currently an issue with the Deskjet 3050A or 3056A where it is asking you to upgrade the product when enabling web services. This issue has just recently started occuring, and happens to also be at the same time as the Black Friday sales.
Currently HP is looking in to the issue to resolve it, but at this time there is no ETA on the fix. In the mean time all of the other functions of the printer will work fine.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!
This question was solved.
View Solution.

Glad to hear you are getting further along now ran-d. What server error are you getting at this point? There may be a fix or it may simply be a higher than normal load on the servers causing this due to all of the new printers being set up.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

Similar Messages

Eprint stuck on please upgrade product ok

Initial setup of HP3056A printer Model J611h AKA CR239A
Was in process of the ePrint setup and pressed the ePrint button went thru the printers self check and displayed the error message: "Please upgrade product" with the OK to the right. Have pressed the OK button several times and now nothing happens.
Can wirelessly print to the printer but no eprint services. Can not find anything so far with help on what to do next.

Known issue and should be resolved in a week or so.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Tried to setup ePrint on printer and received Register Error, Please Upgrade Product

I was trying to setup the ePrint web service on a HP Photosmart Plus e-All-in-One B210a and whenever i tried to set it up on the printer I would receive "Register Error - Please upgrade product". I would also try to get the printer to update through the web interface and I wasn't having any luck. I'm wondering what I can do to get the printer to either update itself and get the ePrint enabled or if I can do it from the HP website?
Thank You,
Trevor Bensen

I hope you are doing well and sorry to learn you are having this issue
Can you share what is the complete printer model as well as this;
Operating System (including service pack revision)
Connection Method - USB, Hardwired LAN, Wireless?
Error messages - on printer screen and/or computer, any blinking light patterns.
I will do my best to help you;
Regards;
RobertoR
And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

REGISTER ERROR - Please Upgrade Product.......How?????

I am trying to set up my ePrint and I can not get my email address from my printer because it keeps saying I need to upgrade product. I have searched everywhere and can't find anything about this. I went through SETTINGS-PREFERENCE-PRODUCT UPDATES and it says my printer has the most current updates. What can I do to get my Eprint working?
Please Help

I hope you are doing well and sorry to learn you are having this issue
Can you share what is the complete printer model as well as this;
Operating System (including service pack revision)
Connection Method - USB, Hardwired LAN, Wireless?
Error messages - on printer screen and/or computer, any blinking light patterns.
I will do my best to help you;
Regards;
RobertoR
And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

What does this mean "We apologize for the inconvenience, but the ability to order books and prints is no longer supported in iPhoto 5. Please upgrade to a newer version of iPhoto to order these products.

what does this mean "We apologize for the inconvenience, but the ability to order books and prints is no longer supported in iPhoto 5. Please upgrade to a newer version of iPhoto to order these products." I want to buy a photo book and that message keeps popping up.

TD, LN - You guys make great points and I will take you at your word. Normally, I would not hesitate to update. I have a lot at stake here with a large vacation coming up with a great many new pictures anticipated. I don't know enough to understand what is meant by "verifying my library." Please give me some insight there and I will start the upgrade process tonight! Seriously, I have wanted to do this for some time, but have been scared away by reading too many situations on these forums.
TD - you have a good sense of humor. I know all versions eventually need to be left to die away. Support is not eternal. I am sure I missed the announcement that certain versions of iPhoto would no longer offer the ability to conveniently make cards, calendars, books, etc. Like the original poster, I was surprised to learn my version did not offer that functionality only by requesting it and getting denied. Sort of frosted me at the time, as you can tell by my original reply here.
If anyone can help me with the "verifying" question, I'll get off of here and let the original poster have his thread back!

My HP Deskjet 3050A won't let me print via my laptop!

I've had my printer quite a while now (about 3 years) it is a hp deskjet 3050A and has been set up with wireless. It prints off fine when I send something via Iphone, Ipod or Ipad over wifi, but when I try to send something via my laptop over the wifi (new toshiba with windows 8), it wont let me. How do I sort this problem out as I do not want to get a new printer. Why won't it let me print from my laptop?

OK so you have a new computer with Windows 8. You did install the new software and drivers for Windows 8 right? This always has to be done.
Download and install the full featured software and drivers from here.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4131&lc=en&cc=us&dlc=en&sw_lang=&product=5061...
Now try.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Need driver for hp Deskjet 3050A J611 series on a pre-Intel Imac

Looking for a printer driver for a HP Deskjet 3050A J611 series printer for use on a Pre Intel IMac

Newer drivers for older hardware runs into trouble. Had that problem with HP
over several systems and models of Mac. Sometimes if the printer and OS X
isn't too obsolete, drivers could be tried in one printer intended for a similar one.
The original installer CD for printer software drivers and extras is always a good
thing to keep, so long as there is a printer or a computer on-hand that may use it.
it's a matter of communication
Recent upgrade with newer computer & OS X, has me looking at printer drivers
and a suggested download from Epson of 1.3GB was not really adequate nor
was it necessary; but some 'expert' at Geek guys showed me a web site on his
Smart phone. The real problem was a USB cable to an AIO printer. The other
older printer could not use the 'correct driver' for the newer OS X, in same D/L.
Planned obsolescence is such a joy. Even when a product is almost bulletproof,
someone wants to sell something else. 'Profit-driven' tends to waste resources.
Cheap hardware & costly consumables. Wait til they charge us for good Air...!

Will print from IPaD but not laptop- HP Deskjet 3050A J611series Windows7

will print from IPaD but not laptop- HP Deskjet 3050A J611series Windows7

Hi 147,
Run the following utility.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&dlc=en&lang=en&lc=en&product=506...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

The HP Deskjet 3050A All-In-One J611 series printer I just bought is not compatible with my Mac Book Pro. What do I need to do?

I recently purchased an HP Deskjet 3050A All-In-One J611 series printer and it is not compatible with the version of the operating system on my mac book pro. I am currently running on OS X 10.4.11 and the printer is compatible with v10.5 or higher. What can I do to update the operating system on my Mac Book Pro?

10.5 will be harder to find & more expensive, I think I'd go for 10.6
Leopard requirements/10.5.x...
    * Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
minimum system requirements
    * 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
    * DVD drive for installation
    * 9GB of available disk space (I say 30GB at least)
Apple no longer has it for sale.
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 2GB at least)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It looks like they might still have it...
http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA

How can I setup a Deskjet 3050a/J611 to my Chromebox?

HP Deskjet 3050a-J611.
- Setup the printer, and once on, it printed the alignment page.
- Went through the menu on the printer, but it has no option to print the "information sheet." All I could get it to print is the configuration sheet, which has no email listed.
- Went to setup the eprinter in Google Chrome browser settings, but it just links me to the HP site.
- No instructions on how to use this printer with a Chromebox/Chromebook in the manual. HP offers Linux drivers, but never on their CDs, but the Chromebox doesn't do CDs, of course. And wow, is that print is really small to my 50-year old eyes.
- Says it is connected wirelessly and the printout confirms that, although I also have the USB cord connected to the Chromebox.
- Google offers no support, just pushes me to the HP website, which asked me to sign in using my "new eprint email."
What do? Thanks!
This question was solved.
View Solution.

The issue is that this printer is set up via USB, or something called auto wireless. The autowireless configuration requires a windows or mac computer to connect.
The alternative is the WPS setup method, if your router supports it you go to the wireless menu on the printer, there should be a WPS option, and then when you have pressed ok on that push thr button on the router. This will link the two devices together, and the printer will have a full connnection.
There is another alternative but it can be hit or miss.
In the wireless menu of the printer there should be an option to restore the defaults, select that.
Next on your chromebox if you look at the available networks you should see a network for your printer, likely labelled something like HP-print-3050a, connect to that.
In your web browsers adress bar type in 192.168.223.1 - it should load up a webpage for the printer.
In there you should be abl to go to network at the top, then wireless on the left, then there should be a wireless wizard to put in your home network name and password.
After this you should be able to get the info page by enabling web services, and then use google cloud print for printing from the chrome box.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

HP DESKJET 3050A ALL-IN-ONE J611 series

My friends.
My problem is very simple.
I have a printer "HP DESKJET 3050A ALL-IN-ONE J611 series" and she can not work properly on my laptop.
I have windowns 8.1 as soy experienced all your drivers and the printer can not work well.
Sometimes I can install it but the next day the computer can no longer print anything.
And so before bedtime to trash this printer and choose another brand'm here to request v.ajuda.
I would appreciate someone answer me for email
[Personal Information Removed]
greetings
jose melo

Hi @josedemelo , and welcome to the HP Forums!
I understand you're experiencing print issues. I would like to help.
Are you able to make a copy without issue?
Are you connected via a USB cable or a wireless connection?
I would recommend performing a power reset on your printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Deskjet 3050A ALL-IN-ONE J611 series ---- mac filtering problem

i have a HP Deskjet 3050A ALL-IN-ONE J611 and i cannot get my printer to connect wireless. Everytime I try to connect it it always tells me an error. The error says:
Issue: MAC address filtering may be enabled on your wireless router.
Solution: If MAC address filtering is enabled on your router you should disable it.
The thing is i checked my router to make sure the MAC filtering was not enabled and it wasn't. So why does my printer keep telling me this? if i can get passed this problem i think it would connect. The MAC address is already stored in the router.
[edited image by Moderator]

Hi skhjr,
Welcome to the HP Forums.
I see that you are having an issue getting the printer to connect over the wireless network.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Scanning problem with HP Deskjet 3050A - only scans about a quarter of the page

My HP Deskjet 3050A wirelessly prints just fine with my Mac Lion OS 10.7.3. But whenever I scan something, the resulting scan captures only about a quarter of the page, which is blown up in size to take up the entire page. (And I'm scanning regular 8"x11" documents.) And I can't zoom in to get the whole page. When I try to change the setting in Utility from jpg to pdf, to see if that will solve the problem, the Utility quits "unexpectedly" every time.
This question was solved.
View Solution.

Hi,
First, install the Critical Update below:
http://ftp.hp.com/pub/softlib/software12/COL41827/mp-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg
Now change the device settings as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Deskjet 3050A wireless printing problem with Macbook Air

Hello, I have a HP Deskjet 3050A printer that I have been using with my MacBook Air (2012 OS X 10.8.3) until a few weeks ago when it seemed to hang when trying to print and then say no printer found (even though it showed and was selected in the Printer options). So after a few weeks of this I decided to to remedy this issue once and for all by deleting the printer and 'refinding' it.
However, upon 'refinding' printer by adding it through System Preferences no printer is found - I have updated all Macbook air software.
All this time I have been able to continue printing wirelessly using my iPhone 4S and have changed no settings to the iPhone or 3050A which leads me to believe the proble the problem may lie with the Macbook Air?
Can you help resolving this please? Thanks

What router are you using? Have you restarted it by pulling its power plug momentarily?
If that does not work, download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Finally, reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printer :- HP Deskjet 3050A is not copying and printing properly

Hi ,
Could some body help me, i am tring to pring or copy my document but printer give me only paper with black and white lines or color lines. see in attached image .
please advise me what should i do to fix this.
thanks
regards
sumit

Hi there,
I understand you're experiencing issues with the scanner/copier on your Deskjet 3050A printer. I'm sorry to hear this has been happening, but I'd like to help resolve this for you.
Please click here to access a document in a very similar post that should help with your issue.
If this series of steps does not help please do let me know and we will see what else can be done!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Deskjet 3050A/3056A "Please Upgrade Product"

Similar Messages

Maybe you are looking for