Double-click/Drag-&-drop Photoshop files opens application but not file or I get a message saying that some files in Application Support are missing and I have to reinstall. (Photoshop CS/CS2/CS3)
This is most commonly due to installing Photoshop CS/CS2 <i>before</i> doing an archive and install of Mac OS10.3 or OS10.4.<br /><br />One solution is to reinstall Photoshop 7/CS/CS3 after you have installed Mac OS10.3 or OS 10.4.<br /><br />If you have Photoshop 7 and 8(CS), the easiest way to reinstall Photoshop (without disturbing the original installation) is to install to your desktop. After the install is done just trash the Photoshop folder on the desktop.<br />Note: This will only work with Photoshop 7 and 8(CS) but not with 9 (CS2).<br /><br />Photoshop CS2 you must delete the Photoshop CS2 folder. If you have any 3rd party Plugins or presets remove them from the folder before deleting. Just placing the folder in the trash will not work it must be deleted. After reinstalling CS2 you can now put all 3rd party Plugins and presets back in the new folder.<br /><br />---------------------------<br />Another solution courtesy Anne Shelbourne<br /><br />Open your Previous System folder. <br />Find "Adobe Unit Types". <br />Copy it into: <Your current system Hard Drive>/Library/ScriptingAdditions/<br />Then reboot your Mac.<br /><br />---------------------------<br />However, if you happen to be running a non-English version, like Photoshop CS CE or Photoshop CS ME, it appears the missing file does not get installed. You would need to install and delete the international English version first.
The problem you got into is a known problem after updating to Tiger. It is a small 4K file that gets trashed with the update. It is called the Adobe Unit Types. Both Photoshop and Photoshop Elements need this file to function.
One way to get it back is to reinstall Photoshop, the other is to add this file again.
You can get the file from here http://www.dd.se/Tips/bildbehandling/downloads/AdobeUnitTypes.zip
It is only 3,7 KB big.
You put the file you download here:
[hard disk] /Library/ScriptingAdditions. If you don't have a Scripting Additions folder, you create it.
As you trashed Photoshop, you need to completely deinstall it to be able to reinstall it.
Similar Messages
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Application Support are missing and I have to reinstall
I have Mac G4, running PS CS2 v9.0.2. I've just installed OS 10.4.11, now when I dbl. clk. a ps file it won't open and I get a message saying, "One or more files in Adobe App. Support folder are missing Pls. reinstall PS.
I found the topic in the forum and neither solution works for me.
Are there any other ways around this?
Thanks for any help.
CGThe problem you got into is a known problem after updating to Tiger. It is a small 4K file that gets trashed with the update. It is called the Adobe Unit Types. Both Photoshop and Photoshop Elements need this file to function.
One way to get it back is to reinstall Photoshop, the other is to add this file again.
You can get the file from here http://www.dd.se/Tips/bildbehandling/downloads/AdobeUnitTypes.zip
It is only 3,7 KB big.
You put the file you download here:
[hard disk] /Library/ScriptingAdditions. If you don't have a Scripting Additions folder, you create it.
As you trashed Photoshop, you need to completely deinstall it to be able to reinstall it. -
When I open I Tunes on my lap top I get a message saying that this version of I tunes is corrupted and I need to re install. If I re install will I lose my music library already created in I tunes?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I just got an iPhone 4 and have been downloading apps from the iTunes store when I encountered difficulty with two specific apps. Each time I try to download dictionary and star walk I get a message saying they are over 50MB and I need to be connected to iTunes to download, which I've tried to no avail. I also thought that when I sign into iTunes on my PC that it would automatically show that my iPhone device is connected (just like it does with my iPod) but it doesn't show the phone icon. I am not sure iTunes is recognizing my phone. Any help you can offer is greatly appreciated.
Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan. -
I can open some older numbers files but not other. I get a message saying I need a new version of numbers. Why would some files open and not others?
SK,
Here's the deal. If you ever open a Numbers file with Version 3, the file is converted to Version 3 and can't be opened again by Version 2. Version 2 and Version 3 are undoubtedly both on your machine and they look so similar that you may not realize which you are using. So, there are two steps to getting into trouble.
1. Open a Numbers 2 file with Numbers 3, edit it and Close it.
2. Try to open that file with Version 2. You ill get the error.
To always get it right, find the file you want to open in Finder, Right-Click it and choose Open With... and pick Version 3 from the drop down list.
If you have a file that you prefer to use only in Version 2, always use Open with... Numbers 2.3.
Jerry -
Both Photoshop and Lightroom exhibit the same error. Sometimes this happens 3 times in one day or perhaps every third day. When I open either package I get a message saying that I have 00 days left in the trial and to continue I need to purchase a licence or start a trail. If I click on purchase a Licence the once I log in with Adobe ID I can get started. I have contacted Adobe chat support 6 times. They suggest deleting an opm.db file and assure me that this will sort the problem and within 24 hours back to square one
Here it happens only with photoshop cc 2014. i just deleped opm.db i will check again tomorrow.
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How do I reinstall iWeb 3.0.3? I inadvertently opened an html file of my website and tried to open it with iWeb '09. I get a message saying “Can’t open file” etc., etc. I’ve tried reinstalling the updated version. Iweb will not open.
Delete the iWeb preference file, com.apple.iWeb.plist, that resides in your Home/Library/Preferences folder. Then launch iWeb and see if it opens.
What happened was trying to open the html file reset the file path that iWeb saves in its preference file to tell it where to go when you launch iWeb. Deleting the pref file and launching iWeb creates a new file and iWeb looks in your Users/Home/Library/Application Support/iWeb folder for the Domain.sites2 file it uses to create your site.
OT -
Safari keeps crashing every time I try to open a link from a different application, i.e. Mail. The trouble report says that some problem occurs with libcooliris.dylib plug-in. Can any one help?
Thanks!Dear Linc,
Thank you for the advice, John Blanchard1 and Linc Davis
As suggested in your reference thread I removed "/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin" and the problem has been resolved.
I am guessing the the plug-in for the hp printers got corrupted and effected every thing, or became unsuitable when I installed an Apple update. I would be most grateful if you can confirm how the problem was coursed so I can understand and learn from this experiance.
Ash -
every time I try to open itunes I get a message saying "runtime error. An application has made an attempt to load the C runtime library incorrectly. I have already un- and re-installed it, but i get the same message as before. How do i fix this? I don't want to lose my music and would at least want to save that.
Follow the instructions of tt2 given in https://discussions.apple.com/thread/5822086 and note to run as admin
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I get a message saying that "Excel cannot open the file
Every now and then, when I try opening an Excel file, I get a message saying that "Excel cannot open the file 'file.xlsx' because the file format or the file extension is not valid. Verify that the file has not been corrupted and that the file extension
matches the format of the file.I see this most often when a file has been transferred around a lot and gets corrupted due to bad sectors on hard drives,
bad thumb drives, etc...
Occasionally, I find a repair utility that will....kind of....fix it. You tend to lose all formatting and usually the user
would have to spend more time doing than life than simply starting from scratch. If on a file server, shadow copies
(previous versions) are a god send.
If it happens completely randomly, does it happen more often to the same group of people? Perhaps an update malfunctioned?
Reinstall Office? Try XLSX Open File Tool for recovery your documents (http://www.xlsx.openfiletool.com/)
There could be so many reasons this could happen, but all the above is where I'd start.
Also read this
https://groups.google.com/forum/#!topic/xlsx-viewer-download/Yf8eudHMWv8 -
When I attempt to access my IRA account on line, I get a message saying that the web site requires a client certificate. The certificates listed in the drop down dialog box don't get accepted, even though one is indicated as valid and good until October 2014. I contacted the IRA account managment company and they sais it's an Apple issue. Any ideas?
Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.
Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.
The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.
Back up all data.
Double-click anywhere in the line below on this page to select it:
com.apple.idms.appleid.prd
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."
Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.
The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.
Credit for this idea to Christian Braukmueller of SAP. -
When i try to start itunes i get a message saying that the MSVCR80.dll file is missing and to reinstall itunes. When I try to reinstall itunes it tells me that I have an Error 7 (windows error 126). Can anybody tell me what this means? Thanks
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I installed premiere elements but i cannot open it. i get a message saying that the program is initializing but it wont open. it is a new program. i uninstalled and reinstalled it twice with the same result.
if you see an error message, post a screenshot (if it's in english) or a quote of it (if it's not).
otherwise, reset your preferences -
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. -
When I turn on my Ipad3, I get a message saying that no icloudback-up has been performed for three weeks... when I click on OK, there is no response and I also cannot unlock my Ipad 3.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or quit the settings app and restart.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
After using my browser (any of them) for a period of time I get a message saying that a page can't be opened. I have to reboot again. Clearing the cache doesn't help. It's very annoying. It even happened in the middle of a chat with Apple online support. I'd be very grateful for help!
Several things come to mind ... when you say your wife uses the same system with a different login and doesn't have issues, that suggests looking at your login items. Go to System Preferences (on your dock or on your hard drive in Applications), accounts, and on your account look at login items. Anything there that shouldn't be or isn't used? If you don't know, create a new account for yourself with no login items, and see if you still have the issue.
Next, I would run OnyX, which is a free disk maintenance program. You can download it from http://www.titanium.free.fr/download.php . Do the tasks on the cleaning and maintenance tabs. Before using any disk maintenance software, you should have a system backup. I periodically run it, and others have found that it can help with performance.
You might look at how you're system is using memory. You should have enough but it's easy to check. Bring up the Activity Monitor (on your hard drive in Applications/Utilities), and look at the system memory tab. Note page ins and page outs. If page outs are 10% to 15% more than page ins, you can use more memory for the programs you run. A page out occurs when memory is full and OS X has to write a section of memory to the hard drive. Too much of this can really impact performance. The optimal situation is for page outs to be zero. Note these values reset on a system boot.
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