Desktop CC app will not recognise Adobe ID

My Desktop Creative Cloud app will not recognise my Adobe ID. I continusly get the message "unknown server error". As a result I can't use the updater which currently shows 3 to the right of the Adobe icon. This has been a problem for more than a month. I have asked this question on two other ocassions with no success. Can someone please help. I am currently using Mac OS 10.8.4

Hi RolandoIV,
Kindly follow the steps in the mentioned kb and let us know whether it worked: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html .
Regards,
Romit Sinha

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Desktop CC app will not recognise Adobe ID

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