Disappearing Start Items

I have a Start Button problem with a Windows 7 SP-1 computer.
When I click Start / All Programs, the list of programs duly appears but when I then left-click on any folder in the resultant list (e.g. the "Microsoft Office" folder), although the folder correctly expands to show
the short-cuts contained (Excel, Word etc in this example), they only stay in view fleetingly.  The whole thing disappears a split-second later, long before I can click on one of the short-cuts to run it.
Right-clicking on the same folder works fine.  E.g., When I click Start / All Programs, right-click on the Microsoft Office folder and select "open", a Windows Explorer window correctly displays the contents of C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Microsoft Office.  All of the Office shortcuts are there and I can double-click on them in the normal way.
The above problem only happens with folders.  Items in the Start / All Programs list which are individual shortcuts (e.g. the shortcut to Internet Explorer) work just fine.

Hi,
Did the issue occur recently, if is, you can try run system restore to the point when it work normal.
Start>type system restore in the search box>choose system restore and follow the wizard to restore your computer.
If not,  please first run Microsoft safety scanner to see if it is infected by virus.
http://www.microsoft.com/security/scanner/en-us/default.aspx
If it is not the issue, it is probably the issue that the related folders are hidden.
go to control panel>folder options>click view >check the box show hidden files.
go to c:\program data/microsoft/windows/start menu. if start menu folder is like clear. right click properties>general>uncheck hidden>ok.
http://support.microsoft.com/kb/2603415
Or you can try the methods in the following link.
http://coolthingoftheday.blogspot.in/2009/05/story-of-windows-7-and-empty-all.html
Please note: since the website is not hosted by Microsoft, it may be changed without notice, Microsoft does not guarantee the accuracy of the information.
If still not work, the user profile may have become corrupted. Create another profile for test.
Regards,
Ada Liu
TechNet Community Support

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