Disappearing movie rentals on ipad
Just downloaded 2 rental movies thru iTunes -- but can't find them in the Videos section...
Where else should I be looking for them on my iPad??
With the restrictions setting, I think you can set age restrictions on movies and games and things like that which may have "blocked" the movies from view. A parental control thing if you will. I don't use restrictions so I'm not sure exactly how they work but I have seen a few users who have wondered why they were not able to download or sync apps but they forgot they had restrictions enabled. Once they turned off restrictions, they were good to go. I thought that would be worth a try.
I wish - and I know you do as well - that someone else would chime in and impart some wisdom on this one. I have seen a couple of other posts about disappearing rentals, but I can't remember if there was any resolution other than to contact customer support and ask to download them again.
Good luck, sorry I wasn't more help. I hope iTunes support comes through for you!
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You can't, rentals are one-time only downloads, and from http://support.apple.com/kb/HT1657 :
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
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Go here:
http://www.apple.com/emea/support/itunes/contact.html
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how do I fix this?Hello Trevor,
Thank you for the details of the issue you are experiencing with your movie rental. You have taken some really great steps to troubleshoot the issue. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
I recently rented a movie on my iPad, it was fully downloaded and everything, but when I tried to play it, a message appeared saying, "Could not load video." Help?
If it was fully downloaded, you need to make sure you have a good internet connection when starting to watch the movie. The time you start to watch it must be recorded to "start the clock" on your rental.
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And then see:
http://support.apple.com/kb/HT1390
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This may sound silly, but... When I rent a movie on my iPad and it expires after 24 hours, does the storage memory free up? Thanks! Kiefer, CA
Hi Kiefer!
Welcome to Apple Discussions!
It's not a silly question at all since there's really nothing intuitive about it. The movies won't be playable after they expire but you have to delete them yourself. From the Video app, press and hold the movie's icon for about three or four seconds until a little x comes up in a circle at the top left. Click that x to delete the movie ( and all that precious space it takes up) from your iPad.
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Hi gang,
I rented and watched a couple of movies on my iPad. They have expired. They still show up in the video app and are not watchable. How can I make them go away. iTunes says I've got over 3 GB of video content which MUST be those movies because I wouldn't have much else, and I want them to go away.
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dpIn the iPad manual - page 59
http://manuals.info.apple.com/enUS/iPad_UserGuide.pdf
Also launch the iPad help from Safari browser on the iPad
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I read renting a movie running ios 4.2 in IPAD would mean:
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Thanx
StephanCould you mean transferring a rental bought on an Ipad to a computer? From the following:
If you download a rented movie on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV: It is not transferable to any other device or computer.
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http://support.apple.com/kb/HT1657
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Hello fatch22,
The following article provides troubleshooting steps that can help get your iPad to reappear in iTunes.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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I rented a movie and tried to down load it on my iPAD but it keeps giving me a "Download Error." How do I get movie to download?
Hi russ anthony,
Welcome to the Support Communities!
I would suggest restarting your iPad and then following the steps below:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you continue to have issues with this purchase, here's how to report it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
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