Desktop app displaying white screen, OOBE fix not working

I've only just purchased the creative cloud today and for the past few hours I haven't had any joy in getting the desktop app to work. All that is displayed is a white box and no other options. I have searched the forums for solutions and came across renaming the OOBE file, the only problem is that I don't seem to have an OOBE file at all in my program files Adobe folder.
So far I have tried:
-Using the creative could cleaning tool to clear everything
-Reinstalling the desktop app numerous times
-Restarting my Pc
-Restoring my pc to before creative cloud and trying installation again
-Renaming the OOBE file only to find it doesn't seem to exist on my system, I search me pc for OOBE and found no results
Has anyone experienced a problem similar to mine and came across a solution?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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