Document attachments don't open when tapped on iphone

I've recieved docs in my email (not outlook, just hotmail, outlook another nightmare)but can't open them. The file names are supported; excel and word docs both cases. I tap them, the phone behaves as though its looking for something and then nothing appears, no document, no icon, no nothing. The phone has been synced but not set up with my email account, other than just reading my hotmail account from the browser.
Is there a step I'm missing? Do I need to do something in settings for email to make this work?

Yes, after you have selected them to download, after they download you must touch the screen again to open them.
That's it!!

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