Does Mozilla Respond To Cash Report When FIREFOX Crashes?

I'm getting a lot crashes. I have asked for help when it crashes but never heard any thing back. So the question is what good are the crash reports when no one reads them?

We don't respond to every individual crash report that comes in, but we do look at them, and track trends and and use the crashes to help fix future versions of Firefox. Are you having a specific crash? If you would like help resolving it feel free to give us the crash ID :)
#Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
#Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

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When firefox crashes I lose all of my pinned sites.

When Firefox crashes or freezes and has to be closed, I lose all of my pinned sites. Why are these saved somewhere?

App (pinned) tabs and Tab Groups (Panorama) are stored as part of the session data [1] in the file sessionstore.js [2] in the Firefox profile folder [3].
Make sure that you do not use "Clear Recent History" to clear the "Browsing History" when Firefox is closed because that prevails and prevents Firefox from opening tabs from the previous session.
* https://support.mozilla.com/kb/Clear+Recent+History
* [1] http://kb.mozillazine.org/Session_Restore
* [2] http://kb.mozillazine.org/sessionstore.js
* [3] http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox
It is also possible to use:
* [http://kb.mozillazine.org/Menu_differences Firefox/Tools > Options] > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"
If you use cleanup software like CCleaner then make sure that Session is unchecked in the settings for the Firefox application.

When firefox crashes it not restoring my tabs I once had up ? :(

when firefox crashes it not restoring my tabs I once had up ? :(

You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
If you get that "Well, this is embarrassing" window then that means that Firefox has crashed more than once and there should be a sessionstore.js and sessionstore.bak file.
See also:
*http://kb.mozillazine.org/Session_Restore
*https://support.mozilla.org/kb/Session+Restore

When firefox crashes and reopens it offers to restore pages hours/days old.

When firefox crashes and is reopened, it usually brings up the pages that were open during the crash, but many times when firefox crashes, it will offer to restore pages that I did look at but that are hours/days old.
e.g.
I will be on youtube, facebook, my school website, and pandora. Firefox crashes. I reopen. Firefox offers to restore google search, my email, and wordpress, which I had looked at the night before.

I have a similar problem. Recently my FF8 has been crashing a lot. It regularly locks up an entire core of my PC and often just shuts down. It has just done it a moment ago and when it started back up it did the whole "this is embarrassing" thing and asked me if I wanted to reload my tabs. I deselected the one that I was trying to view as I suspected that it may have been the cause (unlikely; it was node4.co.uk) but anyway, let's skip it just in case. Click on the button to restore and up pops my homepage only. So all of my other tabs, which I was using for work incidentally, are gone.
This is not the first time this has happened on FF8. It happened a lot recently on FF6 I think it was (so hard to keep track now, Mozilla) and I switched to Chrome as a result, but it turns out that it crashes even more than FF6 did. FF7 was a vast improvement but FF8 is so unstable/unpredictable for me at the moment that I think I'd rather use IE9 than this. It's driving me mental, clearly! I wish I could kill the process manually and have it retry restoring tabs. Hey, there's an idea Mozilla; give us a menu item that allows us to restore the session to how it started to try again or at the very least get a list of the pages we were looking at. They don't show up in Recently Closed Windows and the Restore Previous Session is greyed out too. Gah! Help!

I usually have 3-4 tabs open which I am saving to read later. But I loose them all the time when firefox crashes or when another appliaction opens firefox to download. Is there a way to save my tabs ?

I usually have 3-4 tabs open which I am saving to read later. But I loose them all the time when firefox crashes or when another appliaction opens firefox to download something and it will discard all my tabs. This is incredibly annoying, is there a way to save my tabs ? or get them back when there is no "restore session" button ?

In Firefox Options / Privacy be sure "Remember download history" is checked. To see all of the options on that panel, "Firefox will" must be set to "Use custom settings for history".
To find your OS information, on your Windows desktop, right-click the My Computer icon, choose Properties, under System on that small window is info about your OS.
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

How to restore a previous sesstion when Firefox crashes

How to restore a previous sessions, when Firefox crashes?

Usually, Firefox restores automatically the previous session at startup when it crashed. If not, try History menu -> Restore previous session.

When FireFox crashes it says there is a problem submitting my error report.

With an attempt to submit the error report every time Firefox crashes; I have yet to be successful even once!!

Once it is submitted the link would usually change to an ID beginning with bp. Please paste one or more of the IDs here and in some cases we would be able to definitely help. If you click a link the crash analysis would be shown. Please also note that Firefox 14 is beta and though it is solid and stable, occasional new unresolved problems could show up.

Solaris 10 no longer responding to XDMCP Query after firefox crash

Hello all,
I have been using exceed to get a graphical desktop environment on my m4000 to do an installation that requires a graphical environment to install. However, when I launched my firefox browser it crashed my graphical x session and ever since I have not been able to access my server that way. Whenever I launch the XDMCP query from my Windows box like usual it just sits there and gets no response from the M4000. This is a crucial thing because the software i am trying to get working on the machine only has a GUI installer. Does anyone have any idea what may be the issue?? Any help is greatly appreciated....thank you in advance.

Hello, do you set also to '''Show my windows and tabs from last time''' ? (from tools > General panel > Startup > When Firefox starts)
see : [https://support.mozilla.org/en-US/kb/restore-previous-session#w_configuring-session-restore Configuring session restore]
thank you

When Firefox crashes and I restart my Mac, it automatically restores the pages I had open before the crash. I don't want it to restore sessions. How can I disable that?

When Firefox gets hung up, I do a force quit. Then when I restart my Mac, it tries to restore all the sessions I had open before the crash. It doesn't crash often but every time it crashes, it does the automatic session restoration. The crash happens when I haven't shut down my computer for a day or two; it's like Firefox just gets tired and needs to be refreshed. It doesn't seem to matter what windows I had open. I have a MacBook Pro 10.6.8.

We close all applications before we power down the system. There is nothing open before we turn it off yet the same boxes open when we turn it back on.

When firefox crashes from a memory leak why can't you display the offending tab? Enhancement: a task manager like tab manager showing usage per tab / extension.

I typically keep many windows with several tabs open. It is possible that this causes more crashes since the number of pages multiplies any effect most users with less pages/tabs would experience. I have been having problems with Firefox crashing Using the windows task manager I have looked into this issue monitoring lots of variables. Bottom line the crash is caused by increasing memory usage possibly caused by the flash add on which is doing many IO reads on at least one offending page/tab. Could some sites be using flash to read from my disk without permission and there is a memory leak in either flash of the code the sites uses? I have searched the web for a task manager like add-on for Firefox tabs that would allow me to determine the offending page/tab/add-on/extension. It seems like a great idea which has not been implemented. Since I am a developer I would be happy to implement, but would like some guidance since my knowledge of your product is only at the user level.

There is currently about:memory page which is being actively developed. A "task manager"of sorts is also in the works AFAIK. If you want to help out, your best bet is to find the applicable bug in Bugzilla. If you have the coding skills I can help get you in touch with a mentor - just let me know.

When Firefox crashes, the tabs return, but I have to start (and remember) where I was in each video?

I often have a dozen vids open, and am some distance into each of them... 5 minutes, 10 mins, whatever. Firefox (or my system) crashes. The tabs restore - but each of the vids is at the beginning. Is there a way for Firefox to remember exactly how far into each of these dozen or 2 dozen vids I was when the crash occurred - and then return me to that point?

There is no way to know for Firefox where a video was interrupted because of that crash. Such videos are played by a plugin that loads the files.
You will have to find the cause of the crashes and fix that as crashes shouldn't happen.
You can try a new profile with no extensions enabled (check that in Tools > Add-ons > Extensions) and only the (Flash) plugin enabled that is used to play those videos. to see if that works.
You can also try to disable Out-Of-Process-Plugins for Flash.
See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]

Firefox does not respond for several minutes when coming logging on after locking my vista laptop

This has happened for several days in a row but it happened sporadically before the update to 6.02. The laptop is a Compaq Presario C700 2GB RAM, plenty of space on the hard drive, Vista 32-bit SP2. I do not have a problem using IE or Chrome. I do have about 10 tabs open (this varies to less to more depending on what I'm working on) however, it has happened with less and more.

Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
Clear the Network Cache
* https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache
Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Check and tell if its working.

How to do a bug report when firefox doesn't crash ?

Hello everybody,
I have Firefox nightly since a long time now. But since the beginning of the week, I've got some issues with it. New packages doesn't changed anything.
I have 2 Firefox windows opened, but I can only go to one of them, the other one is inaccessible. I can see it with the Windows task-bar, but, when I click on it nothing occurs.
I'd like to open a bug report, but I don't know what information I have to send with it : everything is about crash report and it isn't.
And yes, I tried to restart with plug-in disabled, ... and it doesn't change anything.
Thanks for taking you time answering me, (and sorry for my English)

I would suggest first of all that you try using a normal release of Firefox. It is easy to use both an ordinary release and another version of Firefox on the same computer,post again if you need help with that.
It is possible the problem you see is not unique to firefox nightly and may even relate to the use of Windows 7.
Have you already read [[safe mode]]
What is your first language?

Cursor does not blink in searcg box when Firefox first loads

The cursor in both Internet Explorer & Google Chrome blinks when the programs are first loaded. This does not happen in Firefox v8 is this correct?

If I'm not logged on then the cursor is in the login form at the top. 
Once logged in the main body has focus and not a specific element, so you have to click in an input filed to set focus to it.
If it worked before then they have changed the code of that page recently and it is just a coincidence that it happened around the time that Firefox updated.

Does Mozilla have a lifecycle policy for Firefox? If not, where can I find the end of life support dates?

I'm trying to find the dates in which Mozilla stopped supporting versions dating back to Firefox 1.5.

Basically, support ends when Mozilla decides to end it. There are parameters as to when support will end, but "stuff happens" and sometimes they postpone the EOL life date when they feel a security update is warranted.
I found this via a Google Search for Firefox 1.5 EOL. 
http://ubuntuforums.org/showthread.php?t=389977
For Firefox 2.0 it was like 12-29-2008, when 2.0.0.20 was released. That version is dated 12-17-2008.
http://en.wikipedia.org/wiki/Mozilla_Firefox#Release_history 
Has the release dates for each version, but not the EOL dates.

Does Mozilla Respond To Cash Report When FIREFOX Crashes?

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