Do you have to book for a Repair

I don't know if you have to book for a repair for my iPod or can I just go in and give it to them? Please help my screen is smashed and I use my iPod so much I'm really desperate.

See: http://www.ifixit.com/Guide/Installing+iPod+Touch+4th+Generation+Front+Panel+Rep lacement/3639/1
and http://www.youtube.com/watch?v=dgcmZa5dCNo

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