Display universal work item from CRM work list

Question

Hello all,
In ECC system, we have defined several workflows. We can see the work item from the universal work list via the portal.
Now, we have a new request, we would like to see these work items form CRM work list.
I have checked the custo and I have questions:
1. spro- Customer Relationship Management under  UI Framework  Technical Role Definition  Define Navigation Bar Profile . Select the relevant navigation bar profile and add the specific UI objects WI_BOR.
please check the link http://help.sap.com/saphelp_crmscen70/helpdata/en/e9/7fec7e8f954e7fb60d56dd6324e313/frameset.htm
2. CRM->Basic functions->Worklists->Define Alert Inbox and Workflow Inbox->Define Object-Specific Navigation
=> here i am not sure if need to add entry, if yes, which entry ?
3.  need to define  ??
  RFC destination
. Transaction Launcher Logical Systems and URLs 
  and workflow substitute profile Id
Thanks in advance for your help.
Best Regards,
Elsa

Answer 1

I've found a solution.
I've been told that this problem is occuring
because the Work Item ID is not being passed correctly to the BOR basedtransaction.
The solution in my case is:
(1) Goto SPRO -> Customer Relationship Management -> IC Web Client ->
Basic Functions -> Transaction Launcher -> Configure Transaction
Launcher (wizard)
(2) Give the launch transaction id in the 'Entries' screen. The launch
transaction id is Z_ACTION_EXECUTE_WORKITEM in my case.
(3) Keep all the parameters same in the further screens until you reach
the 'Transaction Parameters' screen
(4) In this screen, the value currently being passed to Object Key is
//selectedAUI Workitem/WI_ID. Change this to
//selectedAUIWFWIAttachments/OBJECT_ID.
Goto last step and then say 'Complete'.