Difference Between PCUI and IC

Hi Experts ,
       I have been with other Forum area . I have had an oppurtunity to share with you all .
       The applicaitons of PCUI and Interaction center are developed usng
BSP , They are web based .
   only UI In could find is that PCUI is more intuitive than Interaction Center .
Could you share with the importance differnce .
Thanks and Regards ,
ManiPrabu

People Centric UI (PCUI)
People Centric User Interface provides a framework for developing web applications. This framework is based on the Business Server Page (BSP) technology and uses Model-View-Controller (MVC) programming model. PCUI developed applications can be easily integrated into SAP portals. Ease of use and excellent design principles makes PCUI a very helpful framework for developing stable, scalable and intuitive pattern based web applications.
PCUI is NOT intended as a general UI framework for all SAP customers. It is limited to CRM. Everything else is unsupported by SAP,even if shipped with others solutions like mySAP ERP.
Interaction Centre (IC)
IC is basically related to telesales, telemarketing, customer service, and call center management functionality that allows you to leverage IC (along with the Web) as your main touch point for all marketing, sales, and service interactions with your customers. It allows you to find out how your call center agents can execute call lists, qualify leads, update customer data, create orders, and process service requests and complaints. Evaluate the differences among service orders, service tickets, cases, and complaints. Get tips for your managers about how to save time by using IC to monitor call lists, review email and telephone queues, and evaluate service levels. Hear how your colleagues route and handle inbound e-mails and Web forms in IC and how they dispatch and escalate services to agents. Gain insights into how to automate your peripheral call center duties to allow your agents to perform more strategic activities. IC is not a framework for development but its already developed nd u just need some configuration.

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