Digital Disney movies will not play in iTunes 12.1.1

Digital Disney movies will not play when selecting play. I've used space bar, left and right laptop mouse button and enter. The other menu options have no issues. It's got to be only with the iTune extra when redeeming from Disney Blu-ray.

Well, I uninstalled the iTunes software and reinstalled the software. The songs in question are still not recognized. When I had unstalled the iTunes software, I went into "Program Files" and to the "iTunes" folder. Nothing was in the folder except a plugin for Last.fm. I had not removed that. Upon reinstallation, I tried to play the songs again in iTunes and they still to not play (nor do they even load). Any idea as to what this may be?

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