Display Extension Number Instead of Switchboard Number

Hi,
We are using CUCM system in one of our branch office, we want to display extension number instead of switchboard number when we call external. But the telecom company said the dial information we send is "Unknown", need to be changed to "National Effective"... The voice gateway is C2951 and it's configured by vendor before; I can't find any configuration related to that, or maybe there wasn't any. Can someone help with this? Thanks.

Make sure the phones have external phone number mask and under route pattern you have Use Calling Party's External Phone Number Mask - checked. Then follow the below to set the called party number plan:
If its a MGCP gateway then under the route pattern>called party transfomrations> set the called party number type to local/national/international depending for the respective route pattern.
Review: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmcfg/bccm-851-cm/b03cldpt.html#wp1350852
If its H323/SIP you can use translation rules. Review the below document:
http://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/61083-voice-transla-rules.html#type_plan
-Terry
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