Does Solution Manager support Service Report for non-abap?

Does Solution Manager support Service Report for non-abap?
We can schedule and view reports for ABAP but for all the non-ABAP such as J2EE stack (PORTAL) we can not pull out a report.
If the answer is yes please let me know where I can get the documentation of how to setup SLA for PORTAL or non-ABAP.
I found a document on EWA non-abap but non for SLA.

Hi
actually i am in task of setting up ewa for portal.
i had already done with abap components (ewa and sla)
i stronly believe one of the pre-requiste to get sla is EWA.
so i think if u can setup ewa for portal then you can get sla too.
Regards,
Vijay.

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EWA report for non-abap systems

Hi Gurus,
Good day.
I would like to ask, what are the steps that I'm going to do when configuring an EWA report for non-abap systems i.e portal. Do Ineed to install SMD agents on my non-abap systems and connect to diagnostic agent of solman?
Or do I need to install wily introscope agents on my non-abap systems and connect to diagnostic agent?
It is both? Which one?
It would be also great if you can provide me links/documents in relation to my queries.
Please do note that the current version of solman system is 7.1
Thanks in advance for the help
Virgilio

Hi Virgilio,
To generate an EWA report for Java stack system,
you need to do following:
1. install smd agent (diagnostics agent) on Java stack system
you can install this agent standalone, details see note 1234384.
The installation Guide is also attached in note 1234384.
2. finish Initial Config and Basic Configuration in solman_setup for
solman system, the setting about Enterprise Manager is also included
in these configurations, please ensure EM is running properly.
3. start managed system configuration for the EP system in solman_setup
after selecting the system type 'Java', please finish all steps as
suggested in which step. The Step 'Wily Introscope Configuration' is to
install Introscope Agent which is used for Java stack system. More infor
please read the installation Guide of Enterprise Manager and note
797147.
4. You should be able to see data in Wily Introscope and Workload
analysis via
Root Cause Analysis->End-to-End Analysis->select the system->Workload
Analysis
5. If the EP system is added in a solution, the EWA task for this system
should be shown up in solman's SDCCN.
Also check note: 976054"
Thanks
Regards,
Vikram

EWA reports for non abap systems

Hello gurus,
I am facing a problem with configuration of EWA reports for SAP NW Portal.
I have already configured EWA for abap systems, and those are running good on weekly basis. but i have problem with configuration of reports for java systems.
So far, i have installed an SMD agent and CA on my EP-satellite system. I have also configured and SMD server on my Sollution Manager and registered the SMD agent on SMD server and installed Willy Introscope on SMD server.
I am using a central SLD which is running on different host as Solution Manager. I did all the configuration (smsy_setup, configuration of sld_data_supplier etc... )
I have also created the system in SMSY, matched the smsy with SLD (data source SLd)and assigned Logical component to java system.
>>> But when i want do define data collection in the SMD for Gargage Collection (task in scheduler) i cannot see host of my portal system in the SMD.
In the SMD i can see just the abap systems for which the EWA are being already generated.
(i have done also configuration>>connecting managed sytem to the SMD, but i still cannot connect my Portal system to SMD)
Do you have any idea, what i have done wrong?
My solution manager is running on Sap NW 7.0, SPS16,
Sattelite system , EP SPS 19
Thank you very much for your points!!

Hello Jagan,
I was following the enclosed guide from the note: 976054, but it doesn't help to solve my issue.
And when i want to permorm the setup for the managed systems,(http://<host><port>/smd -> diagnostic setup->managed systems ->setup wizard) i can not see there my Portal systems, just the abap systems.
Do you have any idea?
Thanks,
Best regards
Slavomir

Service desk for non-sap (please - any inputs are welcome)

hi all,,
I know how to setup service desk for SAP use. Can some one provide me some tips on using solution manager - service desk for non-sap as well? eg: the company wants to use service desk for normal activities as well, as laptop not working, server down, other system issues etc.
The questions I have are -
1) Any specific structure to be created for the non-sap? The way we use in SAP specific environment is to use "SAP Components" while creating tickets. How can we create tickets for non-sap components? What will be the "responsibility" selection?
2) How about the Ibase? For SAP, the ibase already have the data from SMSY. How can I get data for non-sap systems? Anything is SAP to keep the Asset management data (like entries of laptops, servers etc)
Thanks for all the suggestions !!
JZKALH

Hi
You need to go for service desk XT which is the extension of service desk to manage non sap or IT incidents
Check below link
https://websmp110.sap-ag.de/_solutionmanager
Heterogeous system environments are a challenge for IT-service management in any company. The associated complex structures and varying forms of media often make it difficult to realize efficient service processes. With SAP Solution Manager Service Desk - Extended Usage (Service Desk XT), SAP offers a centralized support tool as a single point of access - for service requests and problem tickets related to SAP and non-SAP software.
The Single Point of Access for Support
SAP Solution Manager, which is a standard part of every SAP solution and therefore can be used by all SAP customers, supports users in SAP relevant service requests. The standard function of the service desk is restricted to service requests.
With Service Desk XT, SAP provides an extended support tool, which can be also used for general service requests, for example regarding IT or telecommunication equipment.
This priced add-on does not require additional interfaces to third-party products - the same service requests are used for SAP and non-SAP applications. This simplification is a benefit for your employees.
This solution has been created with IT service providers in mind, especially those which work within a company and currently do not have an IT-service desk application in place or would like to replace an existing system.
Also,
check this link
pg(46)
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000147532009E
Pg 52 onwards
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000059742008E
https://websmp205.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000548652007E
Hope it helps
Regards
Prakhar

Exporting Solution Manager Support Desk

Hi
Does anyone know of a way to export the Solution Manager Support Desk (messages and resolutions) into either a MS Office format (Excel, Access) or export to another Solution Manager system of the same version?
Much appreciate any help.
Thanks
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Please provide the document for solution manager installation and also configuration steps.
Regards,
Thirumal.A

How does Solution Manager manage upgrade?

Except get the upgrade key from SM4.0, I do not see any other involvement of SM4.0 in the
upgrade.
However in a recent paper by Jon Reed , he says that you can use SM4.0 to manage your
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EWA for NON-ABAP

Hi,
I configured SMD in solman, installed SMD & IA agents in Java systems(portals). But not able to generate report.
EWA setup was already done, i installed the agents recently. Even downloaded the service xml from solman SMD and tried to generate report manually, but not able to generate it.
In SDCCN the session log shows as follows.
         07/07/2008     04:53:59     Transfer of session data completed to destination NONE
         07/07/2008     04:53:59      > transfer completed
         07/07/2008     04:53:59      > transfer for server XXXXX completed
         07/07/2008     04:53:58     > transferring 000005 functions, 0000204676 bytes, RFC block size = 0000320000 for server bs1pa01z
         07/07/2008     04:53:58      > transfer for server XXXX started
         07/07/2008     04:53:58      > transfer data to mapped session ID 0000003416 100 destination NONE
         07/07/2008     04:53:58     Transfer of session data started to destination NONE
         07/07/2008     04:53:58     Data collection completed for session 1000000003416 EWALERT SolMan
         07/07/2008     04:52:45     Collection is for non-ABAP system <SID> 0020224025
         07/07/2008     04:52:45     Data collection started for session 1000000003416 EWALERT SolMan (non-ABAP)
         07/07/2008     04:52:45      > New data collection triggered using reference session TSKR000001012
         07/07/2008     04:52:45     Session download data requested using task 0000001887 by BATCHBASIS
Please guide..
On solman 4.0 SPS 15, ST-SER 700_2007_1 PATCH 1
Edited by: Kobby bryant on Jul 8, 2008 2:59 PM
Edited by: Kobby bryant on Jul 8, 2008 3:36 PM
Edited by: Kobby bryant on Jul 8, 2008 10:48 PM
Edited by: Kobby bryant on Jul 9, 2008 2:26 PM

Hello.
First of all, you must ensure that your solution manger has, at least, stack 13 of support package, in java and ABAP side.
Once you hace installed your agents in solution manager, you must to do different things in your satellite system.
- First of all, you must get sure that you have deployed LMSERVICE in your satellite system. And you must deploy -     JmxService7.1.P5NetWeaver.ear file.
- Secondly, you must install wily folder in /usr/sap/ccm . Willy folder is obtained in ISAGENT71_11-20002182.SAR file.
Into Wily folder, you must look for sap_IntroscopeAgent.profile file, and you need to modify it in order to be seen for your solution manager. To do this step, only find in this file the next item:
introscope.agent.enterprisemanager.transport.tcp.host.DEFAULT=
It will have value 'localhost' and you must delete 'default' and insert your solution manager host.
- Then, you must go to the next folder opening cmd:
\usr\sap\ccms\willy\connectors
There, execute the next command in order to create the necessary connector:
java -jar CreateAutoProbeConnector.jar -jvm C:\j                2sdk1.4.2_06 -output connector.jar
Get sure tou put your corresponding JDK
- You must install SMD agent in your satellite host, executing sapinst that is in CDSMDTOOLS21_0-10003537.SAR file.
- Once your agent is running go to \usr\sap\SMD\J98\component_analyzer and execute the command 'gather setup' . It will open to you a new window with some warnings. Double clicking in each warning and editing node, you can insert a value in order to correct these warnings.
- Then, you must insert different java parameters in your config tool. Parameters are the next:
-Xbootclasspath/p:K:/usr/sap/SMD/J98/SMDAgent/applications.config/com.sap.smd.agent.application.wily/BytecodeAgent/ISAGENT.7.1.P11-2007-09-27/wily/connectors/AutoProbeConnector.jar;K:/usr/sap/SMD/J98/SMDAgent/applications.config/com.sap.smd.agent.application.wily/BytecodeAgent/ISAGENT.7.1.P11-2007-09-27/wily/Agent.jar
-Dcom.wily.introscope.agent.agentName=<name of the agent : insert what you want>
-Dcom.wily.introscope.agentProfile=K:/usr/sap/SMD/J98/SMDAgent/applications.config/com.sap.smd.agent.application.wily/BytecodeAgent/ISAGENT.7.1.P11-2007-09-27/wily/sap_IntroscopeAgent.profile
-XX:+PrintClassHistogram
-XX:+HeapDumpOnCtrlBreak
- When you have done this, you must configure your system in SMSY following SAP guides and create the solution in solution_manager transaction.
- The next step is configure the system in SMD web:
1.- execute SMD upgrade.
2.- Setup diagnostics system
3.- Setup managed system
4.- in 'Trouble shooting' insert jdbc parameters
5.- In 'Introscope agent' you must load the parameters you configured in configtool.
6.- At this point will be necessary to restart your satellite system.
When you finishes all these steps you will be able to obtain EWA for java side.
Is so difficult to do this. We have done it in several environments and we have had lots of problems, but it's possible.
Any doubt, please, give me your mail and I'll be so glad to help you.
Best regards.

How to setup EWA for non-ABAP system with SM 4.0 ?

Hi, we are running SM 4.0 with the support-stack 06. I have set-up a solution for monitoring which includes a NW04 WebAS 6.40 Java only system. Has anyone set-up EWA reports for this type of non_ABAP system who can advise of the steps necessary for this ?
It seems like you need to define RFC destinations for where the monitored system data should be collected from , but there doesn't appear to be anywhere to do this for non-ABAP systems ?
I have looked at Note 738676 - Service Data Download for Non-ABAP Components but it hasn't helped and it seems to be SDCC specific, rather than SDCCN.
Thanks.

Hi Andrew,
we are just developing it, at the moment you have the following option, your java system has to send by ccms agends its data to an ABAP 640 system or higher, there you can see its alerts in ccms, then you have to make both system available in SMSY. Then important you have to assign the java system as a system component, then we collect also the java data and shows them in the EWA of the ABAP system. There for go to the main instance tab and set a java main instance to relevant and assign your java system.
This is the old, available standard solution. At the moment we develop it also for java stand alone.
I think it will be available with the new ST-SER in autumn
Regards,
uDo

EWA for non-ABAP systems

Hi,
We are planing to implement EWA for Java systems. Currently EWA is active for all ABAP systems. Do we need Wily Introscope in order to setup the EWA for non-ABAP systems? Or just we can use the SMD to generate EWA reports for Java systems?
Any idea?
Thanks,
Kris

Thanks Paul
We are on SM 7.0 EhP1. But I see following info in note 976054. It says data sources for EWA are different on 7.0 EhP1, does it mean we don't need wily from 7.0 EhP1 onwards?
Data sources in Solution Manager Diagnostics up to SP17 used for EWA for non-ABAP components analysis are:
                      - Introscope (SAP Note 797147),
                      - Garbage Collection (SAP Note 1079125) and
                      - Portal Activity Reporting (SAP Notes 936612 to know how to activate PAR and 914791, 1075276 to configure SQL
                        Command Console).
Starting with Solution Manager 7.0 EHP1 (SP18) the data sources are:
                      - Solution Manager BI for performance data
                      - Configuration and Change DB(CCDB) for configuration data
Thanks,
Kris

EWA for non-abap not triggering with SDCCN session

Hi
I can manually download the session and generate EWA for java stack but its not automatically generated with SDCCN report. Its a double stack system, i am getting EWA for abap stack but not for java stack. Guide on note 976054 do not clearly mention what to do.
Any suggestion

I JUST got this working after months of End-to-End Diagnostics Setup ...
You've run the SMD wizard to set up the managing system?
You've deployed smdagents everywhere you have a non-abap system? Use the SR3 install .. lets you register from SLD ... works when ping of your soulution manager host hasn't a chance.
You've deployed the wily agent? Use the absolute latest hostagent 7.2.3 or use the binary agent
You're running Wily Enterprise manager outside of sap
You've run the SMD wizard to set-up you non-abap systems
You've doubled the size of the host that runs SM/SMD 7.0
You've run the Diagnostics Admin > Diagnostics system > self check and got the reds down to an absolute minimum?
If the SMD wizard for the managing system had problems creating the WEBADMIN RFC,
there is an IMG activity (Solution Manager > Configuration > Basic Settings > Earlywatch Alert > Early Watch Alert for non-abap > Check RFC connection) that says to copy RFC SOLMANDIAG as WEBADMIN. This works where the wizard didn't.
/Ken Chamberlain
University of Toronto

OTO information not complete for non ABAP instance of system &1 in SMSY

Hello,
We have just applied Stack 23 and stack 24 to our Solution Manager system. When we are executing action System Logon from a ticket we are getting the following error:
OTO information not complete for non ABAP instance of system &1 in SMSY
We checked that this new message was created in note Note 1427761 - ChaRM: incorrect target system for action "System Logon".
We went to the SMY transaction to the Product System definition for our system but we could not find which OTO information is missing there, where to load it, etc.
We appreciate your help.
Regards
Esteban Hartzstein

Hello,
We have not applied the note separately, but we applied the support packages, so all the changes were applied, and therefore we are getting this error message of "OTO information is not complete ....
We have updated as suggested the info regarding the system in the SMSY. We have read the Remote System Data.
We will run SOLMAN_SETUP again to review the setup, and then test again
We appreciate also if you provide any additional input.
Regards
Esteban Hartzstein

Does Solution Manager support Service Report for non-abap?

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