Disappointment with Lenovo Repair

Question

The fact that I have to post about my extremely high level of dissatisfaction with Lenovo is ridiculous. Perhaps I am in the small margin of users who have encountered low quality customer service and repair, but I believe that every company has the obligation to provide the highest quality of goods and services to their clientele. So on to my case.
I own a Lenovo Y-40-70, a laptop, which blogs and many reviews informed me, was of the best bang for the buck. A computer that was reliable, fast and cost-effective. I bought the computer for 850$. Please forgive for improper lingo, as I am not too tech-savvy.
8 GB ram
1 Tb HDD
24 Gb SSD
i7
For the two weeks or so, all was well. Any games I played ran smoothly and all that jazz. Then the blue screens started. PFN List Corrupt, IRQL errors, and some others. For some stupid reason I ignored the errors; 1: because they occurred infrequently and did not cause any harm, and two: my family was of the Apple cult. So this routine continues for another month or so, same frequency, then around late October the computer is absolutely plagued by the errors. I can’t even run the computer long enough to load any screen up. Fortunately I backed up all my documents to google drive, so I was good there. As a good customer of Lenovo, the first thing I did was call up customer service and ask for help. I have a hardware warranty that was good for one year, so assumed that I could send in the computer to be replaced, maybe even at a nearby convenient place. Wrong. I don’t know if this is company policy or whatever, but the customer service representatives ended up convincing me that I had to buy the software reset USB for 70$ before my hardware warranty kicked in. So, I dug deep and shelled out the 70 bucks for the reset, received it several days later, followed all the steps; the computer still did not function. By the way, these crashes had become so frequent that I was not able to observe the error reports. Also, the screen was acting funny, with many dead pixels on some load-ups, and general screen glitching on others. In early November I wasted another a day, and a box, sending the computer to Lenovo’s qualified ‘Warranty Support and Service Team.’ A couple days later I receive this message:
Thank you for choosing a Lenovo Personal Computer. You are receiving this email to inform you that after performing problem determination, we have identified the failing component(s) in your computer. Despite our best efforts to maintain inventory of all repair components, the part needed to repair your machine is currently unavailable. As more specific information becomes available we will communicate it to you via email, SMS text messages, or a telephone call. Rest assured we are working diligently to complete the repair in a timely manner and will do everything possible to provide current status updates as additional information becomes available.
Sincerely,
Lenovo Warranty Support and Service Team
The estimated arrival time was early January! However, to some pleasure, the broken part arrives early and the computer is sent back ‘repaired’ on November 26. The infected part was the motherboard. The next day, I power the computer and begin the process of reinstalling my programs and applications, and uninstalling the bloatware. Ahhhhh…. how gullible I was.
The blue screen flashes up with the same errors. Shocked, flabbergasted, frustrated, I write this letter of complaint concerning the poor quality of service Lenovo has in general. I wasted not only nearly a thousand dollars, but three weeks of my time. Wasting time is my pet peeve. Not appropriate for a mature and respected corporation. Do I have to wait another three weeks to receive a ‘repaired’ computer? I feel that in this situation I am obligated to demand a completely new system.

Answer 1

I should add that the damage to the keyboard deck was present when I recieved the laptop. I did not cause it.