"Do not disconnect" image is frozen on screen

My 30 GB video iPod has been working fine up until today, when it would not appear on my computer. Frustrated, I stupidly disconnected it, and since it has been frozen on the "Do not disconnect" image, and the time I plugged it into the computer. I have taken all the appropriate measures to fix it (i.e. the 5 R's, etc.) however, nothing has worked, I am currently charging it wiht a wall charger, hoping it will magically fix it!!!! Any advice or assistance would be greatly appreciated!
Thank You!
Maren

I have had that same problem since beginning.
When it says Do Not Disconnect... DON't!
To a restart.
Lock on, of OK+Menu and hold it!
You may need to try it again.

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Do not disconnect image not going away

I recently had my 160g ipod classic returned after having the play button fixed. Upon recieving it I encounted the problem that either we could only get the apple image screen or the do not disconnect (with the crossed circle) screen. When plugging it back into the computer the do not disconnect image would remain, yet the computer was trying to acknowledge it.
How should I go about fixing this?

I have had that same problem since beginning.
When it says Do Not Disconnect... DON't!
To a restart.
Lock on, of OK+Menu and hold it!
You may need to try it again.

Frozon "Do not Disconnect" image and cannot restore

My iPod is frozon on th "Do not Disconnet" image and mt ipod is corrupt so i need to restore it yet i can as it comes up with an error saying "There was a problem downloading the ipod software for the ipod "ipod". the requested resource was not found." any ideas i really need help cause i cant listen to any music on my ipod as it is frozon and cant restore
Geo

I held the "Menu" button along with the center button
for about 6 seconds (as they state you should) and
all of the sudden the screen finally broke from the
"Do not disconnect" screen and began charging, now
everything is working as it should.
Oh my gosh, thanks so much, that did it! I, too, did not know that the "Select" button is the middle. And in fact, in all my prior repeated attempts to re-set my iPod, I had made a point of trying NOT to press the middle, but just the Menu button and the bottom button at the same time (since I thought that the bottom/play button must also be the select button). (Why did I think that? Answer -- because the 5R's instructions seemed, I mistakenly thought, to be saying to be careful not to touch the middle. I guess not. If anybody at Apple is reading this, please note that people like me can easily confused by unexplained verbiage like "Select button," apparently. Please consider tweaking the 5R's instructions to explain this to others.)

Do Not Disconnect is always on the screen

My 20 GB iPod is connected to my iMac, but it doesn't show it being connected and the screen says do not disconnect and won't go away...what should I do about it??? thanks!

same thing just happened to me, I was uploading stuff. Then my ibook shut off/froze. I restarted it and then my ipod had the 'do not disconnect' on it. I reset it, 'select+menu' .according to the support info, I wasn't supposed to lose files, I lost some and now itunes doesn't recognize the ipod application or whatever, it says to 'restore' the ipod. What the ****?
HELP!

Ipad not backup message has frozen the screen

ipad not backed up message has frozen the screen

Anupama K wrote:
ipad not backed up message has frozen the screen
Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Help with the DO NOT DISCONNECT frozen

I had just buy my ipod and I disconnected it by mistake while the sign DO NOT DISCONNECT was flashing. Now when I plug it it doesn't do anything. The Do not disconnect sign is frozen there and I can't reset it. Did I brake it? Is there anything I can do? Thansk you for helping me.
Elisabeth

First, try "resetting" the iPod.
For mine, that means turning Hold on then off, then holding down Menu and Centre buttons together for 6 seconds.
You should then be able to disconnect it.

Do Not Disconnect message

iTunes says my iPod has been synced, but the do not disconnect image still appears on my screen. When I press the eject button in iTunes, it says that my iPod is working with files in another program. Any help would be appreciated.
Windows XP

just wait a while. i would say, leave it in overnight on sleep mode on your computer. If it still is the same, i would thengo ahead and take a chance and pull the plug.theo

IPod continues to say "Do Not Disconnect"

No matter how long I leave my iPod connected to my computer to synch and charge, there is always a "Do Not Disconnect" message displayed on the screen. This is so even though (a) the battery icon shows a full charge (if I read it correctly; it has been charging for the past 18 hours, at least); and (b) iTunes says the synch is complete. What am I supposed to do? Leave it there forever? Ignore the message and yank it out anyway? I saw a post somewhere recommending to "Deselect Enable Disc Use" in options but I have found no such option.

If you look at the pictures on both the linked pages (that planb77 mentioned) you will see the Summary tab +in the picture.+ Click on the iPod that is listed under Devices and the Summary screen is displayed.
BTW, although it was partly explained in the linked articles, you should always use the "eject" or "safely disconnect drive" buttons of any device that can be written to. In other words, memory keys, iPods, mp3 players etc. Using that button allows the computer to check that the device is not in use. If it is - and you simply pull the device out, any file that has not yet been fully saved will be corrupted.
Glad that both myself and planb77 were able to help.
Phil

Constantly getting "Do Not Disconnect"

Hi,
OK so I have a video ipod 60gb. I keep getting the DO NOT DISCONNECT thing flashing on my screen as soon as i connect it to the usb.
I have uninstalled the usb port, reinstalled it, same thing happens. I have erased itunes and reinstalled it, same thing happens. I have pressed the middle button and the menu button to reboot it, it reboots and then goes back to its "do not disconnect" thing again. I have restored the thing like 5 times, nothing makes a difference. Someone help me, I want to be able to use it again.
Thanks,
Liav L.

The answer could be as simple as you have your iPod enabled for disk use. If this option is switched on then the Do Not Disconnect will stay there until you manually eject your iPod.
Connect your iPod and in iTunes 6.x go to Edit>Preferences>iPod. Under the Music tab see if your iPod set to automatically sync (automatically update songs and playlists) with iTunes and also has a tick in the box marked “enable disk use". In iTunes 7 this option is to be found in the iPod preferences "Summary" tab. Remove this tick and your iPod should automatically disconnect after it’s finished updating.
If you have your iPod set to manual update, the box will be greyed out and ticked by default, in that case check this link: Safely Disconnect iPod

No matter what I do - it always says "DO NOT DISCONNECT" when I conncect

As soon as I hook it up to my computer - it goes to the Do Not Disconnect screen and just stays there forever. I left it on over night and it still said it. I've reset it and it still says it.
Please help.

Hi pmason09!
The following is from the "iPod User Guide".
If You Want to Disconnect iPod, but the Screen Says “Do not disconnect”
• If iPod is transferring music, wait for the transfer to complete.
• Select iPod in the iTunes Source list and click the Eject button.
• If iPod disappears from the iTunes Source list, but you still see the “Do not
disconnect” message on the iPod screen, go ahead and disconnect iPod.
• If iPod doesn’t disappear from the iTunes Source list, drag the iPod icon from the desktop to the Trash (if you’re using a Mac) or click the Safely Remove Hardware icon in the system tray and select your iPod (if you’re using a Windows PC). If you still see the “Do not disconnect” message, restart your computer and eject iPod again.
However, when I had the same problem as you describe, the following worked for me:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.
Hope this helps!
Judie

"Do Not Disconnect!?" "Firmware. Disk Write Error" ???????? Help Please

Ok, heres the deal. I restored my ipod...but now it contiunes to have a "! in a triangle shape" sometimes refferes to as a "sad ipod" Well ive read the Whole Freakin Apple Site tryed the "5 R's" they say to try and others but still the same thing. And as a resul of Restoring My ipod mini it will not connect to itunes. It continues to say "Do Not Disconnect" on the ipod mini screen.(This is very very annoying) Then in itunes it will say "ipod updater" or something or that sort...(now get ready this is the biggest twist) so i click update....wait a sec as it connects..then it says...(ok here it is) "Firmware. Disk write error"...all at the sametime my ipod is displaying on its screen "Do Not Disconnect".........well im baffled so if anyone can please help me...i would repay them with my life....Im literaly dieing without it.
ipod Mini Windows XP Pro

“Firmware Update Failure” Possible Solution
-- Disconnect the iPod
-- Right click on "My Computer"
-- Select "Manage"
-- Select "Device Manager"
-- Expand "Universal Serial Bus controllers"
-- Right click on "Enhanced PCI to USB Host controller"
-- Click on "Disable"
-- Click "OK" to accept changes
Run the Updater software (Start==>Run==>iPod) and wait till it says to "Plug in an iPod to update it"
Plug in the iPod and wait (for a long while). It takes awhile because you are now running at USB 1.1 speeds. When it finally shows up, do the "update" or "restore", which ever you were trying to do.
You can try to re-enable the "Enhanced PCI TO USB Host controller" after you are done running the Updater software and try to copy your songs and pictures to the iPod. This may or may not work. If not, revert back to USB1.1.
See: iPod not recognized correctly on Toshiba laptop

Ok/do not disconnect - mismatched messages

When iPod is done synchronizing, iTunes shows the OK to Disconnect message, but it takes about another 30 seconds sometimes for the iPod message to change from Do Not Disconnect to the main menu screen.
Does anyone know if it OK to go ahead and disconnect the cable when iTunes says it is OK, even though the iPod still says do not disconnect? It is a pain to sit there and wait the extra time, but I don't want to mess up the software/data load either.

If it were me, I would wait. You risk corrupting the iPods hard drive if you disconnect whilst data may still be transferring. Worth waiting the extra few seconds.
See these.
About the Do not disconnect and OK to disconnect screens for iPod.
Disconnecting iPod from your computer.

Please help me - "Do Not Disconnect" Message Will Not Go Away

I got my ipod late 2006 and it played perfectly until just now. I had it hooked to itunes, unplugged it when it was safe and right away a "do not disconnect message" came on the screen and will not go away. And this message is different from previous ones in that it is not blinking at all. I hooked it up back to itunes and a message came on which says:
"itunes has detected an ipod that appears to be corrupted. You may need to restore this ipod before it can be used with itunes. You may also try disconnecting and reconnecting the ipod".
So should I go ahead and restore it and everything will be alright. Sorry if my query is stupid but I've never had any problems with this ipod (or my previous one) and I don't want to mess up. Thanks for any help.

1. My iPod froze... ...while playing a song or My iPod Won't Turn Off
Reset your iPod. [You will not lose any songs or anything, this is like a 'reboot' for the iPod.]
This is the "catch-all, first try, let's hope it only needs a reset" step that everyone loves:
§ Toggle the Hold switch to on, then back to off (none of the red is showing).
§ Press and hold down the Menu and Select (Center) buttons for 10 seconds
(until you see the Apple logo) as shown in the picture.
2. My iPod Won't Turn Off
The normal way to turn off an iPod is to hold down the Play/Pause button for 2-3 seconds. Sometimes, the iPod gets into a state where this does not work.
The short-term way to fix it, is to reset your iPod. See 2. above.
Some report this symptom is defined as a hard drive fault from the 2006-1-10 Update. Which, for V4 and under versions, and possibly even Nano and Video, the hard drive will not respond to both ways of turning off, or soft reset. forcing the user to restore the iPod. or let the power run dry. The only real solution of this is to find an updater that restores your iPod to a version before the 2006-1-10 updater. (e.g. Updater 2005-6-26. Which reverts to 1.2) Currently, no possible solution is found by Apple. As Apple replies with an automatic response stating to send the iPod in for replacement.
Others report that a restore including a full update to the latest version fixes the problem, the only downside being that of course "restore" wipes all your songs and photos and you have to reload the iPod from scratch. Yet another reason to backup your iPod.

Ipod frozen on Do Not Disconnect and Lock symbol is on screen

I didn't realize that my IPOD was in the "hold/lock" position when I plugged into my computer. I got a message when Itunes opened that said I had to reset my ipod, but i can't do anything. Its frozen on the Do Not Disconnect screen and the "lock" symbol is in the upper lefthand corner. I have tried to reset with the Menu & scroll button but NOTHING. It's just frozen.
Help.
Fith Generation IPOD 60GB Windows XP

Your issue sounds almost exactly like what happened to my iPod. Have you disconnected your iPod from the computer and the image still remains frozen? Or is it still connected? If it is still connected, reset your iPod from iTunes. When it's plugged in, iPod should appear under devices and there should be an option to "Restore iPod".

Do not disconnect screen is frozen on my ipod

I have a video IPod 30G. I got a new computer and I downloaded the new itunes 7.0. It recognized my ipod but it would not let me add my current 1800 songs to the library. I ejected my ipod on itunes several times and nothing happened. I went ahead and disconnected my ipod from the usb connector like I've done before and now it froze and the wording "do not disconnect" is frozen on the bottom of my screen. I tried to reset it, but it's still frozen. I tried to connect it back again and now it's not recognizing my ipod in itunes or my computer. When I do connect it, it does not regcognize my device? I ran a diagnostic through itunes and it shows that there is a connection problem w/ my ipod. What can I do? I've tried to turn it off and on and nothing is working. Please help!!

I drained the battery, and the "do not disconnect" screen finally came off.... I must have reset my ipod, I lost all my 1800+ songs,. But I have a new problem, when I connect it to the usb port, itunes opens up but has an error message saying to go to the summary preference and select restore to factory setting??? I don't show that anywhere in my IPOD, where is the "summary" icon? My computer can recognize it as a drive but itunes can't...what do I do now..?

"Do not disconnect" image is frozen on screen

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