Device is unreachable: Cannot import video from iPhone 5 to Win 8.1 PC

This error message has become the bane of my existence as it stands in the way of importing all my photos and videos from my iPhone to my computer and thus not having a 99% full iphone on a daily basis. Most photos are imported just fine, just the larger videos and a few of the old photos show the error message "The device is unreachable." The photos I also had on my photostream so I don't care if those don't move in but I'd very much like to import the 5/10min videos I made. Any help is much appreciated.

I had the same issue. Here is what I did and it works fine.
My iPhone is 5S with iOS 8.1.
On my iPhone, I went to "Settings" --> "Photos & Camera" and I then turned on both "My Photo Stream" & "iCloud Photo Sharing" (you may need to turn on only one feature and it may work...I did not try to turn one on at a time because I was so frustrated and I did not have patience...so I turned them all on). I then unplugged my iPhone and then plugged it back in...the Windows 8 window popped up and I transferred all videos at once. I then also could be able to use Windows Explorer to copy & paste the video files if I wanted to (I could not do this before I fixed it).
Good luck guys

Similar Messages

  • Cannot import video from iPhone because of "unrecognized format"

    I took a few videos with my iPhone and all were imported except one, which I actually had to use image capture to import it. But now on my macbook pro it says that I cannot play the file because it is not recognized by quicktime, but it is a quicktime file (.mov). The video does play on my iPhone though.

    I had the same issue. Here is what I did and it works fine.
    My iPhone is 5S with iOS 8.1.
    On my iPhone, I went to "Settings" --> "Photos & Camera" and I then turned on both "My Photo Stream" & "iCloud Photo Sharing" (you may need to turn on only one feature and it may work...I did not try to turn one on at a time because I was so frustrated and I did not have patience...so I turned them all on). I then unplugged my iPhone and then plugged it back in...the Windows 8 window popped up and I transferred all videos at once. I then also could be able to use Windows Explorer to copy & paste the video files if I wanted to (I could not do this before I fixed it).
    Good luck guys

  • Cannot import videos from a sony camcorder.

    cannot import videos from a sony camcorder.

    Hi cape_surfers, and a warm welcome to the forums!
    UPDATE1: About the MPEG-2 component included with iMovie ‘08
    UPDATE2: After raising a stink, I figured that I’d spend a little more time trying to figure out how to make my Handycam work with native iMovie ‘08. Turns out that you have to turn on the camera, wait for OS X pick it up as a USB storage device, and then hang tight for three or four minutes until iMovie detects that your USB storage device is actually a camcorder, and presents the import dialog. I’m glad that I can import native MPEG-2, but am somewhat puzzled by the delay.
    http://mccammon.org/keith/2008/04/24/importing-video-from-sony-hdd-handycam-to-m ac-os-x-105x/
    Also...
    http://www.mobilegadgetnews.com/index.php?showtopic=25362

  • Do not import video from iPhon 4s in iPhoto 9.4.3 (720.91)

    Do not import video from iPhon 4s(6.1.3(10B329)) in iPhoto 9.4.3 (720.91) on my iMac(iMac 27"_Intel Core i5 2,8 GHz_RAM 4 GB_HDD 3Tb_ATI Radeon HD 5750 1Gb_Mac Os 10.8.4)
    "unreadable files.
    Could not import because did not recognize the file format"

    Presumably you mean 'Does not...'?
    As a Test:
    Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
    Import a few pics into this new, blank library. Is the Problem repeated there?
    Post back with the result.

  • Aperture isn't importing videos from iPhone, only photos. I've tried plugged in and over wifi. Help?

    Aperture isn't importing videos from iPhone, only photos. I've tried plugged in and over wifi. Help?

    How did you transfer the photos from your other iPhone? If you did it by importing them from the old phone to a computer and then used iTunes to sync them back to the new phone, then you would delete them by syncing again using iTunes but this time change the selection of which photos are to be synced. Each time you sync using iTunes, it sets the non-Camera Roll photos on the phone to match the current settings/selection in iTunes.

  • I cannot import video from my camcorder. Although I have in the past.

    I cannot import video from my camcorder to Photoshop Premier 9. Although I have in the past.  What's wrong?

    Ask in the Premiere Elements forum and be much more specific. System info, exact camcorder model, project settings and all that...
    Mylenium

  • I cannot import photos from iPhone to iPhoto 11

    I cannot import photos from iPhone to iPhoto 11, I have delete all the pictures I captute on the iPhone yet iPhoto show me 10 picture squares that are grayed out. I tried to import these and I'm shown a message that says undeadable files 10 : The following files could not be imported. the files are in an unrecognized format.
    IMG_0192.JPG
    IMG_0193.JPG
    IMG_0194.JPG
    IMG_0195.JPG
    IMG_0196.JPG
    IMG_0197.JPG
    IMG_0198.JPG
    IMG_0199.JPG
    IMG_0200.JPG
    IMG_0201.JPG
    IMG_0202.JPG
    IMG_0203.JPG
    I have detele the iPhoto cache from user/library/caches/com.apple.iPhoto but it made no difference.
    Any advice is welcome.

    Yes, I did solved the problem. It was not with iPhoto but with the iTunes. Once I delete my phone profile all worked. I did not write the steps down but if you do it please post it here.
    Cheers

  • TS1500 I cannot import pics from iphone to PC

    I cannot import pics from iphone to PC

    connect phone to PC with cable, then explore the phone like it was a camera and find th epics and just copy to the pc.
    Read http://support.apple.com/kb/ht4083
    Message was edited by: Ocean20

  • How to import videos from iPhone 4 to PC?

    I'm trying to get a video that I recorded and edited with my iPhone 4 and iMovie, on my PC so I can share it with others. It won't email because the file size is too big (but the video is only 1:20...) and I uploaded it to YouTube but they removed the audio because it's copyright infringment. I've going through My Computer and a few other things and all the photos get imported but when I try and play an imported video it won't load and just freezes. Any tips?

    http://lmgtfy.com/?q=how+to+import+videos+from+iphone

  • Aperture 3 does not import video from iPhone

    Aperture 3 does not want to import my videos from iPhone anymore. This used to work perfectly fine before, now Aperture hangs as soon as I try to upload any video.
    Is this a known bug??

    I'm experiencing the similar but Aperture not importing photos from iPhone. When I go to iPhoto and import then it works. My software is all latest.

  • How to import videos from iphone 5c into windows vista

    How can I import videos from my iphone into windows vista.

    http://lmgtfy.com/?q=how+to+import+videos+from+iphone

  • Cannot transfer videos from iPhone 4s to PC with Vista--HELP!!

    Have valuable videos of my Dad (his health is declining rapidly) on my iPhone 4s. I want to download them to my PC, which uses Vista. This has been incredibly difficult. I used the most updated version of QuickTime, with no luck. The videos will transfer, but I cannot open them. Would purchasing QuickTime Pro help, or is this a waste of money? I have so many videos on my phone that I can't back it up. Need to transfer them ASAP.

    Hello, OcnBrez.
    I know how important these are to you and will do my best to help.  The first question I have is how are you importing these videos?  Any error messages received when attempting to play these videos?  Video importing does require Quicktime 7.6.2 or later.  Below, I have listed the article on how to import your photos.  I have also included the download link for the latest version of Quicktime for Windows. 
    iOS: Importing personal photos and videos from iOS devices to your computer
    http://support.apple.com/kb/ht4083
    QuickTime 7.7.3 for Windows
    http://support.apple.com/kb/dl837
    Hope this helps,
    Jason H.

  • How do i import video from iPhone to an external drive

    I have a lot of video clips on my iPhone.  I like to export them to an external drive.  I don't want to create an new iPhoto libraries.  I just want to move the video clips from my IPhone, such that later I can import selected one's to iMovie.  Once the clips are imported to an external drive, how do I delete them from the iPhone.  I don't want to have to delete them one at a time!
    thanks
    Hal

    Hi Halle,
    Connect the iPhone to your Mac using the USB/Lightning charge cable. Open the Apple provided app "Image Capture" (it should be in your Applications folder). Image Capture should recognise the iPhone as a connected device and create thumbnails for each video clip and photo. To select everything (including photos) click on Edit>Select All in the Menu. If you only want to import the videos you will need to click (or Command>Click or Shift>Click) on the video clips in order to select them. Then select Import at the bottom right of the viewer. But before that step, at the bottom left, you need to select Import to: Other (from the pop-up menu) then navigate to your connected external drive. All the selected videos will be copied to that drive.
    To delete all the videos from the iPhone, there is no quick way of doing this, as far as I'm aware. But to speed up the process, firstly select the Videos album in the Photos folder, then press on Select at the top right of the screen. You can now touch each video clip to invoke a tick mark (circled in blue). Once you have selected all the clips you wish to delete, simply touch the Trash icon at the bottom right. You may also be able to delete the clips when syncing the iPhone with iTunes, but I haven't tried this.
    John

  • Cannot import photos from iPhone 3GS

    For some mysterious reason I can no longer import photos or videos from my iPhone 3GS. I have iPhoto'09 (v. 8.0.4) on Mac OS X 10.5.7. Upon launching iPhoto my phone is recognized and the correct number of photos and videos is displayed, albeit without previews. Any attempt to import either photos or videos results in the error "The following file could not be imported. The file is in unrecognized format." (for photos) or "iPhoto cannot import your photos because there was a problem downloading an image." (for video files)
    Of course all photo and video files display just fine on my iPhone. The "Image capture" app is also unable to import anything - it goes through the motions of importing, but in the end nothing gets imported (but it does not display any error message.)
    I restarted both the computer and the phone a few times, no luck. Any help will be greatly appreciated.

    I've managed to fix this.
    After 3 attempts, Image Capture (instead of iPhoto) was finally able to pull my photos/video off my iPhone. There were a few shots missing, I'm guessing those were the "corrupt" ones. No idea how or why I could end up with corrupt images, the only shots on my phone were ones that I'd taken with my phone.
    After that, I opened up Photos on my iPhone, selected every photo and every video and deleted them all.
    Then I took a couple shots with the phone, re-opened iPhoto, and everything seemed to work dandy.
    Still. Lame.

  • Cannot transfer videos from iPhone to Pc

    Someone help please,
    It started a couple of months ago that I just could not transfer my photos and videos from the iPhone to the Pc..a week ago I finally found a software which called Photo Transfer App Version 1.2 and I can transfer my pictures but not my videos.
    Is there any other App to use to transfer the videos to the Pc as well?
    Somebody please help me it would be much appreciated..Thank you..

    See the Windows XP section near the bottom of iOS: Import personal photos and videos from iOS devices to your computer
    Also, note the following quote from near the top of that section:
    Windows XP can't import video files larger than 500 MB using Camera and Scanner Wizard. You can transfer these files from your device by selecting them in My Computer and dragging or copying the files to your computer's hard drive.

Maybe you are looking for