Does anyone else have this much trouble with Verizon Customer Service?

Question

I cannot get any Verizon Customer Service to answer me through email or correct their errors through their store or through the telephone customer service.  I have written to them three times with no reply back (although it says it will be answered within 48 hours), gone to the Verizon local store, and called them numerous times.
Ever since I purchased three i-pads for my sons as Christmas gifts my life has been nothing but stress while dealing with Verizon and Best Buy while trying to get a jet pack added to our account through Best Buy and trying to straighten the mess out through Verizon. 
My bill is so messed up, of course in their favor, and they cannot seem to figure out how to fix it or else they don't want to take the time to fix it.
I own my own business and they should know that you NEVER just IGNORE the customer.  They eventually do go away (to another company).  When a company will not ANSWER complaints...there IS a problem!  I am taking the next channel up.

Answer 1

This is what happened.  I bought the three i-pads at Best Buy because that is where we buy all of our computer products and it didn't occur to me to buy them at Verizon...Hence, that is why it went through a third party.  Later, I found out I would have paid a much higher price, according to a Verizon salesperson,  so I am glad that I didn't.  But anyway...I bought two jet packs with the three i-pads because I didn't think two of my kids had internet connection so of course, I wanted them to be able to use the i-pads when they opened their gift on Christmas.  I have a business account with three smart phones already with Verizon.  The Best Buy salesman attempted to put the two jet packs on my business account, but he said they would not transfer on that account because it was a business account, so he had to open a new individual account and that Verizon would transfer it over to my business account.  Right then, I could see dollar signs.  That is why I went to the Verizon store the next morning (Christmas Eve) to straighten it out before letting it go on any longer.  I explained everything to the sales person and he assured me that he fixed everything.  I explained to him that I wanted to add the two jet packs on to our account...and for them to share our 6 GB of DATA at the present time until we could see how much we used first.    Seems that one of my sons did have internet and he didn't need the jet pack.  I called Verizon and was told to return it to Best Buy and I would not be charged for it since there was NO USAGE of data on that jet pack. We returned that jet pack.  HOWEVER, the wrong jet pack was cancelled.  So the one that was taken back was not cancelled through Verizon (it remained active) and the jet pack that we kept had no service and was cancelled.  Was that Verizon's fault? Or was it Best Buy's fault?  I don't know...but it was not my fault!  My son lives out of town and he had to bring his jet pack in to Best Buy in order to get service on his jet pack reinstated.  So therefore, he went a week without service, yet we were still being charged for two jet packs...$ 50.00 PER jet pack plus they tagged on 5 GB PER jet pack, which is not what we signed up for.  The charge should be $ 20.00 per month to add the jet pack on to our business account.  We are aware that we can contact Verizon *611 to talk to an agent because we have talked to them approximately five times already.  I have emailed them three times with no reply.  I have never had a problem before this, but I never had any issues so never had a reason to contact them or deal with customer service before.  Jimfitzgerald...the reason people deal with a third party is that it saved us $300.00 from Verizon's price and we purchased these for 18 months with no interest.  Had I known that Best Buy and Verizon do not work well together, I might not have ever bought these at all...But we have one jet pack now that we added to our account and still are being over charged for the two jet packs @ 50.00 per jet pack @ 5 GB data each...totally ridiculous.  My son tried to straighten it out and was told by Verizon that we had one of the jet packs since 2011 and the other one since December 2012.  Finally, Verizon said they understood and would straighten it out...But our bill is still wrong.  How do you get them to answer your complaints?  How do you get them to understand?  If I don't pay our incorrect bill, they told me they will cut off our service and they are our business phones.  Suggestions?