Disc Burner or Software Not Found

I have been browsing forums and chats and all over the place about this. My issue was not an issue until I updated to 9.1. No problems burning before. No change in hardware, no change in discs, not burning a purchased disc that has been maxed out. Only change was the upgrade of ITunes. I have gone to the GEAR driver update page and tried that. I have tried uninstalling and reinstalling Itunes. ITunes recognizes the drive just fine to import a CD, but will not recognize it to burn a CD. It has something to do with the "LowerFilter" or something like that. I have seen on other sites people suggesting working with the registry, which is always a dangerous thing to do unless you really know what you are doing. This is obviously an issue with the new version of ITunes. If anyone has heard of a real fix for this, please let me know, otherwise just chalk me up to another disgruntled ITunes user waiting for another update that will fix this problem, and I don't want to pay them $29 for them to tell me that they are working on a fix.

Thanks for your post. I'm having the same problem. I used Window Media Player to burn the disc, but it was more work than it needed to be. Annoying.

Similar Messages

  • Keep getting Disc Burner or software not found when trying to burn a CD

    I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

    Hi daurel, 
    Thanks for participating in the Apple Support Communities. 
    It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps. 
    If the situation continues, be sure to try the tips in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
    Sincerely,
    Jeremy 

  • When trying to burn a CD I get the message "Disc burner or software not found"

    Itunes is not recognizing my CD burnner. I have no trouble importing music nor do I have any problems burning CDs outside of itunes. I have actually been having this problem for some time now. I kept hoping that it would be fixed in an update but alas the problem has persisted. Strangly I noticed in the diagnostic  it says the the user in not an administrator which is odd since I am logined in as an Admin. Can anyone help? Here is my diagnostic:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    TOSHIBA Satellite L305D
    iTunes 10.4.0.80
    QuickTime 7.6.9
    FairPlay 1.12.20
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 002CAAD00BAA7700
    Current user is not an administrator.
    The current local date and time is 2011-07-25 23:04:10.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon X1250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.4.0.80 (x64) is currently running.
    iTunesHelper 10.4.0.80 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

  • Help please - iTunes disc burner or software not found... with full troubleshooting details

    In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
    I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
    Solution 1, no updated firmware was available for dvd drive.
    Solution 2, not relevant because those files were not present when I looked for them.
    Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
    Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E:  in the next prompt which asks for Data CD/MP3 CD, Audio CD.
    So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
    Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
    Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
    Here are the diagnostics output I got:
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Hewlett-Packard HP Pavilion g6 Notebook PC
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 002AB1700B7C4780
    Current user is not an administrator.
    The current local date and time is 2014-01-20 18:23:52.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
    Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

    Hi there aaxim,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    -Griff W. 

  • When I try to burn a cd, itunes says "disc burner or software not found"

    after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
    here is a copy of my diagnostics
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    TOSHIBA Satellite L305
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0023AE1809B1BCC0
    Current user is not an administrator.
    The current local date and time is 2011-06-28 20:46:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
    iPodService 10.3.1.55 is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW  DVRKD08L on CDR media at speed 20X.

    Many thanks for the diagnostics.
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    With that one, I'd start with solution 3 from the following document:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

    I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
    The results to the diagnostics test are below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 5520
    iTunes 11.0.4.4
    QuickTime 7.7.4
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0035BB400AFA2018
    Current user is not an administrator.
    The current local date and time is 2013-07-14 17:29:40.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16002)
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Itunes says "disc burner or software not found" when trying to burn a playlist

    I ran diagnostics on my CD/DVD Drive and got this.  This is all greek to me  
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion GN561AA-ABA a6230n
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 001CAD4403BE4F90
    Current user is not an administrator.
    The current local date and time is 2012-05-22 08:54:12.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

    Refer to following articles:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    iTunes for Windows: Troubleshooting CD issues caused by device filters
    http://support.apple.com/kb/TS2372?viewlocale=en_US
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299

  • I get "disc burner or software not found" when I try to burn a playlist.

    I am now getting "disc burner or software not found" when I try to burn a playlist from iTunes version 10.6.1.7 on Windows 7 PC. I've not added any new burner software or made any software changes of any kind. I have NERO 8 and I checked the "burn rights" is set for "everyone".
    Is the any solution?
    NASA_1967 

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Why am I getting "Disc burner or software not found" when I try to burn a CD?

    I just got the Windows 8.1 update and installed iTunes.  Now I am getting this message when I try to burn a CD "Disc burner or software not found."  Everything looks fine in Device Manager.  This is what I got when I ran the diagnostics...
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    TOSHIBA Satellite C855D
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0171B5D80A5F8FD0
    Current user is not an administrator.
    The current local date and time is 2013-12-02 19:11:59.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2355.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Hey twdenton2!
    I have a couple of articles here for you that reference this issue and can provide some troubleshooting steps, and I will list them below:
    iTunes 11 for Windows: If you have trouble burning a disc
    http://support.apple.com/kb/PH12349
    Can't burn a CD in iTunes for Windows
    http://support.apple.com/kb/ts1436
    If the articles above do not resolve the issue, you will want to see this article for further troubleshooting steps:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/ts1374
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I updated to iTunes 12.0.1.26 and I am trying to burn a play list and it gives the following message: disc burner or software not found.  This is the first time that I have this problem.  Can any one help me please?

    I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
    Mac OS X Version 10.7.5
    I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message:  "Disc burner or software not found" .  I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything.  Can anybody help me, please?

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

  • Itunes 10 will not let me burn a CD says disc burner or software not found

    Can anyone help me? I am beyond frustrated. Never had a problem burning my cds before I installed win7. I have windows 7 and itunes 10, I have tryed to burn a cd and it says disc burner or software not found?????
    I have tryed to change speed to 2x, still does not work.
    Ran diagnostic test results show below:
    Microsoft Windows 7 Home Premium Edition (Build 7600)
    TOSHIBA Satellite A135
    iTunes 10.1.2.17
    QuickTime 7.6.9
    FairPlay 1.10.24
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.1.3
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number CA500B59C137F3AD
    Current user is not an administrator.
    The current local date and time is 2011-02-27 23:21:07.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: 4c6ddc5f634c55f6ea651ad3e9db7ff1
    The driver AFS.SYS is installed on the system.
    iPodService 10.1.2.17 is currently running.
    iTunesHelper 10.1.2.17 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    *replying to sara:*
    In your case, this seems to be the likeliest culprit:
    The driver AFS.SYS is installed on the system.
    See *Solution 2* for instructions on the AFS driver issue:
    [iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install|http://support.apple.com/kb/TS2308]
    (That's not the most common cause of this message nowadays ... other folks in this topic may have other problems afoot. However the document has other suggestions you can try as well.)

  • Disc burner or software not found...how do I fix this?

    Trying to burn a cd from itunes, never had a problem before and i get the message "disc burner or software not found'
    How do I rectify this?
    I have a Mac version 10.6 software and itunes is up to date.

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Cant burn Disc burner or software not found

    I can't burn a playlist to a disk. I get the message "Disc Burner or Software not Found"
    How do I rectify this? I have tried everything to get it to work but no luck
    here is my test.
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    TOSHIBA Satellite L655
    iTunes 11.0.4.4
    QuickTime not available
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0041BA8009958800
    Current user is an administrator.
    The current local date and time is 2013-08-04 17:54:04.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    Hey tfrith,
    Thanks for the question. I understand you are having issues burning a playlist to disc in iTunes for Windows. The following article provides three probably solutions, I have outlined them below:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    Solution 1
    Check with your manufacturer to see if there are updated software drivers for your optical drive. For more information about updating the firmware of your CD or DVD drive, see article HT3206.
    Solution 2
    1. Launch Windows Explorer.
    2. Navigate to C:\Windows\system32\drivers\.
    3. Check to see if either of the following two files are present. These files from a third-party software vendor are not supported by Windows and can cause driver conflicts with optical drives:
              - afs.sys
              - afs2k.sys
    4. If either of the files in Step 3 are present, move them out of the system32 folder. You should keep these files stored somewhere on your hard drive, as some of your older peripherals may require them. If you need the files in the future to use a device, you may move them back into the system32 folder temporarily.
    5. Reboot Windows.
    Solution 3
    1. Quit iTunes.
    2. Manually remove the GEAR driver software using the steps found here under the section "Removing GEAR Drivers."
    3. Remove any stand alone GEAR software installers from the Programs and Features control panel, if present.
    4. Install the updated GEAR driver.
    Thanks,
    Matt M.

  • Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.

    Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.  Windows 7

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS1436 Have downloaded and checked that I have the latest version of iTunes installed. When I attempt to burn a CD I get " Disc Burner in Software not found" or CD/DVD doesn't have connectivity to burn via iTunes. Can anyone help me please?

    I have ensured I have installed the latest version of iTunes and conducted everything to the point of burning from a playlist to a CD. When I do this the iTunes window states "Disc Burner or Software not found" "CD/DVD doesnt have connectivity to burn via iTunes".
    I have checked my drive and it reads a pre-recorded disc correctly. Any help please ???

    I have the same problem as simtagman. Would you mind looking at my diagnostics?
    Microsoft Windows 7 Home Premium Edition (Build 7600)
    Dell Inc. OptiPlex 745
    iTunes 11.0.1.12
    QuickTime not available
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00**********DA0
    Current user is not an administrator.
    The current local date and time is 2013-01-30 20:37:00.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel Corporation, Intel(R)  Q965/Q963 Express Chipset Family
    Intel Corporation, Intel(R)  Q965/Q963 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.1.12 is currently running.
    iTunesHelper 11.0.1.12 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    D: SONY DVD-ROM DDU1615S, Rev EDS3
    Audio CD in drive.
    Found 12 songs on CD, playing time 47:22 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:58:33
    Track 3, start time 08:07:13
    Track 4, start time 11:52:03
    Track 5, start time 17:18:13
    Track 6, start time 20:39:28
    Track 7, start time 23:42:71
    Track 8, start time 28:40:61
    Track 9, start time 32:44:72
    Track 10, start time 37:00:26
    Track 11, start time 40:09:35
    Track 12, start time 43:05:43
    Audio CD reading succeeded.
    Get drive speed succeeded.
    <Edited by Host>

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