Desktop Software 6.0 (PC) does not show OS 6 system software and core applications
I have installed DM 600_b047 on my PC (running WinXP w/ SP3). I have also installed both OS 6.0.0_rel862 and 5.0.0_rel1385 on the same PC. When I connect my Bold 9000 to the PC, DM shows everything that is installed on the device. However, when disconnect the Bold and I connect my Torch 9800, DM shows only the third-party apps installed on the device. DM does not show the System Software, Core Applications, Phone, etc. that are installed on the Torch.
On another PC (also WinXP w/ SP3), I have installed the same DM and OS software. DM on the latter PC shows all System Software, Core Apps, 3rd-party apps, etc. of both the Bold and Torch.
I would appreciate any suggestions how to get my other PC to show all BB software installed on the Torch. I have already uninstalled and reinstalled the DM and OS software on the one PC. It did not resolve my issue.
Thank you.
Here's how I resolved my issue:
1. On the DM's Applications page, click the "Import files" button.
2. Drill down to the folder containing the .alx files of the BB OS. In my case, that would be "C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9800M_v6.0.0.284_P6.4.0.120"
3. Select the alx files shown.in the files window..
4. Click the "Open" button of the dialog box.
5. Wait for DM to finish processing the selected files.
Voila! Now I see all the apps.
Maybe RIM's software and/or system engineers can explain how the DM software got into the condition where it apparently had not selected the .alx files.
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