Display and Print Problem with Reader 9.1.x

hallo
an external software produced pdf-documents. all of this pdf´s will work with all reader-versions 7 and 8. but with 9.x we have the problem, that the view is not korrekt. letters are not comlpete. this view will also be printed. this error is not on alle text-lines, but some lines show uncompleted letters. the manufacturer say, that is all standard and it is sure that the reader will have the problem :-) yes surely.
but maybe the reader is the problem. some ideas?
the attch file shows the error. it is a label and in the middel of the label: Tamaris-TREND or with reader 9.x T.......-TREND.
thanks
markus

testing and testing and testing
here the newest info
it is not the letter size. small or caps letters.
i added a new pdf. here under the bold number you must see "581*LAVENDER". but with reader 9.x it looks like the printer cardridge goes empty.
i´ll go crazy with this sh... :-)
thanks
markus

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