Desktop Manager Sync Problem

I have the latest desktop and device software. I can sync the BB with the Calendar in Outlook, but only after I added another Mail Profile as advised elsewhere. When I try and sync the Address book (with Outlook's Contacts), the Desktop Manager just beeps and terminates.
In a support article it was suggested to delete the Intellisync folder and trying again; no luck.
I activated the log function and get the following output:
Sat Feb 07 17:42:45 2009 -- Intellisync Log File --
Sat Feb 07 17:42:45 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245
Sat Feb 07 17:42:46 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245
17:42:47.093:
17:42:47.093: Begin ILX Session, Source=Microsoft Outlook, Target=Device
17:42:47.281:
17:42:47.281: Starting Standard Sync
17:42:47.328: Phase=10, User=20990006: Reading data from Device Address Book
Sat Feb 07 17:42:47 2009: Error 4128.4128 at .\Ilx_sdk.cpp line 220
17:42:47.625: Translation Unit Status: User=20990006, rc=104, Phase=10, TrErr=4128, SysErr=0 at .\xlatev3.cpp line 596
17:42:47.625:
17:42:47.640: Starting Sync from Scratch
17:42:47.656: Phase=10, User=20990006: Reading data from Device Address Book
17:42:47.890: Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=20990006 from Device Address Book (slow sync input for resync)
17:42:47.890: Phase=20, User=20990006: Reading data from Microsoft Outlook Contacts
17:42:48.750: Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=20990006 from Microsoft Outlook Contacts (slow sync input for resync)
17:42:48.765: Phase=30, User=20990006: Writing data into Device Address Book
17:42:48.796: Add 0, Change 0, Delete 0, and Leave 0 Alone in Device Address Book
17:42:48.796: Add 0, Change 0, Delete 0, and Leave 0 Alone in Microsoft Outlook Contacts
17:42:48.796: Phase=40, User=20990006: Writing data into Microsoft Outlook Contacts
17:42:48.890: Creating new Sync History File
17:42:48.921: History file 'C:\DOCUME~1\Bart\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\\20990006\1.ish' committed
17:42:48.937: Translation Unit Completed: User=20990006, rc=0
17:42:49.062:
17:42:49.062: End ILX Session, elapsed time = 1.000 seconds
Suggestions are appreciated!

I am having a very similar problem and I posted a long entry as a reply to another entry with my logs, things I've tried, etc. I'll followup as I learn more.

Similar Messages

Major desktop manager sync problem

i have a blackberry curve 8350i
desktop manager 4.7
outlook 2007
windows xp operating system
i installed desktop manager with no problems. tried to sync and continue to get an unknown error when i try to sync my address book.
i am able to transfer music and every thing else but not my address book from outlook 2007
i wanted to know if anybody has experienced this problem and knows how to correct it.
i tried to reset configuration, and delete the intellisync folder to no avail.
i am able to sync from my omputer at my job. but not on my home computer. i have no idea why and this is driving me crazy.
somebody help me please

Sounds like you may have a corrupt record in your address book/contact list.
See http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451&slic...
This will turn on advanced synchronization logging to help find the corrupt entry.
Look through this post as well. drizzt09 explains how to proceed to identity the corrupt entry.
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=48538#M48538
Let us know how it goes.
IrwinII
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Never ending Desktop Manager sync problem

I have the same problem that is all over the forums, web, etc. with synchronization hanging with my BB.
One of the more recent threads (http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-5-hanging-issue/td-p/3553...) had all the standard answers, reinstall software, pull battery, upgrade firmeware, etc. None of these work for any long period.
None of them work. Well, okay, maybe the first or second time. But don't sync for a few days and then try it and you're back to the same problem. Then I have to pull the battery, wait 10 minutes for the phone to come back up and then sync and then it will work. Maybe. I've even had it fail between sync operations that were within 10 minutes of each other with the phone never be disconnected or used in any other fashion. This is comepletely unacceptable.
Can someone from BlackBerry please, please, please address this problem once and for all. None of the workaround solutions work for any length of time. Not even out of the box which is when mine first failed after a first time install of everything.
What is going on here? Last time I saw problems like this were on a Palm III.
Thanks again for your help. Hopefully someone from BB is monitoring and will chime in.
For the record, I have a Tour (4.1.0.40 platform), on Windows XP (fully patched), Desktop Manager 5.0.1.
Thanks in advance and thanks for listenting.

Hello again,
As I think I answered you in the referenced thread, these forums are not user-to-RIM...they are user-to-user. Hence, you should not expect any response from RIM. If you want to escalate to RIM, your options are through your formal support channel (typically your carrier) or to bypass (usually at a fee) and open a case-based ticket with RIM directly.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Desktop Manager sync issues: windows closes the program

I have Windows Vista and my BB Desktop manager is v4.5. In the past 2 weeks I have been unable to sync my BB 8330 as windows closes the program after it compares the calendar in outlook and tells me I have an app crash. I have read all the threads and instructions to remedy this problem, and have tried each solution, but to no avail. I'm at a loss as to what to do now.
Solved!
Go to Solution.

Hi,
I have reread the entire post and I've got to tell you I missed the most important part.
Windows closes the program and Windows tells you there is a APPCRASH which is why there
is no reference to it in the knowledgebase.
Here is the correct forum: Microsoft Windows Vista Support
We will be glad to work with you on the Blackberry program side, this is a Vista error.
There are also many references to it on Google.
Let us know how it goes!
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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Desktop Manager Sync to Multiple/New Computer?

I have been successfully synching my 8330 with my desktop/Outlook using DM. Now I want to sync with the Outlook on my laptop/Outlook. I have DM and Outlook 2007 loaded on both machines.
Can I do 2 way synchs with 2 computers or will it be a problem?
If I cannot do 2x2-way synch, how to I change the computer that I am synching with (from desktop to laptop) without losing data and/or causing duplicates?
thank you

I am doing a 2-way sync exactly as you describe (desktop PC at work, laptop at home, both running WinXP, and not using BB Enterprise Solution) and it sync with no problems. No duplication of entries etc. BUT I am having big problems (shared by others) wth using the recently-released Desktop manager version 5.x.x. upgrade (from previous v. 4.x.x.) - don't install this until the problem is sorted - see related thread in this forum.

BB Desktop manager - sync not working both ways on new Tour

Events from BB will sync with Mac but if I put an event in iCal it will not sync with the BB.
Message: A SYNC ERROR OCCURRED. PLEASE RETRY SYNC during calendar sync
Contacts will sync both ways
Computer: MACBOOK PRO
MAC OS X: VERSION 10.6.4
BB Smartphone Tour 9630
v5.0.0.624
Desktop Manager software v1.0.4 (build 10) Currently says I am updated.
Worked the first time, when desktop override smartphone selected and appeared to worked for a couple of days then I started getting this error. I did initially check out all the syncing, with trial contacts and events and had no problems for those first few days.
I tried to FORGET DEVICE. Worked the first time, again when desktop override, but then stops working again and get same error message.
Only change was that I added another email account to the phone (mobile me account).
The main reason I went with BB over the other phones from my provider was to sync my calendars and contacts and now it is not working and I have only had the phone a week. So frustrated.
Thanks,

Hey raspes,
Welcome to the BlackBerry Support Community Forums.
When you're stating the BlackBerry Desktop Software is not able to find the calendar, do you mean it is not listed in the list of Calendars in BlackBerry Desktop manager?
Have you tried forgetting the device and then re-attempting the synchronization?
Go into Device>Forget Device.
Once completed close BlackBerry Desktop Manager and re-open and it will ask you to re-setup the synchronization and all calendars should be listed now.
-ViciousFerret
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Will Desktop Manager Sync with Sage ACT?

I have a customer who has a Windows Mobile device and is thinking of moving to a BB device as WinMo no longer works for him.
Will DTM sync with Sage ACT at all?
In the sync options you normally get the options of different programs to sync with, will ACT appear in this list?
Thanks
Tom

If I recall correctly, in the past Desktop Manager version 4.2.2 did sync with ACT!.
DM 4.2 is no longer supported by RIM.
The current support DM 5.0 does not. Sorry.
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Desktop manager sync

Hi there
Currently my desktop manager only syncs with my phone once when they connect via USB or Bluetooth. (Calendar, Notes etc.)
Is there any way I can set the frequency so that it syncs every hour or so? I don't see that option.
I am running version 5.
Thanks

Hi shaunjsmith,
The BlackBerry Desktop Manager can only be configured to synchronize automatically when connected or doing a manual synchronization. Unfortunately there is no option to synchronize periodically while connected.
Thanks!
-CptS
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Runtime Error with Desktop Manager Sync

When configuring the syncing options for my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "A session of that type has not been started." This occurs when attempting to configure any of the sync applications with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, as my contact list changes from both directions. Thank you very much, I hope someone has an answer!
Solved!
Go to Solution.

Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
Thanks,
Bifocals
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software Most important.
KB14346 Prevent BlackBerry Desktop Manager from starting automatically when the computer starts
KB03872 Invalid command line parameters error when starting BlackBerry Desktop Manager
KB14165
"Error 1500. Another installation is in progress. You must complete the
installation before continuing this one." occurs when installing
BlackBerry Desktop Manager
KB13187 How to uninstall or modify BlackBerry Desktop Manager on Windows Vista
KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
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Be sure to click Like! for those who have helped you.
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BlackBerry Desktop Manager sync error

When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based". The result is that there is no application configured to sync. How can I resolve this?
EDIT: Moved to create a new thread and changed the title
Message Edited by Andy on 11-05-2008 10:02 AM

http://www.blackberry.com/btsc/articles/693/KB15303_f.SAL_Public.html
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager Sync doesn't work on new computer

I've been using an 8310 for a number of months now and syncing it with Outlook 2007 using Desktop Manager 4.6 without trouble on a laptop running Windows XP. I just got a new computer running Windows Vista 64-bit and installed Desktop Manager 5.0. After setting it up and clicking the syncronize button, the sync status window opens up for a about 1-2 seconds and then disappears, without syncing any information.
I uninstalled 5.0 and re-installed 4.6 but get the same results. In both cases, there are no error windows that come up.
Anyone else have this type of issue and know what may be causing this?
Thanks.

I've got the exact same issue. I am trying a clean install of the software to see if that changes anything.
I was wondering if the issue stems from where the information is being pulled from. When I installed Outlook 2007 on this new computer, I made a backup of my .pst file & moved that over to the new computer. Since the exact file name is no longer the same, I wonder if that is impacting the ability of the synch process?

Desktop Manager .ALX problem with Blackberry Storm

Hi,
I am having trouble with the Desktop Manager when I try adding the Associated Press application to a Blackberry Storm (this application is available for free here: http://na.blackberry.com/eng/builtforblackberry/news.jsp). Just for reference:
*Desktop Manager Version: 4.7.0.32
*Device Software Version: 4.7.0.76
*Phone: Blackberry 9530 smartphone
In a particular section of the .ALX file that comes in the download for the AP application there is a section defining what .COD files should be downloaded to a Storm.
<fileset Java="1.0" _blackberryVersion="[4.7.0,)">
<directory>470</directory>
<files>
APNews_470_en_app.cod
APNews_470_en_app_core.cod
APNews_470_en_io.cod
APNews_470_en_core_image.cod
APNews_470_en_core.cod
APNews_470_en_database.cod
APNews_470_en_ui.cod
APNews_470_en_engine_core.cod
APNews_470_en_engine.cod
APNews_470_en_account.cod
</files>
</fileset>
Now if I try adding a "series" attribute, if I want to restrict certain versions of an application for certain phones (9500, 9530 or later phones for example). Like this:
<fileset Java="1.0" _blackberryVersion="[4.7.0,)" series="9500">
<directory>470</directory>
<files>
APNews_470_en_app.cod
APNews_470_en_app_core.cod
APNews_470_en_io.cod
APNews_470_en_core_image.cod
APNews_470_en_core.cod
APNews_470_en_database.cod
APNews_470_en_ui.cod
APNews_470_en_engine_core.cod
APNews_470_en_engine.cod
APNews_470_en_account.cod
</files>
</fileset>
I get an error message from the Desktop Manager telling me that:
"No additional applications for your device were found."
Is there a way around this, or is this issue being fixed?
Thanks in advance for any response,
Elliott M.

this is an eternal problem with versions. In my opinion you should look at how things are done on Mozilla Firefox addons version testers.
they use jokers like 3.0.x
which means the application is said to be valid for 3.0 and 3.0.1 and even 3.0.19.
The 4.7.0 OS is only for 9500 and 9530 OS. If there ever is another touchscreen device with 4.7, it will bear another y like ine 4.7.0.y , with y never used yet.
I hope you will find the answer you seek, though.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Ongoing Desktop Manager Sync Setup problem

Hello,
I am having the "Computer has to be connected to Internet" problem in trying to set up syncing for first time. I see this issue all over these boards as well as Crackberry and others. The first response is always referring to the vague and uninformative KB16471 article. That post is usually followed by several others having the same problem then the thread stops with no resolution. I have turned off firewalls, antivirus etc,removed the 4.7 and installed the 6.0 removed that and installed the 5.0, all were removed with Revo uninstaller deep removal to remove old registry and file remnants verified BDM permission in firewall, looked for registry tweaks found in some responses to no avail,plugged in phone via back panel USB, ran Wireshark and Currports and not finding BDM trying to use 80 and 443, ran Spybot, MalwareBytes, Avast, and Hijack This, I am at my wits end and see no solution being offered. I would appreciate some insight as this is about to be a deal breaker.
Thanks for your support.
Windows XP Pro
Blackberry 9650
Alltel Service

Does this mean anything to you guys?
[30000] (08/10 15:50:30.765):{0x49C} {IntelliSyncActivation} IntelliSync pre-activateion status: 7
[30000] (08/10 15:50:30.765):{0x49C} {IntelliSyncActivation} Start IntelliSync activation process.
[30000] (08/10 15:50:30.765):{0x49C} {IntelliSyncActivation} Open Internet.
[30000] (08/10 15:50:30.765):{0x49C} {IntelliSyncActivation} Connect Internet, Server Name: Cell Phones, Smartphones & Mobile Phones from BlackBerry.com, Port: 443.
[30000] (08/10 15:50:30.765):{0x49C} {IntelliSyncActivation} Open HTTP request, Object Name: /IntelliSync/service/SwUsageService.
[30000] (08/10 15:50:30.765):{0x49C} {IntelliSyncActivation} Initializing the crypto libary.
[30000] (08/10 15:50:30.796):{0x49C} {IntelliSyncActivation} Add the HTTP header.
[30000] (08/10 15:50:30.796):{0x49C} {IntelliSyncActivation} Send the HTTP request.
[30000] (08/10 15:50:32.500):{0x49C} {IntelliSyncActivation} Query the HTTP Info.
[30000] (08/10 15:50:32.500):{0x49C} {IntelliSyncActivation} HTTP response OK.
[30000] (08/10 15:50:32.531):{0x49C} {IntelliSyncActivation} Failed to activation, error message: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Body><ns1rocessSwUsageResponse xmlns:ns1="http://intellisync.rim.com/"><return>true</return></ns1rocessSwUsageResponse></soap:Body></soap:Envelope>.
[30000] (08/10 15:50:32.546):{0x49C} {IntelliSyncActivation} IntelliSync post-activateion status: 6

Enterprise License Manager Sync Problem

Hi.
I have CUCM 9.1 & Enterprise License Manager. I have installed licenses on Enterprise License Manager and in inventory added CUCM.
Everyting worked fine for 20 days, but from yesterday CUCM is showing below error:-
"The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices."
In Enterprise license manager CUCM status is "Registration Conflict". It also show :-"This product instance is already being managed by another Enterprise License Manager. Product Instances can only be managed by a single Enterprise License Manager. To manage the product instance with this Enterprise License Manager, delete it from this and the other Enterprise License Manager, and then add it to this one."
Also below message is displayed in Enterprise License Manager:-
"Enterprise License Manager is operating in demo mode. Install licenses to cover the licensing requirements of your product instances in order to avoid losing functionality in those products."
Please help to solve this problem.
Regards,
Andy

Hi Neo,
I have never tried but recommended would be to go for maintenance window.
Further, the message posted says The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices.
This means it can be done but why to take a chance.
regds,
aman

Can Mac Desktop Manager sync Yahoo contacts & calendar

Helping a friend with a Mac. want to see what is possible before talking to him so he doesn't get confused. He is using yahoo mail.
Can the new software on Mac sync calendar & contacts in Yahoo to phone? Or does it only do addressbook and iCal?
I don't see a PDF manual for the software. Is there one?
ThanksQ

Check this out: http://mobile.yahoo.com/blackberry#overview

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