Desktop Manager incorrectly says my media card is full

As you can see from the image below, Desktop Manager reports that my media card is full but this is incorrect - the card is empty but for the 3 photos I took earlier today. I am running iTunes 9.1, Desktop Manager 1.02 (build 8) and OS X 10.6.3.
Any suggestions on how to correct this?

Hi there!
Here are some instructions for configuring your BB and Media Card to appear as USB drives within Windows:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
The only difference might be the version of DTM to use...5.0 is the current version.
Good luck!
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Similar Messages

Desktop Manager Won't Recognize Media Card Installed

I have installed a media card in my device. I have changed the default storage of new pictures to the card. I would like to move the other images from device memory to the media card, but Desktop Manager will not recognize the media card is installed. The media card does contain images, and I have successfully emailed attachments. How can I get Desktop Manager to recognize the media card?

Hi there!
Here are some instructions for configuring your BB and Media Card to appear as USB drives within Windows:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
The only difference might be the version of DTM to use...5.0 is the current version.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Media manager won't recognise media card or contents

I'm getting frustrated here... the Blackberry used with the old Roxio PC software work fine. The laptop has been rebuilt, and the new BB Media manager does not want to recognise the photos I have stored on the Media card. I can upload them individually (there are around 300 of them) to Facebook or similar, I can bluetooth them individually to my Apple. But can not get them off or access them on mass. The Apple PC says "Unable to locate media card". The Windows PC says the media card is encrypted. I want these pics, what am I doing wrong?
I also remember when I had the first BB that I could access all the files as if the BB and media card were HDDs - now, despite loading the USB drivers that will not work.
Can anyone help please - apologies if this is a fixed problem already... I have searched the boards but nothing is coming up that answers the problem.
Thanks
Adam

These are files from an SD card camera so have no natural reel numbe
Well, if you use Log and Transfer then FCP will assign it one. I use L&T for P2 and for the footage from my Canon DSLR, and FCP assigns it the name of the folder that I offloaded the SD card onto. Which is why I give the folders unique names...tape names.
Maybe FCP won't recompress properly as you aren't using an editing codec to begin with. "I have some h264 .mp4 files that I want to recompress into motion jpeg files for offline editing on my Macbook Pro." H.264 isn't designed for editing, so it might not work right. First convert to ProRes 422, then media manage smaller.
Shane

Blackberry Desktop Manager does not show Media Manager

First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Solved!
Go to Solution.

mamapajama wrote:
First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Hi...
I can help you with the download link...
The link is here
When you get to the page that has the downloads, pay attention to which version your downloading as some have media manager (near bottom) and some do not have media manager (near top)
Let us know how your doing...
Do you have XP or Vista?
H.
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If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Incoming file transfer cancelled. Your built-in media storage and media card are full

There is a knowlege base KB29417 descussing the error, and it says that we have to upgrade to BBM 6.1.0.37. The problem is I have 6.1.0.49 and cannot downgrade to that version.

Try transferring your files thru FTP, maybe be mediahub is having a problem when using Windows File Transfer. You could also try a reboot of the mediahub and use the teracopy utility for transferring large files.
Cheers.

Media Manager Grayed out in Desktop manager 4.7

Hi,
I have downloaded Desktop manager 4.7 with media manager and tried using it still i am getting inactiveed media manager.
please help

Just to make sure, did you all download the Desktop Manager that came with media manager?
Try going through the installation again but this time instead of choose the "Typical" option choose the "Custom" one. When you get to the screen with the dropdown arrows in the middle make sure the Media Manager doesn't have an X next to it. Choose the option to run it from the computer.
Also if you're downloading the desktop software instead of double clicking on the EXE file, right click it and choose to "Extract To" to extract all the files to a folder. After this go into the folder the you extracted the files to and look for a folder called "SR_MM" and run the "Setup.exe" file - It will take approximately 15 minutes to install the media manager software.
Message Edited by jmrmb80 on 06-01-2009 12:33 PM
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9530 Desktop Manager & Vista 32

Ok... I have been searching around the site quite a bit to see what I could find in regards to the issue that I am having, but nothing that is quite the same.
I've got my Storm connected to my computer via USB (either cradle or plain USB) , but Desktop Manager (from Verizon supplied CD and downloaded) does not see the phone at all. The weird part is that Vista see's the phone and memory card perfectly fine. I was having an issue with the device drivers not being found by Windows, but after pulling the battery as someone else in the forums suggested, the drivers installed perfectly. But still no way to actually sync my phone. I would love to reset the phone or reinstall Vista, but Vista is a clean install, only a few weeks old, and I don't want to lose everything I've got on the phone.
I have also tried pulling the SIM card, reinstalling Desktop Manager, different USB cables and everything that I could possibly imagine that may help. Are there any Windows hardware issues that I may need to know about that may cause issues... Besides Vista itself? Also has anyone notice a login delay when the Roxio Media Manager is starting after logging on, or even just using it in general?

I solved the problem! In summary I had to completely uninstall BlackBerry Desktop Manager software and then reinstall it. Once it hung during it's initialization (with my BlackBerry Storm connected) I simply disconnected the BlackBerry Storm, pressed the "Synchronize" button, setup the synchronization configuration with Outlook 2007, reconnected my BlackBerry Storm, and pressed the "Synchronize" button. More detailed steps follow...
1. Completely remove the BlackBerry Desktop Manager Software using the procedure described in Research in Motion Support Doc ID KB02206 - "How to perform a clean uninstall of BlackBerry Desktop Software" which can be found at:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
2. Download version 4.7 of the BlackBerry Desktop Manager software WITHOUT the Media Manager from this location on the Research in Motion website: http://na.blackberry.com/eng/services/desktop/
3. Install version 4.7 of the BlackBerry Desktop Manager software downloaded in step 3.
4. Execute the BlackBerry Desktop Manager software. Connect the BlackBerry Storm when requested by the software. If the software hangs, disconnect the BlackBerry Storm.
5. With the BlackBerry Storm connected (or disconnected if the Desktop Manager Software hangs in step 4) press the "Synchronize" button. Follow the setup wizard instructions for configuring the Desktop Manager Software so that it synchronizes with your application (I use Outlook 2007).
6. Once the Desktop Manager Software has had its synchronization configuration setup, connect the BlackBerry Storm, if disconnected in step 4 and press the "Synchronize" button. Let the synchronization process go to completion.
Once I followed the above steps all 2,136 contact records, 372 calendar records, 119 task records, and 95 memo records were successfully synchronized from my copy of Outlook 2007 to my BlackBerry Storm. Good luck and I hope this helps.
Stan Mattos

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Desktop manager problem with upgrade software

Hi There,
When i connect to the desktop manager it says that my device should be updated with the new software but then it runs through the program then says that it does not need to.
I have the Pearl 8120 and its running on version 4.5.0.174. is this the most upto date software or does it need updated???????
any help would be great
Alan

What version of the Adobe Application Manager are you using? Which operating system are you using?

Media card repair failed

Hi, I'm new to the forum. Anyway I bought my Curve 9360 in January from the o2 store. Last month a message popped up on my screen saying 'a media card has been inserted that contains errors. Do you wish to repair the Media Card now' I clicked yes. After that I got another message saying 'If lost clusters are found during the repair, do you want to save them?' again I pressed yes. The problem was successfully repaired. Today the same thing happened except this time it said 'Media card repair failed'. I searched how to repair it but I don't seem to understand how to do it.
Could somebody explain to me, in easy words that I will understand.
Thank you

There is a good chance the media card is going bad. Highly recommend you get a replacement.
Please click the Thumbs Up icon if this comment has helped you!
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LaCie desktop manager wont run in lion

Hi
I have just purchased a new 1TB LaCie D2 Quadra External hard drive and connected it by Firewire 800 to my 27" iMac.
I am aware of some compatibility issues, and the setup assistant would'nt run on Lion and you have to reformat manually, which I have done.
I then had to download v.1.4.3 of LaCies Desktop manager which has loaded and installed successfully, however when I launch the desktop manager, it says "No LaCie desktop manager compatible device found".
I am in dialogue with LaCie Support but the turnaround is about 1 response a day, and I am keen to sort this out....
Thoughts are that this forum will be far quicker ! !
Many Thanks

zeff from shanghai wrote:
Parallels Desktop is dead in my Imac after update to Mac OS Lion.
If you can't start Parallels after Lion upgrade do this:
Open Terminal and past this 5 command lines one after another. After pasting first line, sudo command will ask you for your user password, so you have to enter it and press Enter (only after first command):
sudo kextutil "/Library/Parallels/Parallels Service.app/Contents/Kexts/10.6/prl_hypervisor.kext"
sudo kextutil "/Library/Parallels/Parallels Service.app/Contents/Kexts/10.6/prl_hid_hook.kext"
sudo kextutil "/Library/Parallels/Parallels Service.app/Contents/Kexts/10.6/prl_usb_connect.kext"
sudo kextutil "/Library/Parallels/Parallels Service.app/Contents/Kexts/10.6/prl_netbridge.kext"
sudo kextutil "/Library/Parallels/Parallels Service.app/Contents/Kexts/10.6/prl_vnic.kext"

Bad media card

Can someone please help?!?
I've recently had some issues with my phone and needing to reboot it and now it says my media card has errors on it and I no longer have any of my ringtones or pictures.
The message reads, "A media card has been inserted that contains errors. To correct the errors please use a disk error-checking utility on a computer."
I'm hoping that someone out there knows how to correct this issue and help me get all of my things back.
Thanks!
Boyd

Hi
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2. Whilst it's out, remove the MC and clean the contacts with a little rubbing alcohol or methelated spirit but NOT water.
See if that resolves the problem.
If not, take the card back for a replacement.
Blackberry Best Advice - Back-up weekly
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BB can't see media card but PC can

Hi, I'm attempting to install a 4 gb Micro SDHC card into my Blackberry 8330 but I'm not having any luck. I can see and work with the card from my PC but not the BB. Here are the details:
BB software v4.3.0.127
Carrier = Verizon Wireless
Media card is a SanDisk (not purchase from Verizon) 4gb micro SDHC
Formated card in PC, no problem
added directories (recommended by another thread) for pictures, voicenotes, video, blackberry and ringtones
Changed Media settings on blackberry to match recommendations from other tread:
media card support is on
encryptions mode = none
mass support mode = on
auto enable mass storage = yes
The BB still tells me the media card cannot be read. If I try to format it from the BB, it says the "Media Card Format Failed".
Any help would be appreciated.
Solved!
Go to Solution.

Greetings, and welcome to the BlackBerry.com Support Forums.
Are you attempting the format or looking at the Media Card from the BB WHILE you are plugged to the USB?
Unplug and try it all again.
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Where does Blackberry Desktop Manager save the Passwords in Password Manager?

Ok, so I lost my Blackberry and am trying to figure out if there's any way to retrieve from password file from my laptop.
I've poked around and even called AT&T but I can't find anything that looks like the Password Manager file. What would the file be named? What would the extension be?

No, you have to click on the little button in Desktop Manager that says "BACKUP".
Your sync does not sync the Password Keeper.
Have you ever done a Backup?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Desktop Manager incorrectly says my media card is full

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