Desperately trying to download iTunes 11.1 and have tried every suggestion I've come across in the discussions. NOTHING works! HELP!

I'm desperately trying to download iTunes 11.1. I have tried every single suggestion and link suggested in the discussions. My Mac tells me I need it for my iPhone with IOS 7, to connect it. I check for updates, then it checks, then says it's up to date but it isn't!! Still got the old iTunes! Have tried the download in www.itunes.com, I press download and 2 seconds later it says thankyou, but there's nothing there! Have tried from another link and try to open it and it says it's not recognized. I think I'm going to go insane. I have been trying iTunes contact but I can't get hold of them! Does anyone know what I can do? I'm technologically challenged so I only know the basics and have NEVER had a problem with updates, downloads etc, ever!!! HELP

I just tested it (on 10.6.8) and it worked perfectly well, so it may be something on your computer. You could try creating a new user account on your Mac and using that to try downloading. You can then install on that account and it will be available on your normal one.

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I am trying to download itunes 10.7 and keep getting "error writing to file C\config.msi\6f8a6.rbf. Can anyone help?

I am trying to download itunes 10.7 and keep getting "error writing to file C\config.msi\6f8a6.rbf" Can anyone help?

Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Any better luck with the security software shut down?

I am trying to download itunes 10.6 and keep getting this error message, "The feature you are trying to use is on a network resource that is unavailable to a folder containing installation package itunes64.msi". What do I need to do?

I am trying to download itunes 10.6 and keep getting the error message "The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes67.msi". Where do I find this or how do I get it?

"The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes64.msi".
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

TS3212 I am trying to download itunes to PC and it downloads but then says Service Apple Mobile Device failed to restart. Verify sufficient privileges to start system services. What do I need to do? I am an Administrator on the PC so what else needs atten

I am trying to download itunes to PC and it downloads but then says Service Apple Mobile Device failed to restart. Verify sufficient privileges to start system services. What do I need to do? I am an Administrator on the PC so what else needs attention?

Hi txatxo
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying a thorough uninstall and reinstall of iTunes as described here:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
- Ari

Got new ATV and all set up. It keeps loosing connection with iTunes on laptop and have tried everything suggested in set up guide. It works fine for a while then the iTunes account vanishes from 'computer' menu TV screen. Full Wifi signal on both devices

Got new ATV and all set up. It keeps loosing connection with iTunes on laptop and have tried everything suggested in set up guide. It works fine for a while then the iTunes account vanishes from 'computer' menu TV screen. Full Wifi signal on both devices so can't think what could be causing it to happen. Any suggestions please?

Sorry, I updated another thread I was a part of but didn't update my own thread.....ughhh!
I updated all of my ATV 2's and 3's to the latest firmware when it was released and have been problem free since. I do believe the major issue of not being able to connect after a period of inactivity has been corrected with the latest ATV firmware.
I can look at my network connection table using "netstat -an" in a CMD window and I do not see the massive number of connections I saw before the update.
Here is a link to the other thread I was referring to above:
https://discussions.apple.com/message/19952545#19952545
Have you applied the latest firmware updates to your ATV 3's?

Trying to download itunes keep getting error message 2, any suggestions?

trying to download itunes keep getting error message 2, any suggestions?

See Troubleshooting issues with iTunes for Windows updates.
tt2

I recently downloaded itunes 10.5 and have lost all my music. How do I retrieve it? Help!

I recently downloaded itunes 10.5 and have lost all my music. How do i retrieve it? Help!

shouldnt be too hard for them to not have sync as the default
Not difficult at all but iTunes is meant to be very simple to use. No one would know how to sync their music if the default was to not sync it.
many people will have an ipod that hoops up to itunes for first time and then will sync up and lose all songs
One big reason to make regular backups.

I think i deleted itunes completely from my pc and tried to reinstall using remove/restore and have tried repeatedly for a week to download/install itunes to no avail - any tips on how to either retrieve or download new itunes as i have lost my music?

hi - think i deleted itunes from my p.c and have tried repeatedly to reinstall using apple helplines etc. have tried add/remove to no avail - new install/downloads just not taking place - have lost 40 gig music as previous to this my p.c was not recognising my ipod classic - any helpful tips would be appreciated?

I tried to reinstall everything but I get an error because 1) the older version of bonjour cannot be removed and 2) an older version of quicktime cannot be removed which then says that itunes can not be installed without quick time.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I'm trying to download itunes 10.6 and it won't do anything

I keep trying to download the update for itunes (10.6) and when ever I select "download 10.6" it doesn't do anything. How can I fix this? I'm so confused :/

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple website:
http://www.apple.com/itunes/download/
Does that go through any better for you?

Trying to download Itunes 11.1 and it states need Apple support program??

Unable to download Itunes to my PC. I have the new IPAD AIR and need 11.1. ?? Do I need to download a flash player maybe? Error message states "need Apple support program"

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Trying to download Itunes 10.7 and am getting installer error message. Error occurs towards end of install process

I am trying to upgrade Itunes 10.7 so I can access apps for Iphone 4S. While installing I get an error message indicating theres is a problem with the windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Any idea how to resolve this issue?

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

I'm trying to download Adobe Flash plyer and it says for Firefox I need to click on "the yellow bar on top, and click on Edit Options", where is this yellow bar on top?

How do I download Flash Player?

You can ignore those instructions. I install Flash by downloading the manual installers and running them. For details of how to do that see the Adobe Flash troubleshooting installation guide - http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller

I need to download Firefox 3.6 and have tried to do so from your site, but it keeps going to the update. How can I get 3.6?

The newer versions of Firefox are incompatible with my website builder. Tech support advised me that Firefox 3.6 would work.

To add onto what Seburo says:
Firefox 3.6 came out in 2010. It is VERY old in terms of software and especially web browsers. Firefox is currently on version 36.0.4 and version 37 comes out next week. You should ALWAYS be running the latest version of a web browser. Don't believe me? If you are using 3.6, you are vulnerable to most of the bugs at https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/, and your browser can't use all the new features http://en.wikipedia.org/wiki/History_of_Firefox#Version_4.0 from version 4 down (there are lots). You are stuck in technology 5 years old and can't use all the modern awesomeness.
Honestly, if your website building tool only supports Firefox 3.6, you should consider finding a new tool. There are lots of modern web technologies (like HTML5, CSS3, etc.) that that tool is probably forcing you to miss out on.
If you really need to use that tool, can't upgrade, and firefox 3.6 is the only version that works (I'd try using it with modern Firefox, it might work) then use the portable version of Firefox 3.6 and use regular Firefox for all your regular surfing. (http://sourceforge.net/projects/portableapps/files/Mozilla%20Firefox,%20Portable%20Ed./Mozilla%20Firefox,%20Portable%20Edition%203.6.28/)

Tried to download iTunes 9 computer restarted itself did not continue

While trying to download iTunes 9 my computer froze and restarted itself. When I turned it back on it did not finish downloading and the iTunes i already had would not open up. When i tried to download iTunes 9 again it said "enter an alternate path to a folder containing the instillation package 'iTunes.msi' in the box below". When i tried entering another path it said it could not be found and to "Verify that you have access to this location and try again or try to find the instillation package 'iTunes.msi' in a folder in which you can install the product iTunes.'
What do i do?

HRESULT: 0x8007054f.
... that seems to have been the most popular alphanumeric code in recent days. (Just like katherine's one.)
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x8007054f.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and see if you can get Updates to install successfully this time. If you can get updates now, stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time?

Every time I try to download iTunes to my computer, it tries to save to an invalid E drive. How can I save it to my C drive?

When I have tried to download iTunes to my computer, it tries to save it to an invalid E Drive. I want it saved to my C Drive; how can I change that, it doesn't seem like it gives me the option.

Try the following user tip:
"Invalid drive X:\" install errors

Desperately trying to download iTunes 11.1 and have tried every suggestion I've come across in the discussions. NOTHING works! HELP!

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