Document in queue will not print or delete. Printer now stuck.

A document I sent to the printer would not print and now will not delete.  Status in queue has said deleting for the past two days.  This is preventing anything else from printing.  I have tried everything I can think of.  Need suggestions.
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Hi,
From the Control Panel, open Administrative Tools and select Sevices.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document has been removed.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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