Disappearing dock -- Can't open Downloads folder

Hi All --
I have done a bit of browsing and I think my problem is related to a large jpeg file or something similar in the downloads folder that makes it impossible to open the "downloads" folder. I have tried to access the folder (to remove any large file) through many means without any luck. When I plug in my ext. drive and try to access my old back up downloads folder the finder crashes as well. It seems like every time I try to search or access the term "downloads" it crashes.
I have tried the kill dock thing for the dock -- it doesn't work. I think the problems are related. Can anyone help?
Thanks!!!

Double-click on your boot volume HD icon, select list view, click on the triangle next to Users, then on the one next to your user account, and then double-click on the Downloads folder.

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